SIGMA Webinar series on service design and delivery in the Western Balkan region in 2023. Introduction to the second webinar: Challenges and opportunities of artificial intelligence in service delivery.

1. Service design and delivery in the
Western Balkan region in 2023
📅📅 6 June 2023 | 09.30-12.30 CEST
📍📍 Online event via Zoom
01 02 03 04
Challenges and opportunities
of Artificial Intelligence in
service delivery
SIGMA
WEBINARS

2. Service design and delivery in the
Western Balkan region in 2023
01
02
03
04
Behavioural insights
for better policies and services
Challenges and opportunities
of artificial intelligence in service delivery
Omni and Multi-channel
service design and delivery
Identity and operability: updates on
eIDAS 2.0 and new interoperability act
SIGMA
WEBINARS

3. SIGMA
WEBINARS
Challenges and opportunities
Artificial Intelligence in service delivery
02

4. Nick Thijs
Senior Advisor - SIGMA
SIGMA
WEBINARS
Colin van Noordt
Programme director AI
Siim Sikkut
Former Government CIO - Estonia
Mihailo Jovanović
Minister of Information & Telecommunications
- Serbia
Challenges and opportunities
Artificial Intelligence in service delivery
02
Art Alishani
University Tartu