Roy Goyette is a technical support specialist with over 15 years of experience providing technical support, software installation, and user training. He has expertise in technical support management, implementation project management, and staff development. His background includes positions at Hypack, Inc., the Town of Groton, and Business & Legal Reports, where he provided technical support, project management, and network administration. He is proficient in Microsoft Office, networking, and various software and platforms.

1. ROY R. GOYETTE
28 Peck Lane • Colchester, Connecticut 06415
860.365.0504 • goyetteroy@sbcglobal.net
www.linkedin.com/in/roygoyette
TECHNICAL SUPPORT SPECIALIST
Technically sophisticated information technology professional with excellent experience for positions
providing technical support, software installation, and user training. Proven ability to train and support
successful IT employee teams and end user groups. Recognized as a creative and effective technical
troubleshooter and problem solver. Strong communication, documentation, and presentation skills with
people of all levels and roles.
AREAS OF EXPERTISE:
• Technical Support Management • Technical Team & User Training
• Implementation Project Management • Software Systems Installation
• Staff Development & Team Leadership • Budget & Contract Administration
TECHNICAL PROFICIENCIES
Software: Microsoft Office, Crystal Reports, Textpad, Team Viewer, Retail POS, Cott Land
Records System, Hypack, & Dredgepack and many more.
Networking: LAN/WAN, ODBC, & VPN
Platforms: Microsoft Windows XP/2000/NT/9x,Vista MS Windows Server 2000/NT, & Mac
OS,
PROFESSIONAL EXPERIENCE
Hypack, Inc., Middletown, CT
Technical Support Representative, 2005 – 2014
Installed and configured hardware, including computers, monitors and remote access links, as well as
software, including administration portals, TCP/IP, UDP, and direct connections in locations spanning
the globe. Configured hardware and software systems for single beam, multibeam, and sweep system
survey boats. Installed unique site-specific dredge hardware and software across global locations.
Provided unparalleled customer support and troubleshooting via phone, email, and remote assistance
including guidance for underwater hydrographic surveys, data collection, data processing, and final
product realization. Produced documentation for training as well as client specific instructions with case-
unique mapping/chart and data sets.
Key Achievements:
• Provided instructional seminars on Hypack software and hydrographic survey techniques to as
many as 300 individuals.
• Researched, installed, configured, and trained support staff on Hypack’s first Help Desk ticketing
software to dramatically improve customer service response time and staff time management.
• Improved client relations through effective troubleshooting and client education.

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ROY R. GOYETTE
Town of Groton, Groton, CT
Project Manager/PC Technician, 2001 – 2004
Directed software and network implementation of town systems from conception to operational status.
Oversaw technical documentation, training, and ongoing support for over 200 users. Administered
project budgets, contract negotiations, and third-party vendors. Researched and selected software.
Maintained helpdesk software and tracked IT inventory. Repaired hardware and software. Documented
processes and applications. Designed training courses.
Key Achievements:
• Served as project manager for first computerized land records system used by town.
• Developed standard operating procedures (SOPs) for implementations.
Business & Legal Reports, Old Saybrook, CT
Network Administrator/Systems Technician 1998 – 2001
Administered network, Web, file, and e-mail servers. Provided technical support for all systems and 200
end users. Supported LAN/WAN infrastructure and mixed PC/Macintosh environment. Coordinated
third-party support for network/desktop systems. Recommended software/hardware purchases.
Documented procedures and maintained helpdesk software.
Key Achievements:
• Reduced end user downtime through creation of preventive maintenance program.
• Recognized by management for quality of support and problem solving.
Military Service
US Navy, USS Suribachi AE21, 1977 - 1981
Operations Specialist E5
Honorable Discharge
• Awarded Navy Achievement Medal for outstanding performance as Naval Warfare Publications
Librarian
Education
Attleboro High School, Attleboro MA
Diploma
• Awarded Business Student of the year 1975
Bristol Community College, Fall River, MA
Course of study: Accounting and Business Administration Final Grade Point Average 4.0
Computer Processing Institute, East Hartford, CT
24 credit hours in Computer Operations Final Grade Point Average 3.5