Terrasol Security Training
HumanRecourseDepartment

What is Security
o The state of being free from danger or threat
o Freedom from care, anxiety, or doubt; well-founded
confidence.
o It is the response to act to harm others.
o It is what we do to lower the risk of harm to others or
ourselves.
o It is what we do to prevent acts of terrorism.
o It is peace of mind.
o It is staff that takes action to deter, prevent and stop
terrorism.
o It is everyone responsibility.

Purpose of Security
• Security is the degree of protection against
danger, loss and criminals. It is a state of being
secured and protected from all threat and
danger.
The 3 Ps of security
• Protection of people
• Protection of material and installations.
• Protection of information

Protection of people –
Protection of life is the biggest and most important asset of
any organization. Protection of people is done by ensuring
and exercising checks and control on the process and
procedure of the organization.
Protection of material and installation –
Protection of material against theft.
Ensuring that material going out of the premises has
authorized. Ensures no unauthorized person gains entry
into the premises.
Protection of information –
Protection for the safe custody of information sources such
as does not share any Farm related information with no
one.

Qualities of an effective Security
Preparedness
• This involves being properly and adequately
equipped to handle any situation that comes
your way. Suitable clothing, and shoes are
necessary to keep you comfortable during
surveillance. You will also need essential
security gear to be able to communicate, and
physically handle any offenders you may face.

Honesty
This kind of role requires you to work closely with your
employer. This means your employer needs to trust you to
make the right decisions to protect their business and the
general public. So it’s important that you present yourself
well so that you can create and maintain this trust.
Quick Reflexes
Being a security guard means that you have to be alert at all
times, and be able to assess what is going on around you.
Your alertness needs to be reflected in how quickly you are
able to react to a potentially dangerous situation. Security
guards have to analyze the situation quickly so that they
can decide how to address it.

Rationality
Along with quick reflexes, a security guard must be able to make good
judgment calls about whether something is a legitimate threat, and if
it is a threat, how big it is. Rationality relies on making sense of each
aspect of the situation and being able to predict how it will play out.
Leader and Team Player
Although security guards are rarely seen in groups, in many cases,
they work in teams to ensure that the perimeter of a business is
completely secure. This involves knowing when to assert yourself, and
when you need to follow the orders of someone else. In doing so,
your team will be able to work efficiently.
Excellent Communication Skills
Between reporting to your employer, to your teammates, and to the
public, you need to be able to explain what you are doing quickly and
effectively – everything from your current status to the type of threat
you are facing. This ensures that you are able to direct the situation in
the safest way possible.

Exceptional Strength and Fitness
There is a definite chance of physical confrontation in this role.
Whether you need to outrun a thief or break up a fight, in order to
do so you need to have reasonable physical strength and fitness to
keep up with offenders.
Value and Respect for Life
The consistent need for physical confrontation means that as a
security guard, you will face the issue of how much strength to exert.
Especially when approaching a fight, or when being attacked, it is
important for security guards to ensure that they make an effort to
on subdue the offender(s) and avoid any possibility of injuring the
offender(s) or any onlookers.
Education and Training
Most importantly, a security guard needs to have a complete
understanding of security operations. These industry standards and
practices are necessary for performing all tasks in a professional
manner.

Basic security Responsibility
Grooming and Behavior
The Farms entrances are the first contacts for our
guest and Employees . A professional manner,
attitude and appearance is therefore of utmost
importance at all times. At all times be polite and
courteous towards staff and visitors.
Dress Code and Grooming
At all times, security uniforms must be worn, and
looking most presentable to our clients.

