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Distributed Design Operations Management (Jilanna Wilson at DesignOps Summit 2019)

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Jilanna Wilson: “Distributed Design Operations Management”
DesignOps Summit 2019 • October 23-24, 2019 • New York, NY, USA
http://www.designopssummit.com

Publicada em: Design
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Distributed Design Operations Management (Jilanna Wilson at DesignOps Summit 2019)

  1. 1. Your team is remote. Now what? Jilanna Wilson Director of Design & Research Operations San Francisco, CA DESIGNOPSSUMMIT2019
  2. 2. PRESENTATION TITLE Straight outta Copenhagen
  3. 3. FOCUS ON RELATIONSHIPS HUMBLIDENT EMPATHY
  4. 4. San Francisco 3,400+ 10 San Francisco Portland Montreal 100+ Copenhagen Dublin Krakow London Montpellier Singapore Melbourne DESIGN TEAM HEADQUARTERS EMPLOYEES GLOBAL OFFICES AMER EMEA APAC
  5. 5. Happy and healthy nomads Best practices for distributed teams
  6. 6. 16% 52% Fully Distributed 1 day per Week Over the past ten years, the number of Americans working remotely has increased by 115 %. Owl Labs, State of Remote Work, May 2019 Today, 45% of US employees work outside of the office. U.S.A. GLOBAL
  7. 7. Disadvantages for remote workers Lack of motivation Isolation & loneliness Technological challenges Ideas don’t matter Lack of trust Missed opportunities
  8. 8. Co-located teams and distributed teams need the same things
  9. 9. COLLABORATION COMMUNITY COMMUNICATION CONTINUAL ONBOARDING
  10. 10. 1.Communication
  11. 11. Communication is critical and needs to happen often and clearly. Teams need regular opportunities to interact with leaders, co-workers and stakeholders. Establish communication etiquette so that time zones are respected and work/life balance is demonstrated for all employees. Prioritize your 1:1’s and do not ever cancel them. 1
  12. 12. Communication is critical and needs to happen often and clearly. Teams need regular opportunities to interact with leaders, co-workers and stakeholders. Establish communication etiquette so that time zones are respected and work/life balance is demonstrated for all employees. Prioritize your 1:1’s and do not ever cancel them. 1
  13. 13. Communication is critical and needs to happen often and clearly. Teams need regular opportunities to interact with leaders, co-workers and stakeholders. Establish communication etiquette so that time zones are respected and work/life balance is demonstrated for all employees. Prioritize your 1:1’s and do not ever cancel them. 1
  14. 14. 2. Community
  15. 15. Demonstrate that you care about building meaningful connections. Don’t let your rigid timelines and meeting agenda get in the way. Look for ways to break the ice and just have some fun. It’s not all about work. Make it a normative practice to give virtual kudos, high fives and shout outs. FInd ways to remind people they are not just working in a silo, but rather they are a part of a larger dynamic organization.
  16. 16. Demonstrate that you care about building meaningful connections. Don’t let your rigid timelines and meeting agenda get in the way. Look for ways to break the ice and just have some fun. It’s not all about work. Make it a normative practice to give virtual kudos, high fives and shout outs. FInd ways to remind people they are not just working in a silo, but rather they are a part of a larger dynamic organization.
  17. 17. Demonstrate that you care about building meaningful connections. Don’t let your rigid timelines and meeting agenda get in the way. Look for ways to break the ice and just have some fun. It’s not all about work. Make it a normative practice to give virtual kudos, high fives and shout outs. FInd ways to remind people they are not just working in a silo, but rather they are a part of a larger dynamic organization.
  18. 18. 3. Collaboration
  19. 19. Copenhagen Melbourne
  20. 20. Collaborative efforts are highly dependent on well-developed relationships. Leverage asynchronous communication and solid digital tools to maintain seamless workflow. Reduce technological constraints so that collaboration can happen without disruption. Design systems help maintain our standard of excellence.
  21. 21. Collaborative efforts are highly dependent on well-developed relationships. Leverage asynchronous communication and solid digital tools to maintain seamless workflow. Reduce technological constraints so that collaboration can happen without disruption. Design systems help maintain our standard of excellence.
  22. 22. Collaborative efforts are highly dependent on well-developed relationships. Leverage asynchronous communication and solid digital tools to maintain seamless workflow. Reduce technological constraints so that collaboration can happen without disruption. Design systems help maintain our standard of excellence.
  23. 23. 4. Continual onboarding
  24. 24. Week 1 Onboarding experience 1:1’s, critiques & team check-ins 1:1’s, critiques & team check-ins 1:1’s, critiques & team check-ins 3 months All-hands meetings 6 months Focused sprints & workshop 1 year Global team offsites
  25. 25. Onboarding is continual, and critical to an employee’s success Remote workers don’t benefit from context clues or water-cooler conversations. Create meaningful connections through mentorship programs or virtual meet-and-greets. As time goes on and the company grows, expectations change so we have to assume that expectations of employees need help clarifying.
  26. 26. Onboarding is continual, and critical to an employee’s success Remote workers don’t benefit from context clues or water-cooler conversations. Create meaningful connections through mentorship programs or virtual meet-and-greets. As time goes on and the company grows, expectations change so we have to assume that expectations of employees need help clarifying.
  27. 27. Onboarding is continual, and critical to an employee’s success Remote workers don’t benefit from context clues or water-cooler conversations. Create meaningful connections through mentorship programs or virtual meet-and-greets. As time goes on and the company grows, expectations change so we have to assume that expectations of employees need help clarifying.
  28. 28. Invest in proper tools Community-strengthening moments Regular 1:1’s Rotate the pain Robust onboarding Check yourself
  29. 29. Focus on Relationships Be humblident Practice Empathy Summary
  30. 30. Thank you

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