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Salesforce for IT

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People expect more from technology. They want seamless, personalized experiences from companies whether they work for them or not. Meeting these expectations can often fracture a company resulting in siloed data, shadow IT, technical debt, and a disconnected experience. Come hear from IT Trailblazers and learn from Salesforce product experts how to bring your lines of business and IT together to integrate data and build engaging apps

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Salesforce for IT

  1. 1. Empower the Business and IT to Transform Together
  2. 2. FILM
  3. 3. Empower the Business and IT to Transform Together Killian Walsh Regional Vice President, Cloud Sales EMEA Hector Perez Jr. CRM Strategy & Platform Lead AWS Ronika Maharaj Sr. Program Manager Systems & Network Engineering AWS
  4. 4. The Fourth Industrial Revolution
  5. 5. Everyone Now Expects Engaging Experiences Experiences that are personalized, intelligent and mobile-first 76% expect companies to understand them 158% more business apps needed per year Source: State of the Connected Customer 2018 - Salesforce Source: IDC ROI Study 2018
  6. 6. Business and IT both face the same challenges Building Apps is Hard People Productivity Integration Governance Tools Skills Security IT Business Process
  7. 7. What if the business didn’t have to be on the other side of the river?
  8. 8. The Salesforce Platform Empower the business and IT to transform together No-Code Builders Anyone can solve business problems fast using drag- and-drop tools, without writing a line of code Pro-Code Tools Focus programmatic developers on the highest- value initiatives like building Lightning Components Enterprise Services Ensure governed and compliant app development that seamlessly connect disparate systems Faster App Dev 57% Tami Lau CRM Developer Sierra Club Jonathan Reihm Business Applications Brown-Forman Source: IDC “Business Value Paper, sponsored by Salesforce, Business Value of Building Apps on the Salesforce Lightning Platform, Sept. 2018”
  9. 9. Empower the Business and IT to Transform Together Build Fast with Trust Build Together Build Connected Experiences
  10. 10. Build Together
  11. 11. Empower Everyone to Build Apps and Experiences One platform for your customers, partners, and employees Toya Gatewood Salesforce Admin Jordan McDaniel Developer & Architect
  12. 12. Install Pre-Built Apps from AppExchange Solutions for Every Use Case Install partner-built apps, components, Bolts, templates and flow solutions Personalized to You See relevant recommendations based on your user or company profile The world’s #1 business app marketplace Solutions 4K Sandi Nuss Zellner ConnectOne Bank App Installs 6M
  13. 13. Create Rich Apps and Websites with No Code Drag-and-drop tools empower declarative developers Rakesh Kumar Salesforce Admin Data Model Schema Builder Logic Process and Flow Builders Intelligence Einstein Prediction Builder User Experience Lightning App Builder Lightning Community Builder
  14. 14. Empower Everyone to Learn with Trailhead Guided learning makes the Salesforce Platform engaging and fun 10M+Badges completed 400+ Badges available Mobile Basics Platform Basics Process Automation Ronika Maharaj Systems & Network Engineering Hector Perez Jr. CRM Strategy & Platform Lead
  15. 15. Empower the Business and IT to Transform Together Build Fast with Trust Build Together Build Connected Experiences
  16. 16. Build Fast with Trust
  17. 17. Empower Everyone to Build Apps and Experiences One platform for your customers, partners, and employees ˝ Toya Gatewood Salesforce Admin Jordan McDaniel Developer & Architect
  18. 18. Develop Apps Faster with Lightning Components Focus your programmatic developers on building for reuse Develop Custom Components Specific to your Business Push to App Builder for use by Business Users
  19. 19. Salesforce DX Supercharging trust with Application Lifecycle Management (ALM) PILOT Source-Driven and Automated Build together with version control and automate everything through the CLI Open Experience Build with open tools including Git, Selenium, VS Code and more Increased Productivity Easily spin up separate scratch orgs and sandboxes for everyone NEW: Lightning Dev Pro Sandboxes with Lightning Fast Cloning
  20. 20. Build Engaging Apps with Heroku Trusted customer experiences around your CRM Modern Apps that Delight Customers Deliver B2C apps connected to Salesforce Easy Enterprise Security and Compliance One-click compliance with Heroku Shield Team Collaboration for Developers and IT Enterprise Teams monitor usage, resources and permissions NEW NEW
  21. 21. Aoibheann O’Brien CEO & Co-founder, FoodCloud
  22. 22. Empower the Business and IT to Transform Together Build Fast with Trust Build Together Build Connected Experiences
  23. 23. Build Connected Experiences
  24. 24. Connected Experiences Require Integrated Systems An average transaction crosses 35 technology systems Only 29% connected 900+ applications
  25. 25. How can you create connected experiences for your employees, partners, and customers?
  26. 26. MuleSoft: Start the Connected Experience Revolution Connect any application, data or device
  27. 27. MuleSoft Anypoint Platform Design, build, and manage APIs and integrations in a single product +66% faster delivery of new integrations Build connected experiences Integrate Salesforce apps with external systems Innovate faster with APIs Unlock data across your enterprise with reusable APIs and integrations Increase agility through an application network Develop secure integrations that scale as your business grows
  28. 28. Daniela KirchhubelSenior Manager, Platform Marketing
  29. 29. Align is a Trailblazer Empowering the business and IT to deliver engaging experiences Sreelakshmi Kolli SVP, Global IT Align Technology Employee Apps Integrated Lightning Platform Salesforce DX Automated MuleSoft
  30. 30. Demo
  31. 31. Empower the Business and IT to Transform Together Build Fast with Trust Build Together Build Connected Experiences
  32. 32. Take home everything you learned today! Head to trailhead.salesforce.com Salesforce Platform Basics MuleSoft Basics Lightning App Builder Lightning Flow Salesforce Einstein Features Salesforce & Heroku Integration App Development with Salesforce DX
  33. 33. Keep Trailblazing And go deeper with the Salesforce Platform & MuleSoft One-to-one meetings Salesforce Platform and MuleSoft Experts Demos Salesforce for IT Demo Pod & Swag!

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