1. Sandeep Sharma
J-300/2, Kartar Nagar
Result -oriented person with a passion to improve revenue and profitability by
maximizing effectiveness of technology and inspiring team members to heightened achievement.
Strategic thinker with ability to develop, plan and drive towards completion. I am disciplined,
positive thinker and have an innovative mind.
From June 2015- Till date.
Worked as an acting Floor supervisor at Geeta colony Store .
Handling a Team of 8-9 members.
Handling Customer Escalations.
Taking daily morning huddle for updating process and product to the team.
Making team roaster and Assigning role and duties to each and every team member.
Motivating team to achieve monthly targets.
Maintains Visual Merchandising of Store.
From Nov 2014- June2015
Worked as CRO (Customer Representative Officer) in Bharti Airtel Ltd. At Vikas Marg
Store, Geeta Colony Store.
Bharti Airtel give me an opportunity to work as a CRO which is my next level.
Handling frontline customer queries along with resolving them.
Increase sale in all KPI’s (Postpaid, Prepaid, Data,Airtel Money), with quality.
Try to give instant resolution of churn customer with full retention. Arrange a call back if
instant resolution not available.
Handling Customer escalation at floor.
From July-2013 To Nov 2014
Working as a Sales Promoter for Vodafone India Ltd.
2. Drive the sales of the store as a sales leader.
Introducing innovative methods, systems and process for enhancing sales.
Resolving customer complaints, client complaints related to products and process within
Complete targets before deadline and motivating others to complete their targets
EXTRA CURRICULAR ACTIVITY
Certificate of Merit in inter School Yoga competition in 2008.
1st Position in Shot put in 2010.
Appreciation for being the best performer in retail East Zone in 2013.
Appreciation by Vodafone Business head (Subrat Padhi) in first quarter of 2014 for being the
best performer in Delhi region.
Won Three Times Star of the Month Award in Airtel.
Fathers Name : Mr. Hari Singh Sharma
Date of Birth : 02 OCT 1992
Marital Status : Bachelor
Languages Known : English, Hindi.
DATE: (Sandeep Sharma)