1. c o m p a n y p r o f i l e

2. A B O U T U S
PROTRAINING is a leading provider of
international training and team building solutions
Established in 2003 and operating throughout the
Middle East and beyond, we design and deliver
unique development solutions that drive business
success through investment in people.
We are fortified by a talented
team of facilitators who
strive to stay at the forefront
of learning innovation and
who work in partnership with
our clients to understand
their business needs and
challenges. They are
supported by a dedicated
office team that guarantees
great service, quality, and
seamless results every time.
Our training is fun - our results are serious!
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3. ou r c l i e n ts
a r e ou r a m bassa d o r s
h e r e i s h o w t h e y s e e us
“Too often when companies use the term Partnership,
it is used loosely. For us our partnership with
PROTRAINING has been cemented with trust, respect,
accountability and a common goal. As we continue to
focus on people development and new ways to energize
our team, we always consult with PROTRAINING for
guidance and new ideas, and they have never failed
us. They are always flexible, responsive and willing to
go the extra step and add value to whatever they work
on. Their contribution has been equally successful with
our Senior Management as well as our junior staff”
Abdulkarim Hannawi
Chief Executive Officer - Abela & Co
“Thank you very much for making our team building
such a great success! For the first time in the history of
our company we attempted a team event that unites all
brands and all departments. From the very beginning
we felt comfortable with your innovative, creative and
professional approach. Not only did you handle all
aspects of our team building for over 700 colleagues
to an impressive standard. We loved the high energy
facilitation and the attention to every detail that made it
such a success. Until today our people are still talking
about the event.. a new standard has been set! It’s been
a true pleasure to work with you PROTRAINING!”
Ines Albert
General Manager Organizational Development
Al Nabooda Automobiles LLC
“We partnered with PROTRAINING to customize a People Management program for ENOC group. The program is
now a core offering for us and has received exceptional feedback from participants in terms of improving their HR
knowledge and skills and especially the case study examples which allow participants to really discuss ‘real-life’
examples and how to deal with them, as well as the inclusion of a 360 degree questionnaire which provides very
specific and useful information to Managers to further aid their professional development”.
Rachael Handley - Head of Learning & Development - ENOC
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4. Find your organisation’s training need or objective here:
Now, find the PROTRAINING Solutions for your objectives in the following programme pages...
ou r so l ut i o n s
Nationalisation Programmes
Training Managers
Relationship Management
Sales Teams
Supervisors
Team Building
Assessment Centres
Emerging Managers
Fast Track Programmes
Front Liners
Large Conferences
Leadership and Management
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5. Use Mosaic® to:
• Generate ownership for talent development by line management
• Create support for nationalisation programmes
• Impact the success of talent acquisition and retention
• Give managers the tools they need to become true talent leadersTalent Leadership
Discovery Learning
DURATION: 1 DAY
Leadership
Business Simulation
Use Impact5® to:
• Achieve measurable results aligned with organisational goals
• Champion change to drive innovation, creativity and growth
• Influence the business across organisational boundaries
• Engage, develop and leverage diverse talent
• Take action to become an effective, resilient and trusted leader
DURATION: 1 AND 1/2 DAYS
Use Zodiak® to:
• Boost your leadership development with business acumen
• Teach finance to non-financial managers
• Help employees understand how they impact the bottom line
• Establish a common foundation of business understanding
• Zodiak® is PMI Recognised and earns 8 PDU points
Finance for Non-Finance
Business Simulation
DURATION: 1 AND 1/2 DAYS
Use Countdown® to:
• Complement leadership development programmes
• Provide a dynamic introduction to the tools, concepts and
processes of effective project management
• Provide a foundation or refresher for PMP
• Ensure projects are initiated managed & closed more effectively
• Countdown® is PMI Recognised and earns 8 PDU points
Project Management for
Every Manager
Business Simulation DURATION: 1 AND 1/2 DAYS
Use Right Turns® to:
• Support the introduction of a specific organisational change
• As a component to leadership development programme
• Create a positive frame of mind and understanding around a
company change initiativeChange Management
Discovery Learning
DURATION: 1/2 DAY OR 1 DAY
PROGRAMME AIMED ATBUSINESS APPLICATION
PREMIUM
PREMIUM
PREMIUM
PREMIUM
PREMIUM
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6. Use Promises, Promises!™ to:
