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The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)
- 1. The Many Faces of
Operations
Design Ops Summit
Crystal Philcox, November 6, 2017
- 26. What is Operational Excellence?
• Easy to work there
• Easy to do business with you
• Easy to deliver
- 27. What is Operational Excellence?
• Easy to work there
• Easy to do business with you
• Easy to deliver
• Easy to understand your value
- 28. How do you get there?
1. Skill sets
2. Client engagement
3. Success metrics / success stories
4. Methods & tools
5. Financials
6. Learning
7. Internal processes
- 29. How do you get there?
1. Skill sets
2. Client engagement
3. Success metrics / success stories
4. Methods & tools
5. Financials
6. Learning
7. Internal processes
- 30. How do you get there?
1. Skill sets
2. Client engagement
3. Success metrics / success stories
4. Methods & tools
5. Financials
6. Learning
7. Internal processes
- 31. How do you get there?
1. Skill sets
2. Client engagement
3. Success metrics / success stories
4. Methods & tools
5. Financials
6. Learning
7. Internal processes
- 32. How do you get there?
1. Skill sets
2. Client engagement
3. Success metrics / success stories
4. Methods & tools
5. Financials
6. Learning
7. Internal processes
- 33. Get skilled up - find your faces
Assess risks
Create alliances
Communicate
Gather feedback regularly
Pursue operational excellence
- 36. Get skilled up - find your faces
Assess risks
Create alliances
Communicate
Gather feedback regularly
Pursue operational excellence
- 37. Get skilled up - find your faces
Assess risks
Create alliances
Communicate
Gather feedback regularly
Pursue operational excellence
- 38. Get skilled up - find your faces
Assess risks
Create alliances
Communicate
Gather feedback regularly
Pursue operational excellence
- 39. Get skilled up - find your faces
Assess risks
Create alliances
Communicate
Gather feedback regularly
Pursue operational excellence
- 40. Get skilled up - find your faces
Assess risks
Create alliances
Communicate
Gather feedback regularly
Pursue operational excellence
- 41. Get skilled up - find your faces
Assess risks
Create alliances
Communicate
Gather feedback regularly
Pursue operational excellence