Shared Services Forum, India felicitated Mr Priyan Fernando, Former Executive Vice President, Global Business Services of American Express as the PIONEERING BUSINESS LEADER FOR GLOBAL SHARED SERVICES and Ms Shyama A Bijapurkar, Former Global Shared Services Head at BA Continuum, HSBC and American Express as BPM ACHIEVER IN GLOBAL INDIA, for her Stellar Contribution in the Business Services Space.

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Become ‘Future Relevant’ by ReShaping Transformation Strategy
In today’s Digital World to drive Value Delivery & Value Innovation!
Shared Services Forum, India felicitated Mr Priyan Fernando, Former Executive Vice President, Global
Business Services of American Express as the PIONEERING BUSINESS LEADER FOR GLOBAL
SHARED SERVICES and Ms Shyama A Bijapurkar, Former Global Shared Services Head at BA
Continuum, HSBC and American Express as BPM ACHIEVER IN GLOBAL INDIA, for her Stellar
Contribution in the Business Services Space.
NEW DELHI, November 24, 2017: Shared Services Forum, India (SSF) along with RvaluE, the leading Business
Process Management (BPM) & Shared Services Consulting organization, as Knowledge Partner organized the Global
Shared Services Conclave, 7th
year in succession, on November, 24, 2017 at Le Meridien, New Delhi.
The theme of this 7th
edition of SSF‟s Annual Conclave was: ReSHAPING THE TRANSFORMATION STRATEGY
- What Triggers? What Matters? What Next? The Conclave was attended by 120+ senior executives and veterans
from across India, with very eminent industry leaders as Speakers and case presentations.
The Guest of Honour at the event, Shri Sameep Shastri, Member,
Governing Body, BRICS Chamber of Commerce and Industry, Member
Bhartiya Janta Party, and grandson of former Prime Minister of India
Shri Lal Bahadur Shastri, applauded the initiative of the Shared
Services Forum of bringing together the leaders of the Industry on one
platform to deliberate and provide their insights towards building and
contributing to the growth of the Indian Economy, create employment
and effectively encounter the challenges thrown up by a rapidly
changing world. “Shri Narendra Modi‟s government is very
progressively working towards bringing the digital transformation in
India across sectors and I personally believe that Shared Services Forum is tremendously supporting in that journey of
reshaping of Indian economy” said Shri Shastri.
The context of the day-long event was set by
Mr Ravi S Ramakrishnan, Founder of Shared Services
Forum (SSF) through his Welcome Note. He talked about
the key objective of the day, “Why it is „must‟ for all of us
to take a pause, step back and think about „the need of
continuously Reshaping the Transformation Strategy‟ to
effectively make organizations ‘future relevant’ by
embracing rapid changes of the digital world, higher
customer demands/ expectations and drive value delivery &
value innovation”, said Mr. Ramakrishnan. For
inauguration session, he was joined by President of Shared
Services Forum, Mr Sunil Sayal, Regional CFO – India,
Nokia Solutions & Networks, Mr Ram Ramsundar
esteemed member of the SSF Excellence awards Jury Panel
and Former Managing Director, Blue River Capital and
Mr Rakesh Sinha, Co-Founder, Shared Services Forum.
Continuing with its objective to seamlessly disseminate
knowledge, Shared Services Forum released two
publications on this occasion. Both the publications were
unveiled by Shri Sameep Shastri, Mr Ram Ramasundar,
Mr Ravi S Ramakrishnan and Mr Rakesh Sinha.

