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9 Ways to Deliver Intelligence Customer Service

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When it comes to customer service, there’s a clear conversation gap. Service was established as something purely transactional — customers place a call, you create a case, solve the problem, and close the case. But this transactional nature isn’t satisfying customers anymore. Customers want conversations that are smart, instant, and highly relevant, without sounding like the agent is reading off a script. Here's how to deliver more intelligent service.

Publicada em: Negócios
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9 Ways to Deliver Intelligence Customer Service

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