1. K Saidi Reddy
Contact: +91 9884511124
E-Mail: ksaidireddy@gmail.com
Hyderabad, India
Summary of Profile:
 13 years of experience in BPO Service Delivery, Business Excellence, Robotic Process Automation, Continuous
Improvement & Operations Transformation Consulting
 Robotic Process Automation – BluePrism, Automation Anywhere and OCR solutions
 Six Sigma Black Belt certified Business Excellence professional
 Certified internal process auditor – ISO 9001, 27001
 Multi domain expertise:
 Banking
- US Mortgage: Title Report, Pre-underwriting, Pre-purchase Audit, Loan Set-up, ARM Audit, Loan Modification,
Default Claims & SCRA
- FATCA Validation, CRS Review, Customer Set-up
 Digital Marketing
- Ad-words (Keyword) Search Optimization, Troubleshooting, Media implementation
 Ability to manage large teams – Managed a team of 130+FTE across multiple locations
 Strong stakeholder and Client management skills
 Hold US B1 Visa – Valid until 2025
Key Achievements:
 256 FTE worth of Robotic Process Automations (RPA) (74 FTE in FY14, 98 FTE in FY15 and 84 FTE in FY’16)
 RPA consulting assignments
- POC designed and deployed for one of world leading banks resulted in winning full contract to automate 5000
FTE worth of roles
- Built an automation pipeline to automate 40% of the roles for another leading bank in US (Onsite assignment)
- Involved in discovery phase and POC development for one of UK leading insurance brokers
- Involved in building the process estate and discovery phase to identify the potential candidates for RPA for one
of the leading UK banks
 $66.8 MM worth of client value creation projects delivered
- Reduction of conditions from 16.4% to 5.2% for pre-purchase audit helped in faster funding – $41.5 MM impact
- Reduction of default claim approval lead time from 65 days to <52 days - $23 MM working capital impact
- Reduction of claim curtailment by 21% - $1.3 MM impact
 $4.2 MM Cost saving initiatives for FY’15 (~29% of cost base)
 Designed comprehensive quality framework for Keyword Optimization (Ad-word) process helped improving CSAT from
87% to 94% in 2 months
 Best Business Excellence Project Lead award for H1 – FY’15
 Best Business Excellence Culture deployment award for H2 – FY’14
 Involved in design 1st
Cognitive solution (Natural Language Processing) in Credit services for Lease Admin Process
 End to end program management for 1st
MapOptis (Cognitive OCR solution) for Pre-purchase audit - ~20 FTE savings
 Expanded business from 24 FTE in Sep 2008 to 130+ FTE by Jan 2010 (Organic growth through consistent performance)
 Played a key role in developing IntelliMods, one stop solution for loan modification – Decision engine (waterfall), Doc
printing, Shipping, e-signature and e-filing
Personal Details:
 MBA in Finance from Sikkim Manipal University
 Graduation in Mathematics, Electronics and Computer Science from Osmania University
 Electronic Diploma in Advance Software Technology from CMC Ltd
 Six Sigma Black Belt from RABQSA
 Six Sigma Green Belt from CoreLogic (within the organization)
 BPO Team Lead Certification from QAI Ltd
 US Mortgage Domain Certification from CoreLogic

2.  Cognizant / APTECH certified MS- Excel Trainer
Work Experience:
Organization: Accenture Services Pvt. Ltd
Period: Dec’13 to Present
Roles:
- Dec’13 to Apr’16: Business Excellence Advisory Lead for Accenture Credit Services (US Residential Mortgage
Services)
- May’16 to Present: Business Excellence Lead for Google Scaled Services
- RPA Consulting Assignments: Involved in 4 Consulting Operations Transformation process across multiple industries
Key Performance Objectives:
- Design & deliver innovation & transformation program for Google Scaled Services accounts
- Coach & mentor the team members driving continuous improvement & client value creation projects
- Lead end to end process diagnostic to identify both automation & transformation opportunities
- Drive Robotic Process Automations – Partner with clients designing and deploying automation tools
- Collaborate with Business advisors in designing the Business Outcome Indicators (BOI) and work closely with
industrialization team for benchmarking.
- Deploy Operations Maturity Framework and enable BE focal community to drive the rigor on the floor
- Collaborate with peer group to ensure replication of best practises across the locations
- Lead Cost to Serve program to reduce the operating cost for Accenture, thereby impact the profitability
- Train the teams on Ops Maturity framework & CORD methodology to identify the automation opportunities
Organization: Ocwen Financial Solutions Pvt. Ltd
Period: Aug’13 to Dec’13
Roles: Operations Manager – ARM Set up and SCRA portfolio
Key Performance Objectives:
- Lead, coach & mentor delivery team in meeting both organizational and individual goals
- Set-up compliance requirements and ensure 100% compliance with all legal and statutory regulations.
- Analyse end to end process to identify re-engineering opportunities for process transformation.
- Customer & stakeholder management
- Ensure meeting service performance metrics & scale up the metrics through continuous improvement projects
Organization: Cognizant Global Services Pvt. Ltd. (F/K/A Corelogic Global Services Pvt. Ltd F/K/A First Indian Corporation
F/K/A Data Tree India Pvt. Ltd)
Period: Oct’03 to Jul’13
Roles: Service Delivery Manager
Key Performance Objectives:
- Lead, coach & mentor the delivery team of 130+ FTE across multiple locations in meeting both service delivery and
individual metrics / goals
- Manage multiple clients and processes through a strong operational governance
- Set-up compliance requirements and ensure 100% DAG (delivery assurance group) requirements
- Responsible for business expansion through effective service delivery, customer and stakeholder management
- Drive continuous improvement projects and lead ideation program to drive culture of innovation
- Lead end to end process diagnostic to identify, automation & transformation opportunities
- Collaborate with Technology team to design & deploy the tools both short term and long term projects to
effectively drive both productivity and accuracy metrics
- Conduct process audits for other business units and collaborate to drive best practise sharing
- Managing workflow of different processes by effectively utilizing resources and minimizing non-production time
- Understand the business requirements and train the resources on short term projects