Inside brick-and-mortar stores, many customers use their personal smartphones to locate items, compare prices, read product reviews and even find alternative store locations — all from on the sales floor. A PYMNTS study found that about half (48 percent) of people who have smartphones use them to help with in-store shopping. Retail associates are following suit, now equipped with the same level of technology and product knowledge. Mobile devices like the Samsung Galaxy XCover Pro allow associates to help customers quickly and efficiently, improving their overall shopping experience. Associates are alerted when shoppers enter the store so they can greet them in a timely manner. Price checks can be completed at the point of decision instead of migrating to a stationary terminal. And if an item is out of stock on-site, an associate can help the customer find the item at another location.

1. How can
mobile
elevate
your retail
customer
journey?

2. Mobile devices
enhance customer
experience
In-store mobility
is critical for
delivering price
checks, curbside
pickup, mPOS and
efficient customer
service.

3. Locate products
quickly
Help customers find
what they’re looking
for, right down to
its shelf location.
Item location
Item:
Department:
Shower Gel
Health and Beauty
Location: ROW 2
1 2 3 4
SHELF 2
Item location
Item:
Department:
Shower Gel
Health and Beauty
Location: AISLE 2
1 2 3 4
SHELF 2

4. Curbside and
in-store pickup
With curbside and in-store pickup gaining
popularity, quick mobile transactions are
critical to the customer experience.

5. Checking inventory
SKU out of stock?
Check its availability
across nearby store
locations and instantly
request a delivery.

6. Multipurpose, easy
to use and rugged
enough for the
sales floor.
Learn more

7. Point-of-decision
price checks
Not knowing an item’s price can create
customer hesitation. A quick mobile
price check can save the sale.
Barcode Scan
Item number: #900176
Name: Leather Armchair
Location: Aisle 2
Price: $229.99

8. Line busting for
quicker checkout
Long lines can create frustration and
risk lost customers. Mobile devices let
associates ring up purchases on the spot.

9. Retail therapy
is still relevant
Associates can help make
shopping less stressful
with consistently pleasant,
memorable and engaging
in-store experiences.
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Mobile enhances the customer journey
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