1. Sandeep Sharma
J-300/2, Kartar Nagar
New Usmanpur
New Delhi
MOBILE -7838636829
E-mail-sandyvats21@gmail.com
PROFESSIONAL PROFILE
Result -oriented person with a passion to improve revenue and profitability by
maximizing effectiveness of technology and inspiring team members to heightened achievement.
Strategic thinker with ability to develop, plan and drive towards completion. I am disciplined,
positive thinker and have an innovative mind.
From June 2015- Till date.
 Worked as an acting Floor supervisor at Geeta colony Store .
Job Profile
 Handling a Team of 8-9 members.
 Handling Customer Escalations.
 Taking daily morning huddle for updating process and product to the team.
 Making team roaster and Assigning role and duties to each and every team member.
 Motivating team to achieve monthly targets.
 Maintains Visual Merchandising of Store.
From Nov 2014- June2015
Worked as CRO (Customer Representative Officer) in Bharti Airtel Ltd. At Vikas Marg
Store, Geeta Colony Store.
Bharti Airtel give me an opportunity to work as a CRO which is my next level.
Job Profile
 Handling frontline customer queries along with resolving them.
 Increase sale in all KPI’s (Postpaid, Prepaid, Data,Airtel Money), with quality.
Try to give instant resolution of churn customer with full retention. Arrange a call back if
instant resolution not available.
 Handling Customer escalation at floor.
From July-2013 To Nov 2014
Working as a Sales Promoter for Vodafone India Ltd.
Job profile

2.  Drive the sales of the store as a sales leader.
 Introducing innovative methods, systems and process for enhancing sales.
 Resolving customer complaints, client complaints related to products and process within
TAT.
 Complete targets before deadline and motivating others to complete their targets
EXTRA CURRICULAR ACTIVITY
 Certificate of Merit in inter School Yoga competition in 2008.
 1st Position in Shot put in 2010.
 Appreciation for being the best performer in retail East Zone in 2013.
 Appreciation by Vodafone Business head (Subrat Padhi) in first quarter of 2014 for being the
best performer in Delhi region.
 Won Three Times Star of the Month Award in Airtel.
PERSONAL DETAILS
Fathers Name : Mr. Hari Singh Sharma
Date of Birth : 02 OCT 1992
Marital Status : Bachelor
Languages Known : English, Hindi.
DATE: (Sandeep Sharma)