5. 2108 Thesis:
Operations is the “Last Mile” to unlock the full value of
your DevOps transformation
2109 Thesis:
The ability to respond to and resolve incidents is the true
indicator of an organization’s operational capabilities
6. What Is an Incident?
An unplanned disruption impacting
customers or business operations
7. What Is an Incident?
An unplanned disruption impacting
customers or business operations
Outages
Service Degradation
8. What Is an Incident?
An unplanned disruption impacting
customers or business operations
Outages
Service Degradation
Work interruption
Delay/Waiting
“Short-Notice” Requests
24. Adrian Cockcroft
Developer
Developer
Developer
Developer
Developer
Old Release Still
Running
Release Plan
Release Plan
Release Plan
Release Plan
Deploy
Feature to
Production
Deploy
Feature to
Production
Deploy
Feature to
Production
Deploy
Feature to
Production
Bugs
Deploy
Feature to
Production
Immutable microservice deployment
scales, is faster with large teams and
diverse platform components
DockerCon EU 2014 Architecture enables speed.
Speed is the advantage.
37. 1. SRE needs Service Level Objectives, with consequences
2. SREs have time to make tomorrow better than today
3. SRE teams have the ability to regulate their workload
Principles of SRE
38. 1. SRE needs Service Level Objectives, with consequences
2. SREs have time to make tomorrow better than today
3. SRE teams have the ability to regulate their workload
Principles of SRE
39. 1. SRE needs Service Level Objectives, with consequences
2. SREs have time to make tomorrow better than today
3. SRE teams have the ability to regulate their workload
Principles of SRE
74. Why?
Why?
Why?
Why?
Why?
There is no root cause.
(That’s just a political distinction)
Right,
Wrong,
Safety II,
and You.
Incidents = unplanned investments
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