2. Implementing a comprehensive Airport
Performance Management System
C. Bernard
Managing Director
Ibhar Technologies Pvt. Ltd
www.ibhar.com
AIRPORT IT&T 2013 26-27TH November ● Hilton , Copenhagen Airport
● Denmark
3. Performance management is an important
tool to improve the efficiency in the
provision and operation of airports and air
navigation services
(ICAO’s Policies on Charges for Airports and Air Navigation Services Doc. 9082)
4. There are Multiple Approaches & Perspectives
Management
Balanced Scorecards
PMS
Operational
ACDM
CHALLENGE
Safety
CHOOSING, PRIORITIZING
Safety
Information Technology
Business Intelligence
Risk
5. Ibhar Approach
Organizational Performance Management Initiative can be implemented
leveraging all existing investments in Information technology & creating an environment where Performance
can be defined, monitored and improved using approaches and information technology.
1 Define Objectives & Communicate
2 Support with Action Plans
3 Collaborate, Monitor, Review & Improve
4 Rewards & Recognition
6. Business Objectives
Establish Corporate Goals
Equip Airside & Terminal side managers – Mobility Tools
Improve Turnaround times
Common Platform
Review Operational Performance
7. Ibhar Approach & Communicate
1 Define Objectives
Define Specific Objectives
SET GOALS
Establish Targets
USE FRAMEWORKS
Assign Individual responsibility
COMPELETE BEFORE
BEGINNING OF YEAR
LINK IT TO APPRAISALS
8. Ibhar Approach
2 Support with Action Plans
Plan an Initiative or Activity to achieve objectives
Create Milestones and Activities to Projects
Assign responsibility
Track Progress
PROJECT
MANAGEMENT
TASKS & ACTIVITIES
ALERTS
REVIEW
9. 3 Collaborate, Monitor, Review and Improve
Daily Monitoring of Key Functions
CHALLENGES
Periodic Review of Performance
AVAILABILITY OF
INFORMATION
Individual Responsibility
Problem Solving
ACCESSIBILITY OF
INFORMATION
READABILITY OF
INFORMATION
10. Challenges
Most Systems are Passenger, Airline, Concessionaire support based
Myriad systems
Registers, Logs, Excel support Internal work
Emails and Chats the only source of collaboration
Collaborate, Monitor, Review and Improve
All Functions are not supported with systems
11. Support Solutions
Airside Solutions
INSPECTIONS, INCIDENTS, FACILITATION
Terminal Solutions
Support
Systems
BAGGAGE, DIGNITARY, LOGS, INSPECTIONS
Collaboration
POSTS, COMMENTS, CROSS FUNCTIONAL PROJECTS
Infrastructure
TASK ASSIGNMENT, PROJECTS, WORK COMPLETION
Airline marketing
SALES MANAGEMENT, AIRLINE PERFORMANCE, ROUTE
PERFORMANCE
Safety
AUDITS, PROCEDURES, TRAINING
Collaborate, Monitor, Review and Improve
Support most areas that require co-relation, review with systems to enable holistic
access of information
12. Departmental Focus
To Collaborate better personnel within Departments need to engage contextually
Planning
Resource Planning
Utilization of Resources
Airline Marketing
Airside
Surveillance
Enforcement
Facilitation
Inspection
Terminal side
Inspections
Waiting times
Dignitaries
Key Account Management
Revenue Analysis
Infrastructure
Support Functions
Safety
ICT
Promotion
Human Resources
Airline Performance
Audits
Finance & Administration
SOPs & Procedures
Risk Assessment
Initiatives & Activities
MTTR, MTBF
Equipment downtime
13. Mobility Solutions - Airside
Collaborate, Monitor, Review and Improve
Leverage Mobility technologies in the Workspace to create ease of data capture and
management
22. Achieving Strategic Objectives in Time
is an Indicator of a good implementation of Performance Management
Strategy
C
O
N
T
Programs for Each
Unit
L
E
E
Resource Allocation
R
O
F
D
B
A
Performance
C
K
Evaluation
23. Summary
Reward
HR
Keep employees motivated, Improve contribution
Review, Monitor, Manage
Take decisions in time, Provide direction, Complete PDCA cycle
Data : Accessibility, Availability, Readability
Improve Decision taking capability & Turn-around-times
Equip & Empower with Tools
Get more. Reduce data capture efforts. Improve decision taking, Collboration
Objectives : Setting & Articulation
Clarity on what needs to be done. Improve accountability
MANAGEMENT
IT
IT
PLANNING
HR
24. Summary : Leveraging Technology
Implementing Performance Management
Collation of Data
Set Goals
Appraisal
systems
Support non-core
Airport functions
Review
Collaboration
Projects
Analytics
Task management, Collaboration, Anytime, Anywhere access to information
