PPT on "Consumer protection act, 1986" for BBA & B.Com 1st year students, CA, CPT, CS & CMA Foundation. Business Law PPT by Sandeep Sharma. Meaning with suitable example & explanation.

1. TheConsumerProtectionAct,1986
UNIT - IV

2. Some facts: CPA

3. Objectives of the Act

4. Definition of theseTerms
Exception:- Purchaser of goods for Re-sale is not a consumer.
But person buying goods for self-employment is a consumer
Eg:- Buys a car to drive it for its livelihood.

5. Definition of theseTerms
• Consumer
Exception:- a person who receives medical treatment in a govt.
hospital is not a consumer.
But a student is a consumer for educational institute.

6. Essentials of Consumer
Occupation, Age, Gender, Community, Religion etc

7. Essentials of Consumer
(Baby Anmol MahajanVs.Videocon International)
-*- Scratch card – Washing machine – 5 Kg Gold -*-

8. Rights of consumer
ii. Right to be choice
iii. Right to be informed
iv. Right to be heard
v. Right to be value
vi. Right to be redressed
vii. Right to consumer education
viii.Right to healthy environment

9. Rights of consumer (Section 6)
i. Right to safety
ii. Right to be choice: choose those goods from many which are
suitable.
iii. Right to be informed: information like quality, effect on
health, use of technique etc.
iv. Right to be heard: consumer should be heard properly, his
views, complaints, statements etc.

10. Rights of consumer (Section 6)
v. Right to be value
vi. Right to be redressed
vii. Right to consumer education
viii. Right to healthy environment

11. Consumer Protection Councils
I. On Central Level
II. On State Level
III. On District Level

12. Consumer Protection Councils
I. On Central Level
Establishment 4
Organization
No. of members
Working period
Resignation
Monetary jurisdiction

13. Consumer Protection Councils
I. On Central Level
Age limit
Meetings
Time & Place of meeting
Procedure of meetings
Objective
Control

14. Consumer Protection Councils
II. On State Level
Establishment 7
Organization
No. of members
Age limit
Monetary jurisdiction

15. Consumer Protection Councils
II. On State Level
Meetings
Time & Place of meeting
Procedure of meetings
Objective
Control

16. Consumer Protection Councils
III. District consumer protection council
Establishment 8
Organization
No. of members
Age limit
Monetary jurisdiction

17. Consumer Protection Councils
III. District consumer protection council
Meetings
Time & Place of meeting
Procedure of meetings
Objective
Control

18. District consumer protection council
(Grievances – Complaints)

19. District consumer protection council
Redressal procedure

20. Redressal procedure
i. Complaint to opposition party
ii. Denial of allegation by opposition
Reference of sample laboratory

21. Redressal procedure
b. Deposit of Fees
c. Forwarding report: after receiving the report forum shall
forward a copy of the report with a remark.
d. Objection by any of the party: if any of the party disagrees with
the findings of the lab report then the party has to submit his
objection in writing.
e. Reasonable opportunity to be heard: forum must give
reasonable opportunity to both the parties & then issue an order
as suitable.

22. Redressal procedure
i. Claim to opposite party
ii. Denial of allegation by opposition

23. Redressal procedure
iii. Settlement of Dispute: in the following manner:-
a. On the basis of evidence
b. Ex parte: where ‘Opposition’ fails to take any action to
represent his case within the given time, after evidence
submission by complainant.
iv. Where ‘Complainant’ fails to appear: forum may dismiss the
complaint for default.

24. Manner of filing Complaint
i. Person entitled to file complaint:-
a. by consumer/consumers
b. by consumer association
ii. Written complaint
iii. Fees: complainant should also deposit the fees.
iv. Content of complaint
a. Name, description & address of complainant
b. Name, description & address of opposition.
c. Need to submit facts, documents & available evidences