1. SACHIN GUPTA
Mobile: +91-9873515895 E-Mail: email@example.com
Industry Preference: KPO/BPO/IT
Location Preference: Delhi/NCR
A result orientedLearning andTalent Development professional withwell-trained 8+ years’ experience inthe field ofBPS industryandhave
gained rich experience inTalent Development andManagement, On-boarding andAssimilation, RetentionStrategies, Attritioncontrol,
Performance Consulting, LearningStrategydevelopment, designinglearning solutions, learning deliverymanagement, Consulted Talent
Development. Resource Planning, Nurturing Campus trainees, Induction, Customer Engagement andEmployee relations. An enterprisingleader
with the abilityto motivate personneltowards achieving organizational objectives andadhering to industrybest practices. S eekinga challenging
position inHumanResource to gainfurther skills and to attainthe goals of organizationaiming at mutual growth. Excellent analytical,
Since July’2013 (2 Years, 9 Months): Cognizant Technology Solutions, Noida/Gurgaon as a HR Executive.
Key Result Area
Assimilationof new joiners from pre-joining to 6 months tenure
Educate andassimilate successful onboardingand smooth joiningexperience for associates
Associate Connect initiatives at various levels
Partner withoutreach programs andcoachemployees to be associated with such initiatives
RunningRewards & recognitionprogram endto end
Employee query/grievance handling
Wouldrequire counseling and acclimatize associates to Cognizant culture
Abilityto execute anddesign engagement activities suitable for the associates
Buildingandmaintaining strong relationships withBU leaders, BU managers andassociates
Collaboratingwith different functions like TAG, HRSS, Training, Business leaders andcorporate teams to ensure smoothassimilation
The KRA is to reduce 0-6 months attrition
Cross functionalinteractions with different vertical leaders gaining knowledge across industry
Creating anE-enabled, social experience. Enhancing the overall “Day1” experience throughbetter communication, induction&
waiting room ambiance, kits, welcome signage etc.
Identifyingdifferent touch points to drive “Cognizant Culture” during the entire 0-180 day’s periodat regular intervals. Take initiatives
to ensure that Value and Culture are understoodconsistently.
Creating frameworkfor providing “First time Resolution” for all hygiene issue. DefiningSLAs for these issues withrespective
departments andpublishing SLA compliance
Developing technologyenabledchecklists to help newassociates navigate through the assimilation process
Engaging andenabling content for reaching self-reliance infuture. Developing Apps for tracking completion ofassimilationactivities
Defining processesand templatesfor effective management andsignoffs at handoffs between teams. Processimprovement by
Effectivelyhandled the Operationfor Disbursement (Money-Out).
Lean Six Sigma trained.
Loma SRI-111 certified.
GEMaward consecutive 2 quarters PAN India.
4 monthlyRNR for conducting engagement activities PAN India.
2. May’08 – July 2013(5 Years 2 Months): Computer Sciences Corporation India Pvt. Ltd. as Sr. Client Support
Process: Insurance (Claims) – Backend Profile
Client: Swiss Re, AEGON, Wilton Re, WCT.
Handledthe whole Life claimProcess.
Accolades, Giraffe andFSS Keyto Success Award bythe General Manager of the Company.
Dec. 05 – Dec. 07(2 Years): Vodafone as Sr. Customer Care Executive.
Received Best Executive award for 3 consecutive quarters Across the UP East Circle.
Bachelor of Science(Physics, Chemistry, Mathematics) from Lucknow University (U.P) in 2005
GNIIT From NIIT in 2007
XII from N.P.I.C, Lucknow in 2002 from U.P Board.
X from N.P.I.C, Lucknow in 2000 from U.P Board.
Date of Birth: 12th
Languages Known: English, Hindi
Address: E-415, First Floor, East Vinod Nagar, Near Super shine Chowk, Delhi
Permanent Address: SS IInd 536 Sector D1 L.D.A Colony Kanpur Road, Lucknow (UP)-226012
Passport #: H7651189
Marital Status: Unmarried
I hereby declare that all the information given above is true, complete and correct to the best of my knowledge.
Date: __/__/____ Sachin Gupta