Presentation 1 of 2 by Ermo Taks, senior consultant in E-governance architectures and interoperability, Estonia, at seminar 2, held on 18 March 2021, which addresses digital government principles and building blocks. This 2nd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.

1. © OECD
Digital government building
blocks in the context of end-
to-end public service delivery
Setting the scene
Kuldar Taveter, MSA, Estonia
Ermo Täks, MSA, Estonia
18 March 2021

2. Levels of e-government services
2
Information
One-way interaction
Two-way interaction
Transaction
Proactive and seamless

3. The role of digital technologies
• Digital technologies
 are changing citizens daily life, the way of working and doing
business, and the way people travel, communicate and relate with
each other
 are transforming the world through digital communication, social
media interaction, e-commerce, and digital enterprises are
generating an ever-increasing amount of data, which can lead to a
completely new means and levels of value creation
• Digital Technologies induced transformation is as
fundamental as that caused by the industrial revolution
 Replacing non-digital or manual processes with digital processes
or replacing older digital technology with newer digital technology
 Enabling new types of innovation and creativity, rather than
simply enhancing and supporting traditional methods

4. Unlocking the EU digital
potential
• EU has 446 million inhabitants with market of a huge
economic potential and a free movement of goods and
services is an essential
• Main barriers to create a single market:
 Regulatory choices
 Implementation and enforcement of EU legislation;
 Administrative capacity and practices;
 Differences in the business and consumer environment in
Member States;
 Differences in consumer preferences or languages.
• The principle of subsidiarity is
 to guarantee a degree of independence for a lower authority in
relation to a higher body or
 for a local authority in relation to central government.

5. SDGR and digital governance
5
EU single
digital market
EU digital
governance
Member State
market
MS digital
governance

6. Two major initiatives to consider
• Single Digital Gateway Regulation
 To facilitate online access to the information,
administrative procedures and assistance services
that citizens and businesses need to get active in
another EU country
• ISA2 as action program
 interoperable cross-border and cross-sector public
services.
 Next presenters will develop these aspects

7. SDGR milestones
• 2009 Malmö Declaration
 Focus set on single market transformation
 E-Government services designed around users’
needs and developed in collaboration with third
parties
 progress has been made to modernise public
administrations across Europe and deliver
• cross border e-Services,
• eProcurement and
• electronic identification (eID).
7

8. SDGR milestones
• 2017 Tallinn Declaration,
 focus is mostly on digital government
transformation
 linking up their public e-Services and
 implement the eIDAS regulation and
 the once-only principle in order to provide efficient
and secure digital public services that will make
citizens and businesses lives easier.
8

9. SDGR milestones
• 2020 Berlin Declaration
 Focus is on single market and digital government
 aims to contribute to a value-based digital
transformation by addressing and strengthening
digital participation and digital inclusion in our
societies.
 to build a reinforced EU digital government policy
and to ensure coordination and support for the
digital transformation of public administrations in
all EU Member States.
9