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A Research Report on ‘Building Capabilities for the Future and Catalyzing Transformation – Trends,
Practices and Frameworks’, prepared by SSF in collaboration with Everest Group, was unveiled. The first copy of
Report was presented to Mr Ashish Sehdev, Senior Director - Strategic Financial Planning, Everest Group.
The November 2017 edition of Shared Services Forum‟s
Journal, Process Edge, titled, Demystifying DxQ –
Executing Digital Transformation, was also released on
this day. The articles of this publication have been authored
by some of the leading professionals in the Shared Services
space. They have shared their successful Shared Services
trajectories, best-practices, innovations and benchmarks
along with the challenges faced, the out-of-the-box solutions
and the excellence achieved. A must read for all Shared
Services professionals at any stage of the implementation,
whether initial adoption or the next level transformation.
The 7th
Annual Global Shared Services Excellence Awards, Recognition and Felicitations were conferred to the
following leaders and organisations:
Mr Priyan Fernando was felicitated as the PIONEERING BUSINESS LEADER
FOR GLOBAL SHARED SERVICES, for his Creativity & Leading Global Shared
Services and Enterprise-wide Transformation Mission, delivering Value and Impact to
Business, Industry & Society.
In his most recent position as Executive Vice President, Global Business Services of
American Express, he was responsible for all internal servicing of this $32 billion Payments
and Services Company with presence in over 130 markets. This GBS, which Priyan built
from the ground up, today delivers all financial, procurement, real estate, human resources
and business transformation support across the entire American Express enterprise, is
incomparable in its level of excellence and has sown the seeds of innovation for many Shared Services Organizations.
In his Acceptance message, Mr Fernando said “setting up of Shared Services in an organization can be done only with
uncompromising grit and integrity” to challenge what he calls as “a series of interruptions, interrupted by
interventions…” He recognised the footprints of all those professionals and leaders who have
shaped the Shared Services Industry to what it is today, and declared that “Shared Services
was pivotal to transformation and winning in the market place.” He recognized the work
of the Shared Services Forum (SSF), in the creation of the “fraternity of leaders in the shared
services space who are driving accountability for the highest levels of integrity and
professionalism that defines our Industry.”
SSF also felicitated Ms Shyama A Bijapurkar, posthumously, as the
BPM ACHIEVER IN GLOBAL INDIA, in Recognition of her Stellar
Contribution in a Transformational, Strategic Leadership and
Operations Role, in Global India delivering Value and Business Impact.
She had over 30 years of work experience in Banking, Financial
Services and Business Services in large corporations and was key to the
successful establishment and management of Global Finance Centres at
American Express, HSBC and Bank of America, before she passed
away in September 2017. An incredible person with exemplary conviction, accomplishments and amazing sense of
purpose, Ms Bijapurkar is a Role Model for many, as she faced challenges, professionally and personally, with a
smile on her face. Her husband, Mr Ajoy Bijapurkar, gracefully received the Award on her behalf. The award was
presented by Dr BBL Madhukar, Secretary General, BRICS Chamber of Commerce & Industry, on behalf of SSF.

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Following are the organizations which were awarded and recognized for excellence:
The day‟s first panel session was the CXO Interaction that deliberated
on the Imperatives for Reshaping the Transformation Strategy. The
eminent panelists, Mr T Chandrasekar, Vice President – Finance &
CFO, IBM India / South Asia, Mr V Ganesh, CEO, Karvy
Computershare and Mr Bibek Agarwala, CFO – Lifestyle Business,
Raymond, shared their perspectives with the audience on connecting
New age Customer Demands and Experience, achieving higher
Digital Quotient, leveraging Transformation Strategy to drive Higher
Performance, Capacity Building and Enhanced Predictability, striking
the right balance between Talent Management, Employee Experience
Raymond – Lifestyle Business Recognized for
Effective Shared Services Implementation in India
Olam International for Shared Services in India
(Servicing Overseas Markets)
Essel Business Excellence Services – Essel Group for
Shared Services in India (Servicing India Market)
Unilever Industries for Delivering Business Impact
by Moving up the Process Value Chain
Syngenta Services for Delivering Business
Impact through Technology Transformation
Principal Global Services for Delivering Business
Impact by Deploying Innovative People Practices
Hindustan Coca-Cola Beverages for Delivering Business
Impact by Exemplary Customer Experience Management
Intelenet Global Services for Business Process
Transformation for a Client by BPO
Vodafone Shared
Services India for
Delivering Business
Impact through
Process Excellence

