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Can’t Rewind: Radio and Retail (Emily Eagle at Enterprise Experience 2019)

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Can’t Rewind: Radio and Retail (Emily Eagle at Enterprise Experience 2019)

  1. 1. Can’t Rewind Telling Stories in Radio & Retail Emily Eagle Enterprise Experience 2019
  2. 2. A story
  3. 3. about telling stories
  4. 4. and about how those stories led to the stories I tell now.
  5. 5. A story about telling stories and about how those stories led to the stories I tell now.
  6. 6. A story about telling stories and about how those stories led to the stories I tell now. public radio
  7. 7. my journey
 to UX A story about telling stories and about how those stories led to the stories I tell now.
  8. 8. enterprise product design A story about telling stories and about how those stories led to the stories I tell now.
  9. 9. story
  10. 10. who
  11. 11. who what
  12. 12. who what when
  13. 13. who what when where
  14. 14. who what when where how
  15. 15. who what when where how why
  16. 16. why
  17. 17. Learning about people overcoming obstacles why
  18. 18. Listening can push us beyond empathy to respect and reflection.
  19. 19. Why do you do the work you do?
  20. 20. Why do you stay?
  21. 21. What about this work connects to what you value?
  22. 22. Excerpt from “Sauti, My Voice” Produced by Emily Eagle for the Salt Center for Documentary Studies, 2008
  23. 23. Listening to stories can inspire us to help others and to face our own challenges.
  24. 24. Through telling stories, we can solve problems and understand ourselves better.
  25. 25. Stories can be a tool for understanding while you’re in the middle of them.  
  26. 26. 29
  27. 27. “Kung-Fu Grannies” Emily Wong, World Vision Report, 2010. Photo credit: Newsner
  28. 28. My job was to help these voices come in loud and clear.
  29. 29. Hone in on the essentials
  30. 30. Hone in on the essentials Learn about people and ideas
  31. 31. Hone in on the essentials Learn about people and ideas Make an impact from behind the scenes
  32. 32. Hone in on the essentials Learn about people and ideas Make an impact from behind the scenes Listen to people overcome obstacles
  33. 33. Hone in on the essentials Learn about people and ideas Make an impact from behind the scenes Listen to people overcome obstacles Magic
  34. 34. What do you do when you lose your dream job?
  35. 35. We can’t rewind.
  36. 36. All obstacles are invitations to grow.
  37. 37. It became easier to feel like I belonged when I heard their stories.
  38. 38. Who has helped you imagine a new way forward?
  39. 39. You could give someone the permission they need to go down a new path.
  40. 40. Honing in on the essentials
  41. 41. Honing in on the essentials Learning about people and ideas
  42. 42. Honing in on the essentials Learning about people and ideas Making an impact from behind the scenes
  43. 43. Honing in on the essentials Learning about people and ideas Making an impact from behind the scenes Listening to people overcome obstacles
  44. 44. Honing in on the essentials Learning about people and ideas Making an impact from behind the scenes Listening to people overcome obstacles x100 in enterprise
  45. 45. Magic
  46. 46. Set the scene
  47. 47. Set the scene Connect the dots
  48. 48. Set the scene Connect the dots Murder your darlings
  49. 49. Setting the scene
  50. 50. Home Playing with siblings, helping brother with homework (some English, some Swahili) Setting the scene
  51. 51. Home Playing with siblings, helping brother with homework (some English, some Swahili) School Class bell, paper shuffling (English) Setting the scene
  52. 52. Home Playing with siblings, helping brother with homework (some English, some Swahili) School Class bell, paper shuffling (English) Friend’s house Laughing, playing music (Kinyarwanda) Setting the scene
  53. 53. Home Playing with siblings, helping brother with homework (some English, some Swahili) School Class bell, paper shuffling (English) Friend’s house Laughing, playing music (Kinyarwanda) Church Singing, praying (French and Swahili) Setting the scene
  54. 54. Setting the context
  55. 55. Shipping & Receiving Setting the context
  56. 56. Shipping & Receiving On the sales floor Setting the context
  57. 57. Shipping & Receiving On the sales floor Consolidation Hub Setting the context
  58. 58. Shipping & Receiving On the sales floor Consolidation Hub Order Pickup Setting the context
  59. 59. Connect the dots
  60. 60. Connect the dots
  61. 61. Murder your darlings
  62. 62. What have you brought with you?
  63. 63. Leslie Brown Nordstrom Product Manager 40 years of service!
  64. 64. In the retelling, we honed in on what needed to be fixed.
  65. 65. When we work out the story together, the way around the obstacle is more likely to become clear.
  66. 66. Enterprise software itself can be an obstacle for users to overcome.
  67. 67. Every workaround is a story of somebody overcoming an obstacle, no matter how small.
  68. 68. Curiosity
  69. 69. DriveCuriosity
  70. 70. Drive EmpathyCuriosity
  71. 71. Drive Empathy RespectCuriosity
  72. 72. Listening to stories can inspire us to help others and to face our own challenges.
  73. 73. We can use stories to connect, to solve problems, and reflect on how we’ve changed.
  74. 74. We have the opportunity to transform an obstacle into a tool for success and empowerment.
  75. 75. What obstacles are you overcoming?
  76. 76. What obstacles are you helping people overcome?
  77. 77. When you’re talking, it’s easier to learn something new. But if you’re shy and you don’t talk to anybody, you’re not going to learn anything.
  78. 78. When you’re talking, it’s easier to learn something new. But if you’re shy and you don’t talk to anybody, you’re not going to learn anything.
  79. 79. Thank you.
  80. 80. Thank you. “Sauti, My Voice” Emily Eagle, Salt Center for Documentary Studies, 2008 https://bit.ly/2XhAkkR Photo credit: Daniella Runyambo. “Kung Fu Grannies” Emily Wong, World Vision Report, 2010 https://bit.ly/30TjeMx Photo credit: Newsner, https://bit.ly/2QyoiRx Interview with Leslie Brown, April 2019.
  81. 81. Thank you. “Sauti, My Voice” Emily Eagle, Salt Center for Documentary Studies, 2008 https://bit.ly/2XhAkkR Photo credit: Daniella Runyambo. “Kung Fu Grannies” Emily Wong, World Vision Report, 2010 https://bit.ly/30TjeMx Photo credit: Newsner, https://bit.ly/2QyoiRx Interview with Leslie Brown, April 2019. Emily Eagle @emilyeagle_eye Enterprise Experience 2019

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