• Improve inter-departmental effectiveness
• Promote “big picture” thinking and alignment to the overall
mission
• Increase productivity through strengthened working relationship
• Highlight the impact of in-company politics, silos and
unproductive team behaviours on business results
DURATION: 1/2 - 1 DAY
Use Coral Banks™ to:
• Highlight effective use of resource allocation and talent
• Use a hands on activity to create bonding and team spirit
across all levels
• Develop sharing of best practices and ‘building bridges’
• Build unanimous focus on a single task to achieve success
• Emphasise the need to adhere to quality standards within an
allotted time DURATION: 3+ HOURS
PROGRAMME AIMED ATBUSINESS APPLICATION
Use Tactic Travel™ to:
• Shift from process driven to a customer centric culture
• Support the drive of customer experience teams
• State the importance sharing customer information across the
whole organization
• Demonstrate how the “Emotional Bank Account” of customers
influences business results
• Create external Ambassadors of your organization who
recommend your services (managing your reputation) DURATION: 1 DAY
Use Gold of the Desert Kings™ to:
• Experience the impact of poor planning on results
• Highlight the need for obtaining as much information as possible
• Stress the importance of risk management and adapting to
changing circumstances
• Increase sales productivity and maximise results DURATION: 1/2 - 1 DAY
PREMIUM
PREMIUM
PREMIUM
PREMIUM
Customer Centric
Awareness/Culture
Teamwork
Teamwork
Teamwork
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7. Use Outclass the Competition to:
• Polish and hone interpersonal skills
• Clarify from a neutral source what is professional and
unprofessional conduct in business
• Communicate the behaviours that would indicate social ease
and confidence in business networking situations
• Sensitively and objectively broach difficult topics such as
navigating a business lunch or dinner from an ‘expert’ source
DURATION: 1 DAY
Use Networking Skills to:
• Increase comfort and confidence levels at business events
• Learn tips for building rapport and ‘working’ a room
• Achieve better results from networking opportunities
DURATION: 1/2 DAY
PROGRAMME AIMED ATBUSINESS APPLICATION
Use Powerful Presentation Skills to:
• Upgrade the quality of presentation delivery style
• Accelerate the preparation time involved and increase
confidence
• Receive an honest appraisal of areas for development
• Ensure competitive strength in commercial presentations
DURATION: 2 DAYS
Recognised
PROPRESENTER
Use Negotiation Skills to:
• Give strong tools to any manager who is required to
negotiate with colleagues, suppliers or clients
• Impact the quality of negotiation results with world class
techniques
• Create commitment towards achieving win:win outcomes
• Provide challenge and self awareness for senior managers
DURATION: 2 DAYS
PRONEGOTIATOR
Use Train the Trainer - Group Training Techniques to:
• Equip trainers with the skills, knowledge and flair to design and
deliver training in front of a group to international standards
• Get feedback on designing and delivering a group training
session structure and effective questioning techniques
DURATION: 3 DAYS
Recognised
Train the Trainer
SIGNATURE
SIGNATURE
SIGNATURE
SIGNATURE
SIGNATURE
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8. Use Appraisal Skills to:
• Create real commitment to a two way appraisal process
• Highlight the role of an appraisal in the performance
management cycle
• Develop competence and confidence in conducting effective
appraisals and overcome potential challenges
• Refresh managers on techniques and best practices DURATION: 2 DAYS
Use Coaching to:
• Generate ownership for talent development by line management
• Create support for nationalisation programmes
• Impact the success of talent acquisition and retention
• Give managers the tools they need to become true talent leaders DURATION: 2 DAYS
Use Supervisory Skills to:
• Develop knowledge of the roles and responsibilities of
supervisors
• Acquire tools and techniques for better planning, organising and
overseeing tasks
• Impart effective performance management tools DURATION: 3 DAYS
Use Problem Solving & Decision Making to:
• Improve the quality of problem solving
• Equip teams with a systematic approach to problem solving and
decision making
• Develop the skills of managing competing business objectives
of costs versus customer satisfaction DURATION: 1 DAY
PROGRAMME AIMED ATBUSINESS APPLICATION
Use Time Management to:
• Learn how to meet deadlines and goals through more effective
use of planning and prioritising
• Eliminate up to two hours of non-productive time each day
• Improve efficiency and productivity across the board
DURATION: 1 DAY
CORE SKILLS
CORE SKILLS
CORE SKILLS
CORE SKILLS
CORE SKILLS
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9. Use our Sales Programmes to:
• Equip sales leaders with a dynamic sales development toolkit
• Enhance the overall competence and ability of every sales
person
• Increase motivation and create an environment of ongoing
