1. 13602 Pristine Park Dr , Houston, Texas 77041 • 832-5239878 • rovenap@att.net
Rovena Fundão de Freitas
Objective
Dependable Hospitality professional offering seven years of experience in multiple roles, including
restaurant and front desk management. Proficient manager and team leader with strong
communication and organizational abilities. Expertise in improving processes and maximizing
customer satisfaction.
Highlights
- Fluent in Portuguese, French, Spanish, English and beginner Italian.
- Computer skills include Word, Excel, Email, Internet, and PowerPoint.
- Excellent verbal and written communication skills.
- Extremely capable of demonstrating expertise in providing and ensuring high-quality guest
relations.
- Proven ability to assist guests with room booking, changing and cancelling reservations.
- Dedicated and careful-high level of accuracy and attention to detail.
Experience
2012- to present Self Employed Houston, TX
Language Teacher
§ Tutoring Spanish and French.
2014 - 2014 James Avery Craftsman Houston - TX
Seasonal Sales associate
§ Overall store sales focusing onto customer exceptional satisfaction.
§ Processed sales data for customers into POS.
§ Assisted management into a variety of reports.
2010 - 2014 Schlumberger SEED Houston - TX
Translation
§ Translated science articles and labs for the SEED - Schlumberger Educational Excellence
Development.

2. 832-523-9878 • rovenap@att.net
Rovena Fundão de Freitas
2007 -2010 Yazigi Curso de Idiomas São Mateus - Brazil
VIP Tutor
§ English, Spanish and French language teacher.
2007 - 2002 Grupo Salsa Vitória - Brazil
Assistant Manager
§ Performed as an assistant manager in one of the five chain’s restaurant, focusing on outstanding
customer satisfaction.
§ Prepared schedules with eye expected guest levels, budgetary requirements, and staff abilities.
§ Developed and led high performance team of hospitality professionals.
2002 - 2000 Libertel Bellechasse - Groupe Accor Paris - France
Front Desk Assistant Manager
§ Attended to the normal duties of the Front Office Manager in their absence.
§ Performed and supervised all tasks or duties of any employee in the front desk.
§ Developed a thorough knowledge of hotel staff, room locations, room rates, amenities, and
selling strategies.
§ Took reservation requests and monitor*ed room availability.
§ Answered switchboard in accordance with standards of proper telephone etiquette.
§ Ensured all credit cards, cash, and changed fund are balanced throughout each shift.
2000 - 1999 Elysees Regencia - Groupe Best Western Paris - France
Reception / Front Desk
§ Checked guests in and out efficiently and in a friendly manner.
§ Took reservation requests and monitored room availability.
§ Answered switchboard in accordance with standards of proper telephone etiquette.
§ Kept lobby and desk area clean and presentable.
§ Ensured all credit cards, cash, and changed fund are balanced throughout each shift.
1999 - 1997 Novotel Paris La Defense - Groupe ACCOR Paris - France
Reception / Front Desk
§ Greeted, registered, and assigned rooms to guests.
§ Prepared and completed rooms and restaurant bills.
§ Processed guests’ check ins and outs.
§ Kept lobby and desk area clean and presentable.
§ Handled payment through cash, checks and credit cards.

3. 832-523-9878 • rovenap@att.net
Rovena Fundão de Freitas
Education
BTS Tourism-Leisure, Ecole ESCEP a Saint Germain-en-Laye; France 1997
Baccalaureate, Literature; Ecole Consulaire Francaise a Pointe Noire, Congo 1999
References
Brane Poledica 832- 398-9598 branepoledica@yahoo.com
Priscila Trummer 832- 652-9091 priscila_trummer@hotmail.com
Daniella Manriquez 713-416-8002 dzakhour@hotmail.com