Behavior
It is at all times expected to maintain a professional and
respectful attitude and behavior towards all. Security
duties, a strict but friendly and courteous attitude towards
guest, staff and visitors are a must.
Following are examples of behavior that are likely to be a
nuisance towards others and are to be avoided at all times:
• Causing excessive noise
• Abusive language
• Aggressive attitude
• Sexual harassment
• Offensive personal habits
• Long unnecessary phone calls

Restrictions
Security tasks at entrance require concentration, attention and
devotion. It is easy to be distracted from the duties as a security guard,
by the events going on at or near above mentioned locations.
• It is prohibited at all times to be under the influence of
alcohol and/or drugs/ Chewing Miraa while on duty.
• Socializing while on duty may seriously distract any
Officer/Supervisor and staff performing security duties and
should therefore be avoided at all times.
• There is to be no smoking, drinking and eating while on
duty.
• The use of personal cellular phones is strictly prohibited
while on duty.
• There is to be no reading of any kind of literature.

Post orders:
Each work site to which you will be assigned will have set
of post orders.
The post orders explain your duties
Review the post orders periodically for new updates.
Post orders include:
S/S and S/G duties by day of week shift and time.
How to make security patrol.
Emergency procedure, Employee phone directory.
Duty opening & closing procedure.
Access control, emergency escape route, incident report,
gate pass procedure, and parking lot/ traffic control
procedure.

Proper Response to Trespassing
• Trespassing is an unlawful, aggravating and often
dangerous activity that is a nuisance wherever it
occurs. It can lead to vandalism, theft and many
other serious consequences.
Security Guard Responsibilities With Trespassers
A trespasser can often be doing so accidentally,
while at other times a trespassing act might be just
one of many repeated and frequent offenses.

First Response
• When dealing with a trespasser, a well-trained security
officer will not overreact. Instead, the wiser course of
action would be to first attempt reasoning with the
trespasser politely.
• If possible, an officer should perform this questioning in
private so as to avoid any potential invasion of privacy or
defamation actions. Also of great importance is that the
security officer maintain a respectable distance between
the trespasser so that the individual does not feel
threatened or cornered.

How to Escort the Trespasser Off the
Premises
It is essential that a security officer escort the trespasser the
entire way off the premises. Staying too far away can make
the trespasser feel more unsupervised and less likely to listen
to the request to leave. Also, always attempt to evict with a
witness or a partner! In most cities, a trespass warning must
first be provided . Once an official trespass warning has been
provided to an individual, if that individual commits a second
trespass violation they can then be arrested by the police. If
the trespasser has been violent or unstable, these pertinent
details and others like them should be reported to the police
as well.

Advise the Trespasser of Legal
Consequences
• A security officer should make sure to inform the
trespasser of the consequences of trespassing
and any other charges that may be appropriate
based on the trespasser’s behavior. The use of
legal knowledge will allow the trespasser to see
the officer in a position of authority. It is also
important to use the term private property, as
this usually has the effect of promoting
compliance.

Use Thorough Documentation
• A security officer should document everything
that transpires in a daily log. Further, the
officer should give the trespasser specific time
limits and parameters for evacuating the
premises and document those as well. It is
essential that security works closely with
management in responding and reporting all
trespass situations.

How to Write Incident Reports and
Occurrence Book In 5 Easy Steps
1. USE NORMAL LANGUAGE: Some people
think they should use fancy jargon in incident
reports, but the opposite is true!
Use everyday English rather than
complicated “police terms.” Lots of
different people may read your report
(supervisors, police, juries),

2. REMEMBER THE 5 W'S:
WHO: Who were the people most involved? Who else
witnessed events? Did you get their contact information
and other relevant information about them? If you didn’t
get their names, describe their physical characteristics (but
avoid using offensive language to describe people).
WHAT: What actions and events happened? Start from
the beginning, and go point-by-point or event-by-event
from beginning to end. Include as much detail as possible
about how each event unfolded.
undisputable facts.

