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Are you SLA-Ready?

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NIcholas Ferguson (Trust-IT Services & SLA-Ready) @ SLA-Ready Workshop during Cloud Forward 2016 (19 October 2016, Madrid, Spain).
Be part of our next workshop in Brussels http://bit.ly/2fVcCG7 .

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Are you SLA-Ready?

  1. 1. Are you SLA-Ready? Nicholas Ferguson Trust-IT Services & SLA-Ready SLA-Ready Workshop | Cloud Forward 2016 19 October 2016 | Madrid, Spain
  2. 2. What is SLA-Ready? Making SLAs readily usable in the EU private sector Contribute to creating greater transparency & trust in cloud SLAs Provide a SLA Common Reference Model Educate and empower (prospective) cloud customers Encourage a culture of trust & transparency amongst providers Contribute to standardisation in cloud SLAs. 1/1/2015 – 31/12/2016 Partners SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016
  3. 3. Cloud as an enabler of IoT, BigData and innovation SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016
  4. 4. The times they are a changin’ Source: Blue Skies Ahead? The State of Cloud Adoption, Intel Security 2016; Cyber Security Breaches Survey, UK Gov 2016 SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016 BUT! Is it really so clear cut?
  5. 5. SMEs need more support Complex terminology & legal uncertainty Are my data secure and how are SLOs monitored? How to unsubscribe/change provider? SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016 How do we overcome these challenges?
  6. 6. “You won’t need an IT guy. You’ll need a SLA expert!” Raj Samani - CTO at INTEL Security @SecureCloud2016 Dublin Ireland
  7. 7. TRANSPARENCY & TRUST IN CLOUD SLAs SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016
  8. 8. The SLA Common Reference Model Case studies, state of practice, standards & best practice Technical, Security, Legal, Socio- economic user requirements: 30 essential elements of an SLA were identified and divided into 8 groups 8 Choice of law Roles & responsibilities Update frequency SLA duration SLA Language Machine-readable Contact availability Unilateral change Service credit Security SLOsSLO metrics Personal data SLOs SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016 The foundation for support to customers and providers www.sla-ready.eu/common- reference-model
  9. 9. Help to cloud customers Over 20 cloud SLA use cases 9 SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016 Use cases mapped & soon to be searchable by: •User type •User maturity •Cloud lifecycle phase •Cloud usage http://www.sla-ready.eu/sla- ready-new-use-cases Helping customers see what others are doing
  10. 10. Help to cloud customers SLA-AID – Online tool 10 30 Questions to navigate your way through cloud SLAs • Questions cover Common Reference Model elements • Helping customers decide on importance for each element • Recommendations reflect good practice for each element • Recommendations ordered by priority for end-user • Customised downloadable report available http://sla-aid.sla-ready.eu/ SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016 Leading customers in a step-wise approach to comparing SLAs
  11. 11. Supporting Cloud Service Providers provide transparent and trusted SLAs SLA Self-assessment service CSP SLA questionnaire based on Reference Model Repository of assessed SLAs SLA-Readiness Index ranks SLA on transparency Sustained beyond SLA- Ready through the CSA Star Watch 11 SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016 Encouraging a culture of transparent and trusted cloud SLAs
  12. 12. SME workshops for customers & providers Promoting SLA-Ready tools & services to European ICT Clusters and National Trade Associations 12 SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016
  13. 13. Thank you! Nicholas Ferguson, Trust-IT Services n.ferguson@trust-itservices.com @SLAReady www.sla-ready.eu SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016

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