development
• Improve revenue and sales performance DURATION: 2 DAYS
Sales Activator®
Corporate Sales
Retail Sales
Custom Programmes
Use Customer Service Excellence to:
• Identify the needs of customers and explore ways to meet and
exceed expectations
• Learn techniques that will raise the level of the customer
experience
• Reduce complaints and increase the confidence and
empowerment of the service team DURATION: 2 DAYS
Use Effective Communication to:
• Learn how to communicate effectively with diverse personality
styles
• Identify the tools needed to make meetings more effective
• Isolate verbal, written and non-verbal communications barriers
DURATION: 2 DAYS
Use Conflict Management to:
• Equip people with knowledge to identify conflict triggers
• Provide tools for conflict control and management
• Highlight the impact of conflict on workplace productivity and
morale
DURATION: 1 DAY
PROGRAMME AIMED ATBUSINESS APPLICATION
CORE SKILLS
CORE SKILLS
CORE SKILLS
CORE SKILLS
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10. For more information to plan your next team
building event or conference, contact us on:
Dubai
T: +971 4 346 8835
F: +971 4 346 8836
Abu Dhabi
T: +971 2 674 4453
F: +971 2 674 4060
E: admin@protraining.me
W: www.protraining.ae
PROTEAM Building
CASTAWAY
jenga Jam
in africa
Landmines
Team
Song
Team
Song
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11. Why customise?
Different organisations have different training needs;
there may be core similarities but customising training
content to fit each business model, product, service
or brand gives delegates a more relevant engaging
experience for learning.
When off-the-shelf programmes do not meet your
training objectives, customised training content
will. Relevant and applicable learning from real life
scenarios gives better results that can be transferred
back to the work environment immediately.
B E S P O K E
C U S T O MI S ED T R A ININ G
P R O G R A MME S
PROTRAINING demonstrated
a mind-set of partnership
by fully understanding our
requirements and respecting
the business protocol.
The National Bank of Abu Dhabi
(NBAD) partnered with PROTRAINING
in 2012. PROTRAINING is delivering
programmes especially designed for
our Branch and Direct Sales network
in the Domestic Banking Division. The
trainers delivering the programmes
were experienced, result-oriented,
and worked in alignment with the set
objectives.
Lina Abdelahd Yaakoub
National Bank of Abu Dhabi
11

12. w h y p r o t r a i n i n g ?
Nothing changes by force. But
the human brain is naturally open
to fun. The characteristics of fun
are that it is relative, situational,
voluntary, and natural. Fun can
have a positive effect on the
learning process by inviting
intrinsic motivation, suspending
one’s social inhibitions, reducing
stress, and creating a state of
relaxed alertness.
stimulationThe reality of the world today, is
that we are all over-stimulated
and constantly switched-on.
While technology has connected
the world and empowered the
pursuit for information, it can
also be a distraction and can get
in the way of concentrated efforts
towards success. For stimulated
learning and better retention, we
have fun.
retention
Our training with the Disruption Methodology is fun, and our results are serious!
Research on the ‘Learning
Pyramid Retention’ tells us
that longer-term retention
rates of traditional learning
(typically lecture and reading
based) fall into the 5-10%
retention category. When
we apply learning by doing it
promises 75% retention.
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13. Certified Programmes by:
Exclusive Licensed partners for the UAE and Middle East
A premium selection of partners,
reputable accreditation, world
class bilingual facilitation team,
unique signature programmes,
Custom-Design team and
indigenous insights to the region
are all at your finger tips.
In Team Building events, your
team works together towards a
common goal while having fun.
For Custom-Design training, your
objectives are translated into
serious learning and delivered
through highly engaging and
dynamic programmes. Energetic
facilitators incorporate games, role
plays and make it a memorable
experience.
With training time in short supply,and knowledge in great demand,experiencing the learning firsthand in training programmescreates new thinking andbehavioural change in theshortest time possible that helpsyou develop your people bothquickly and effectively.
partners
discovery
effective
Discovery learning is a powerful
instructional approach that
guides and motivates your
learners to explore information
and concepts in order to
construct new ideas, identify
new relationships and create
new models of thinking and
behaviour. It is fun to learn.
dynamic
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14. S O ME O F ou r
c l i e n t P A R T NERs
14

15. ou r t e a m
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16. c o n ta c t us
Email:
info@protraining.me
Web:
www.protraining.ae
Dubai
T: +971 4 346 8835
F: +971 4 346 8836
Abu Dhabi
T: +971 2 674 4453
F: +971 2 674 4060