WHEN: What date and time was the incident?
Depending on the type of incident, it may also be
useful to describe the weather, the lighting, or other
conditions.
WHERE: Where exactly did the incident take place?
Include the address, or use details about nearby
objects, buildings, etc., to be as precise as possible.
WHY: This is generally not as important. In fact,
unless you heard someone say something
explaining their actions, it’s best not to speculate on
people’s motivations. Your job is to stick to clear

3.ONLY INCLUDE FACTS: As you saw from the “WHY”
category above, it is important to be objective. Do not give
your opinion about who was at fault. You must stick to
facts – the things you saw with your eyes, heard with your
ears, etc.
4.TAKE PHOTOS AND VIDEOS ON YOUR PHONE: If
your phone has a camera on it, take as many photos or
videos as you can. They provide additional objective
information.
5. BE PROFESSIONAL: Remember this: lots of people may
read your report. Don’t judge anyone in the report. Don’t
use slang or rude language. Once you’ve identified people
once in the report, refer to them as “Mr.” or “Ms.” when
you mention them again.

HANDOVER TAKEOVER
It is important that security on duty hand over and take over
their posts effectively. The following should be routine on
takeover:
• Arrive at the post duty at least 10 minutes before the shift timing,
having already eaten and dressed.
• Takeover equipment.
• Test communication.
• Receive a brief on the situation and events about to occur.
• Read any post instructions.
• Sign any duty book.
• Familiarized self with area of responsibility by an initial inspection.
• Make a note of any discrepancies or deficiencies.
• Don't not leaves post until relived. Remain properly dressed until
after relived

DAILY SECURITY LOG:
What time associates begin his or her shift?
What equipment the associates receives for the shift (Key, Radio &
pager – if applicable)
Details of any work related dealing with guest or associates.
A summary of any incident that the associate dealt with.( If incident
resulted in an incident report please do mention)
Details of any fire/health/safety violation observed and any action
taken.
DAILY BRIEFING
A format will be established for daily briefing log within the security
Dept. This daily briefing log will be communication tool and will help
to ensure that all members of the Dept. are fully aware of activities
and event taking place in the Firm on a daily basis.
• Any untoward incident at the farms premises
• Any meeting held from outsiders
• Details of function, event and meeting scheduled for the day.

SECURITY CONTROL ROOM
The control room security operator will be based in
the security office and will be responsible for
marinating and running efficient and professionally
organized office.
• Telephone calls
• Radio communication and task assignment
• Key assignment
• Lost and found
• Daily briefing log
• Equipment inventory
• Electronic monitoring system(cctv)

Courtesy of Communication
• Smile! It improves your face value.
• Make sure expression communicate the same message as your
words. At all times, maintain an interested and helpful expression
on your face.
• Make eye contact when speaking to the guest. Even if you
are busy, do look up every once in while to make eye contact.
• As a norm, maintain a distance of at 4 feet when you are talking to
a guest.
• Treat our visitors with as much respect as employees. They
are ‘potential’ clients. Never forget the power of word of mouth
publicity
• Treating guest courteously and then turning to a
colleague and dealing with him impolitely destroy the
image.

• Maintain a professional posture. Weight should be
balanced evenly on both feet, shoulders should be
straight, chest out and stomach in. keep your hands on
your sides or behind your back.
• Don’t slouch or learn against a counter. Don’t walk hands
in pocket or on your hips. Don’t cross your arms across
your chest.
• Anticipate guest’s needs and fulfill them without him
having to ask.
• Be aware of offensive habits that you may have: biting
nails, picking hair/nose/ear, yawing, sneezing /coughing
without covering your mouth etc.
• Open the door and let the guest get ahead.
• Hand him a pen as he reaches out for his own.

• Be aware of your conversations over the telephone.
Guest are watching and hearing you, be it a professional
or a personal one.
• Personal conversation should be kept to a minimum and
should be as brief as possible. Carrying on a long
winding personal conversation while the guest waits to
be attended to is downright impolite.

Communications to clients
• Always speak in complete sentences:
• “May I know your name please?” (NOT- “what name?)
• “May I request to ,know your name please?”
• “Would you please sign here?” (NOT- “signs please”)
• When a guest approaches you, always greet him/her.
• “Good morning/afternoon/evening Sir/Madam, how may I
assist you?”
• If you have to keep the guest waiting because your are
busy with someone else:
• “Good morning Sir/Madam, I will be with you in a
minute.”
• Then when you get to the guest:
• “I am sorry to have kept you waiting, how may I assist
you?”