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and Customer Experience. The discussion was brilliantly moderated by Mr Ravi S Ramakrishnan, who kept the
focus of the panel on deliberations on matters critical to organizations shaping their
Transformation Strategy.
The next presentation of the day was made by another eminent leader of the Industry,
Mr Nitin Sahni, Director - Corporate Services, Intelenet Global, who shared his
thoughts around Transforming Business Services through Embracing Intelligent
Automation and Cognitive Digital Workforce.
The second panel
session powerfully deliberated and presented
their cases on another trending topic of the
Industry today – Transformational Strategies
for value delivery and value innovation. They
shared with the audience the strategies for
Driving Value Creation and Innovation much
beyond Cost Arbitrage, Reorganizing/
Restructuring Shared Services Operations to
support Transformational Strategies,
Balancing between Legacy Technology
Infrastructure and embracing Robotics – Why and How, and Moving Up the Partnership value chain to become
Enterprise Partner. The panel was moderated by Mr Narayanan Subramanyam, Chief Information Architect,
RvaluE Group. The eminent speakers who presented their cases were Mr LG Moorthy, Senior Vice President &
Global Head – GBS, Olam International Limited, Mr Sanjeev Rastogi, Head GDC & Regional Head SBS APAC,
Syngenta Services, and Mr Kaushik Majumdar, Managing Director, Principal Global
Services.
Post lunch, the Audience were treated to an extremely informative presentation by
Mr H Karthik, Partner, Global Sourcing Practice, Everest Group. Karthik presented the
insights on Catalysing Transformation Through GICs - Global Best Practices and
Trends.
The fourth panel session of the day was a discussion focussed around Role of
Technology in Transformation and moving up the Process Maturity across Enterprise
Functions. The seasoned panel included Mr Sanjay Khanna, Senior Executive with a
Fortune 100 Multinational Company, Mr Navneet Jhambh, Head of Finance Shared
Services & Analytics, Fidelity International, and Mr Rajiv Kapahi, Sr. Director - India
Hub, Finance, Operations & Distribution, Boston Scientific.
The discussion was moderated by Mr Rajesh
Garodia, Chief Transformation Architect,
RvaluE Group, who kept the focus of the
panel on discussions about the outlook
towards Technology as an Enabler or Driver,
planning for positive Impact of Technology on
People, Process and Stakeholders, while
deliberating the reality of the business cases.
These powerful deliberations inside the hall
impacted all the participants at the Conclave
so much so that they carried forward the
discussions very determinedly and tirelessly
over a cup of coffee!

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The last session of the day was moderated by Mr Anand Maheshwari, Founder Director, Quintes Global, comprised
eminent panellists, Mr Irendra Chhabra, CEO & MD of Essel Business Excellence Services, Mr K V Sesaiah,
Senior Director, Dr Reddy's Laboratories, and Mr Narendrra V Arora, Vice President – Global Business Shared
Services, Piramal Enterprises Limited, who discussed and
revealed the mantras for Scaling Up, Sustaining and
Transforming Shared Services.
The panel discussed about the key factors responsible for
transforming and sustaining shared services, which included
key Challenges and Opportunities as well as pointers to gain
Top Management Sponsorship and Attention, to be better
positioned as the „Transformation Leaders‟ and not getting
diluted as a back office processing department.
Followed by a day of deliberations was the 7th
Annual Global
Shared Services Excellence Awards Evening. The evening
witnessed a special address by the Director General of BRICS
Chamber of Commerce and Industry, Dr BBL Madhukar.
He was joined by the eminent Jury Chair, Mr VV Ranganathan
and another eminent member of the Excellence Awards Jury Panel,
Mr T Chandrasekar, also Vice President – Finance & CFO, IBM
India / South Asia. Both jury members, along with
Shri Sameep Shastri, Dr BBL Madhukar,
Mr Ravi S Ramakrishnan and Mr Rakesh Sinha, announced and
gave away the Excellence awards to all the winning organizations
and individuals.
The Award selection process was described to the
audience by Mr VV Ranganathan, who is also
the Co-Founder & Chairman of Compassites
Ventures and formerly was the was a Senior
Partner with E&Y for many years where he led
several initiatives of the firm including co –
founding & steering the Marquee Global Program
– The Entrepreneur of the Year Awards, both in India and Monaco.
The day was concluded with a Thank You note by Mr Rakesh Sinha, Co-Founder, Shared Services Forum and
Executive Director & COO of RvaluE Group, who thanked the participants, the speakers, organizing committee, and
also the partners and sponsors who made the event successful.
This annual event of SSF was supported by the following partners: RvaluE, the Knowledge Partner; Industry Partner,
BRICS Chamber of Commerce & Industry; Associate Sponsors, Nokia and Intelenet Global; Research Partner,
Everest Group; Corporate Sponsors, ZingHR, Kohinoor Foods, Achromic Point and Quintes Global; Academic
Partner, New Delhi Institute of Management (NDIM); and Technology Partner, Muniwar Technologies. SSF