1. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
1
Siim Sikkut
Managing Partner – Digital Nation
www.digitalnation.eu
SERVICE DESIGN AND DELIVERY IN A DIGITAL AGE
Academies for EaP countries
Roadmapping

2. #DigitalNationEU 26 May 2023
digitalnation.eu 2
C O N F I D E N T I A L
Focused
Two-tracked
No blind spots
Realistic
Practical
Measurable
Transformative
Effective roadmap: features
Clear ambition: vision and targets
Includes both quick wins + long-impact steps
for necessary foundations
Covers all relevant parts and dependencies:
all parts that have to move together
Based on crude assessment of state-of-play
and actual readiness for delivery
Implementation-ready (who should do what,
when, how much it costs)
Milestones and targets
Includes steps (governance, change
management etc) for (lasting) transformation
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3. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU. TEMPLATE
Challenge:
…
Target / KPI:
…
Prerequisites for success:
• …
Activity Who Q1 Q2 Q3 Q4 …
1. …
1.1. …
..
2. …
…

4. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU. TEMPLATE
Challenge:
Make government interoperable
Target / KPI:
Interoperability platform running – 10 agencies
linked – end of 2024
All government agencies linked - 2030
Prerequisites for success:
• “Business” readiness of
agencies
• Technical skills of vendors
• Good implementation partner
• …
Activity Who Q1 Q2 Q3 Q4 Q5
1. Interoperability Plan Ministry X
1.1. Requirements Agency X
1.2. Communications Plan Ministry X
2. Platform POC Agency X
3. Interoperability framework –
regulation / policy
Ministry X
4. Training programme Agency Y
…

5. #DigitalNationEU 26 May 2023
digitalnation.eu 5
C O N F I D E N T I A L
Focused
Two-tracked
No blind spots
Realistic
Practical
Measurable
Transformative
Effective roadmap: checklist