When you see a guest in the Farm as you patrol, always smile and greet him/her.
“Good morning Sir/Madam, Never say “Hello or Hi” even it the guest greet you informally.
To a guest who is well known to you: “Good morning Sir/Madam, how are you today?”
If he answers “Fine, I love it here?” “I am glad to hear that Sir.”
If he answers “I have not been too well”: “I am sorry to hear that; I hope you are better
soon.” (If it is possible verify reason thus convey concern person or superior.)
If the guest asks you “How are you” first: “Very well, thank you, and you, Sir/Madam?”
To well come back regular guest
“Good morning Sir/Madam, it’s nice to see you back again.”
“Good morning Sir/Madam, welcome back.”
When the guest asks you for something that you can provide:
“Certainly Sir/Madam”
(Not – “right”, “of course”, Yeah”, “ok”)
When the guest asks you for something that you cannot provide, (getting street food in
banquet, weapon, pet,)
Step 1: apologize for your inability to meet with the guest’s request.
“I am afraid Sir/Madam” or “I am sorry Sir/Madam” kindly wait for moment, let me call my
security officer for further assistance.”

Telephone etiquette
ANSWERING THE PHONE CALLS
• The telephone is picked up within three rings.
• Standardized wishing is done by saying “security,
good morning, Nyokabi speaking, how may I assist
you?”
• Call/message is attentively listened to and the car
no./ message is simultaneously noted down.
• If not clear, I beg your pardon sir/ madam to be
used.
• Message is repeated back to the guest to ensure
correctness of the message understood, before
disconnecting phone.

Standard phrases for radio communication
Call Sign Meaning
Hello Calling your attention
Over Whatever I wanted to say is over, Now you can
speak
Roger Received your message and understood your
message
Roger will co Received and understood the message and I
will take action.
How do you read me? How are you able to hear my voice
Loud and clear I can hear you and loud means audible volume
and clear means without any distortion.
Report my signals How strong are my signal
Message for This is a relay message and the message is
meant for
Read before/after While receiving your message I have missed
out before/after the word

Security Patrol
Purposes of Patrol
 Detect and prevent fire, safety and health hazards
 Detect, prevent and deter theft, intrusion,
vandalism, or other criminal or unauthorized
activity
 Investigate as directed by the central alarm panel,
dispatcher or supervisor
 Assist plant employees or management
 Test and inspect the physical security system
 Observe and report unusual events
 Respond to emergencies or outages
 Observe and report violations

Communication while on Patrol
 Conduct a radio check before leaving
 Listen before speaking into the radio
 Depress the speak button for a moment
before and after speaking, to avoid
truncation
 Speak clearly and a little slower than
normal
 Avoid unnecessary chatter
 Do not use foul language
 If an extended conversation is required, use
the radio to request a landline

Communicate periodically with Base
Avoid distractions; be observant
Use your field notebook; later, write accurate reports
Be cautious
Observation while on patrol
See Hear Smell Touch Taste & Assist your memory with field
notebook and pen
FIRE EXIT
Fire exit Entire should be checked for the following
Signage’s
Blockage of fire exit door
Water leakage in the staircase
Condition of wall paint, staircase/wall cracks, handrail, window,
louver, etc.
Checking of regular lights and emergency lights
Shaft doors
Cleaning of staircase to be reported to concerned dept.

