Rubayet Hassan

Bangladesh Bangladesh

ICT Business Development, Program & Corporate Affairs Professional. AMP

Technology / Software / Internet

Analyze customer insight. Understanding DevOps products and provide support to the client. Investigate issues reported by customers and identify root causes. Answer questions regarding advanced usage of our products. Managing a queue of issues of varying priority. End-to-end individual call ownership from call receipt to resolution. This includes facilitating communication between the customer and Tier 3 Support. Handling on the best way to use our products to solve common issues. Helping in setup and run demonstrations our products. Go to trade shows to evangelize our products and learn about changes in the market Help answer RFPs and provide gap analysis for proofs of concept. Provide ...