1. Corporate
Brochure
E x c e e d i n g E x p e c t a t i o n s

2. BCN uses a unique blend of people,
process and cloud automation to
help its customers achieve increased
business efficiency and genuine value
in a digital world
Who we are
Approach
Services
Clients
People
Partners
Contents
02
04
05
07
09
11
01

3. BCN Group is an agile solution provider of
digital and cloud services to SME, Public
Sector and Enterprise organisations.
Privately owned, and head-quartered in Manchester,
we provide world-class consultancy to businesses
that desire the most from their current and future
investments whilst achieving greater business
automation through the power of the Cloud.
Independently audited, we have been recognised
with a Net Promoter Score (NPS) of 89% by our
clients - an achievement that we are justly proud of.
Who we are
02
BCN always combine great customer
service with the personal touch
carfinance247

4. 03
Responsive staff that listen, consider, then act
World-class service - 89% net promoter score*
98% client retention rate over 7 years
1,200+ contracted services running to 99.99%
Innovative Automated Client Portal
A new standard for service in the North West
* NPS = Promoters (%) - Detractors (%)
0= Not at all likely 10= Extremely likely5 = Neutral
0 42 61 53 7 98 10

5. Our services enable a wide range of digital
transformation improvements that directly impact
productivity, business process, security & business
integrity, top and bottom line profitability, efficiency,
environment and user & customer satisfaction.
Our ethos is simple; regardless of
requirement, product, quantity and
geography, customers should expect the
fundamental assurance that what they
invest in is reliable, available and delivers
on its promises.
Our Approach
04
I would trust them to host our mission
critical applications, absolutely
Carbolite

6. 05
Our Services. Our Reach
Reliability and business assurance are paramount.
As businesses place less importance on brands, and
greater emphasis on whether a service ‘always works,
all of the time’, we continually evaluate our portfolio
of services and products to meet this expectation.
We provide highly-skilled in-house experts, that
follow proven industry processes to create a service
that includes intelligent automation with real people
always sat behind it.
Our portfolio is diverse and designed
to be relevant at all stages of the IT
lifecycle. We’ll fit in wherever you are
in your process, be it a refresh cycle,
need a few user licenses, spinning up
virtual machines, all the way through to
outsourcing critical business functions.

7. 06
Desktop
Email
Server
Office 365
Azure
CLOUD
Cyber
Internal
External
Perimeter
Mobile
SECURITY
Design
Supply
Project Management
Implementation
Service Delivery
SERVICE
Capacity Planning
Roadmap
Implementation
Manage
Enhance
VIRTUALISATION
Unified Comms
Video
Remote Worker
Device Management
Connectivity
MOBILITY
Disaster Recovery
Data Integrity
Application
Assurance
Hosting
CONTINUITY
NAS
DAS
SAN
Flash
STORAGE
Subscription
Break / Fix
Service Desk
License Management
MAINTENANCE
Monitoring
Back-up
Management
Recovery
Reporting
MANAGED

8. Knowing our clients well, taking time to understand
how they operate, who they serve and what they
want to achieve are central to creating long-lasting
and successful results for them.
As a service provider, great customer
relationships power our partnerships. It’s
the secret to our ongoing success.
Our Customers
07
I have worked with 3 or 4
different partners, and these
guys are more proactive
Liberty Gas Group

9. 08
BCN’s speed of response
is good, and they’re well-
known for going beyond the
call of duty
Gardners Books
Most IT companies that I
have dealt with are not at
the same level as BCN
Robinson’s Brewery

10. Irrespective of our backgrounds, we all desire great
service. And so it should be. BCN not only seek out
the best talent to support you, we also look for people
that care about others and how they are treated.
However technical and automated your business
becomes, we’ll always ensure that there’s a friendly
person on hand to help you when you need it.
It’s the attention to detail that makes the difference to
the business experience.
BCN staff strive for customer
satisfaction and always go over
and above.
Our People
09

11. 10
Such a quick turnaround
from BCN means we stay
on top of things, and we’ve
always got what we need
for our customers
Digital Applications International
BCN have never under-
delivered; they over-deliver
if anything
Havas Lynx

12. !
Choosing the right solutions and partners are key
to helping us deliver a world-class service. We
continually assess our partners and product portfolio
for their quality, reliability, innovation, sustainability
and commitment to life-cycle support.
High quality partners are no less
important when delivering our
services and solutions to you.
Our Partners
11
c l o u d

13. !
12
They have always
absolutely delivered what
we’ve asked for – they do
what they promise
Joe Davies Ltd
Our main criteria for
choosing an IT partner
are reliability and price.
BCN have lived up to
expectations here
Vivio

14. BCN Group
Trident Business Park
Styal Road
Manchester Airport
M22 5XB
0345 095 7000
www.bcn.co.uk
E x c e e d i n g E x p e c t a t i o n s