Security surveillance
General Surveillance Awareness
Awareness of Surroundings in Public
Note who and what is in your area
Vary your approaches to destinations
Watch for repeated sightings of people that seem out of place
Note suspicious activities:
Vehicles pass the same area repeatedly or at slower than a normal
rate
Vehicles with multiple passengers
Dirty vehicles with clean license plates (or vice versa) - indicates a
recent change
People lingering in your area or passing by frequently
Look at windows in nearby buildings for anything out of the ordinary
Look for people or vehicles making evasive movements

Security surveillance

Staff Entrance
Making entry in the Clock in Machine
• Staff member comes to the time office while coming into the Farm,
make sure they Clock inn
• On completion of the duty, the staff member comes to Clock out,
maintain order and timeliness.
• Security guard checks the items/ quantity of the articles and verifies
it with entry made in the article register. Once satisfied, he sign out
the security column/ strikes through the entry and allows the staff
member to take out the articles.
• Please Not: Electrical, Electronic, Hard drinks, Drug, Cracker, Floppy,
CD, cassette are not permitted to be taken inside the Farm.
• If carrying more than Ksh 20,000/-it needs to be disclosed to the
time office guard at the time of taking it inside and entry in the
article register made.

RESPONDING TO EMERGENCY CALL
If alarm activated due to steam / dust / guest smoking / incense sticks or by
default, the maintenance person need to reset the smoke detector.
If it is fire / smoke, source of fire / smoke is detected it is tackled
accordingly. After situation is brought under control, operator is call back
and inform about the same by saying that situation under control.
In case of guest / staff stuck in elevator, on receipt of the call security
rushes to the lobby / other area of the hotel with elevator door opening
key and for Eng. Staff to arrive.
Meanwhile Duty manager / telephone operator calls up the guest and
assure the guest of his / her safety. Inform him / her that rescues team is
doing the needful at their earliest.
Eng. Staff switch off elevator from elevator machine room and it is brought
down to a particular floor level. Door is opened with the help of elevator
door opening key and guest / staff is rescued. After rescue operation
completed, concerned guest / staff is assured that this elevator will be
checked up thoroughly. Operator is called up and informs that guest / staff
is rescued from elevator and situation under control

ELEMENTRY FIRST AID
Basic First Aid Tips
When someone is injured or suddenly becomes ill, there is
usually a critical period before you can get medical treatment
and it is this period that is of the utmost importance to the
victim. Here are a few basic first aid tips.
Before assisting a victim, protect yourself first. Assess the
scene and determine the prevalent hazards, if any. Whenever
possible, wear gloves to protect yourself from blood and
other bodily fluids.
When an emergency occurs, make sure the tongue does not
block the victim's airway and that the mouth is free of any
secretions and foreign objects. It's important that the person
is breathing freely. And if not, administer artificial respiration
promptly.

• See that the victim has a pulse and good blood circulation as you check for signs
of bleeding. Act fast if the victim is bleeding severely, swallowed poison or his
heart or breathing has stopped. Remember every second counts.
• It's vitally important not to move a person with serious neck or back injuries
unless you have to save him from further danger. If he has vomited and there is
no danger that his neck is broken, turn him aside to prevent choking and keep
him warm by covering him with blankets or coats.
• Have someone call for medical assistance while you apply first aid. The person
who calls the doctor should explain the nature of the emergency and ask for
advice on what should be done by the time the ambulance arrives.
• Be calm and give psychological support to the patient.
• Don't give fluids to an unconscious or semiconscious person. Fluids may enter his
windpipe and cause suffocation. Don't try to arouse an unconscious person by
slapping or shaking.
• Look for an emergency medical identification card to find out if the victim is
allergic to medicines or has any serious health problems that require special care.

RESPONDING TO EMERGENCY CALL
Initial steps of first aid
Preserve life
Prevent further
injury
Promote
recovery
A {airway}- turn the unconscious patient on their sides,
open the airway while keeping the head, neck & back in
line {C- spine control}.
B {breathing}- place the patient on the oxygen.
C {circulation}- stop any blood loss by direct pressure
limb elevation pressure point.
D {diligence}- constantly monitor the patient.
E {evac prep}- immobilize fracture.

How to deal with electric shock/injury?
Do not touch the casualty while he is still in contact with electricity.
Check breathing and pulse.
Loosen tight clothing’s.
Clean the air-way.
Give artificial respiration and external Cardiac Massage, if needed.
Transport the patient to the hospital
How to deal bleeding wound?
Apply direct pressure by thumb or finger.
Apply dressing – gauze pad and bandage.
Apply indirect pressure on pressure points.
Apply tourniquet.
Remove the injured to the hospital.

