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O SlideShare utiliza cookies para otimizar a funcionalidade e o desempenho do site, assim como para apresentar publicidade mais relevante aos nossos usuários. Se você continuar a utilizar o site, você aceita o uso de cookies. Leia nossa Política de Privacidade e nosso Contrato do Usuário para obter mais detalhes.
Find out how BC's Ministry of Justice approached practical reform and access to justice through designing and delivering better services, for citizens, partners, and professionals alike. Learn how the participatory and experimental methods of service design are being used across BC's Courts in a number of projects to improve experiences and deliver on timely and balanced justice, changing minds and attitudes along the way.
Service Design in the B.C. Justice Sector - Gordon Ross & Kevin Conn
Service Design in BC’s Courts
Gordon Ross - OpenRoad
Kevin Conn - BC Ministry of Justice
Service Design Network Canada: IN FLUX
Toronto, December 1, 2016
“Too often, we focus inward on how the system
operates from the point of view of those who work in it.
Until we involve those who use the system in the
reform process, the system will not really work for
those who use it.”
Action Committee on Access to Justice in
Civil and Family Matters - October 2013
65% of Canadians are “uncertain of their rights, do not
know how to handle legal problems, are afraid to use
the legal system, think nothing can be done, or believe
seeking justice will cost too much money and take too
What is Access to Justice?
Trevor Farrow, Osgoode Hall Law Journal
How do we create systemic change
that improves access to justice,
reduces costs to both citizens and
government, and improves equality
BC Courts Service Design Projects:
Court Clerk Desktop (CCD)
Filing Electronically at the Court of Appeal
Seeking Protection Orders
Gaining Access to Audio & Transcripts
Applying for Probate
Applying for Uncontested Divorce
Uh, given all the previously
mentioned lawyers and judges and