How to deal with burnt wound?
Lay the patient on his back.
Stop bleeding, if any.
Relieve pain by supporting the injured part.
Keep the patient comfortable.
Do not cause sweating.
Fluids may be given by mouth in small amounts, if the patient is
conscious.
Reassure the patient.
Arrange immediate medical aid.
How to deal with fracture?
Pour running cold water on the affected part.
Do not apply ointments or oils or any other substance.
Cover the wound with sterilized cloth.
Give artificial respiration, if needed.
Prevent shock.
Arrange immediate medical aid

CHEST COMPRESSION
(Give 30 Compression if there is no
Circulation
RECOVERY POSITION
Carrying Stretcher
Cradle
Human
Crutch
Pick a Back
Fire
man’s lift
Four Handed
Seat
Two Arm Seat
When not conscious
or can’t assist
Use Hand lock
When space does not
permit
Improvised (chair)
two hand seat

What don’t suppose to do upon detection bomb or bomb
suspect object.
DON’T Touch or move the suspect object.
DON’T Use a telephone, beeper or handheld radio (VHF/UHF) to
inform a Staff member.
(All these produce electrical/radio waves which could cause the
bomb to explode)
DON’T Forget or ignore that you may be in the presence of a
destructive object.
DON’T Be careless.
DON’T Forget to inform your supervisor .
DON’T Be curious. DON’T Cause panic.

X-ray machine
The main parts of an X-ray Baggage Inspection System are
the generator used to generate x-rays, the detector to
detect radiation after passing through the baggage, signal
processor unit (usually a PC) to process the incoming
signal from the detector, and a conveyor system for
moving baggage into the system.
Hand held metal detector
Held Metal Detectors (HHMDs), are a very common Hand
security technology, where these devices allow the security staff
to more accurately locate the source of an alarm on a scanner’s
body, often after a scanned has gone through an Archway Metal
Detector (AMD) and caused an alarm. By moving the HHMD
around and close to a scanner’s body, the operator can fairly
accurately locate sources of metal that may be on, or even
in, the person’s body. When a suspect area is located, the HHMD
will generally give off an alarm squeal.

Explosive trace detector
The first simultaneous dual-mode handheld detector, Mobile Trace expands the range of
target explosives you can identify in a single sample for faster, more comprehensive
security screening. Morpho’s patented ITMS™ technology (Ion Trap Mobility
Spectrometer) offers you the explosives and narcotics detection sensitivity and reliability
proven at military bases, border crossings, airports, and other critical security checkpoints
around the world.
Under vehicle scanning
system
Under vehicle scanning system is very critical and can not be
ignored. Underside is the only area of a vehicle which can never be
locked / secured. Potentially damaging objects can be easily hidden
even without knowledge of vehicle’s driver / owner. Also Underside
is the most difficult to inspect. Intrusive & Interruptive methods are
time consuming.
Door frame metal detector
Walk-Through Metal Detectors for Use in Concealed Weapon
and Contraband Detection
A person who does not carry any electrically conductive and
magnetizable objects such as metallic belt buckles, metal
buttons, cardiac pacemaker, coins, metal-frame eyeglasses,
hearing aid, jewelry, keys, pens and pencils,

Boom Barrier
Barriers may be changed to accommodate
right or left hand operation. They can be
stopped at any angle between 0 and 90
degrees. Can be operated using a remote
control or at the press of a button
provided in the control station. Quick
release disengaging mechanism enables
changeover to manual operation in case of
power failure.
Bollard
A bollard is a short vertical post. Originally
it meant a post used on a ship or a quay,
principally for mooring. The word now also
describes a variety of structures to control
or direct road traffic, such as posts
arranged in a line to obstruct the passage of
motor vehicles

Fire awareness and prevention