1. Wednesday – June 3, 2015
6 CITYPLACE DR, SUITE 900│ ST. LOUIS, MISSOURI 63141│ 314.983.1200
1520 S. FIFTH ST., SUITE 309 │ ST. CHARLES, MISSOURI 63303 │ 636.255.3000
2220 S. STATE ROUTE 157, STE. 300 │ GLEN CARBON, ILLINOIS 62034 │ 618.654.3100
Ron Steinkamp
314.983.1238
rsteinkamp@bswllc.com
Public Sector Risk Briefing

2. • Introductions
• Challenges in Public Sector Leadership
• What is Emotional Intelligence
• Why is Emotional Intelligence Important
• How to Improve Emotional Intelligence
© 2015 All Rights Reserved Brown Smith Wallace LLC
Public Sector Leadership Discussion

3. • Name
• Organization
• Title
• What do you hope to learn today?
© 2015 All Rights Reserved Brown Smith Wallace LLC
Introductions

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Challenges in Public Sector Leadership
Lets focus on employees:
• 43% don’t feel valued.
• 49% believe there is no opportunity for development.
• 53% do not feel strongly engaged in their job.
• 54% believe work is not properly distributed.
• 60% believe there is not adequate staffing.
• 63% believe there is no opportunity for advancement.
• 71% believe there are communication challenges.
Source: “2014 State and Local Government Employee Engagement” produced by the International Public Management Association for Human Resources

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Challenges in Public Sector Leadership
In order to meet these challenges, we need to
become better leaders through the understanding
and application of a concept called
EMOTIONAL INTELLIGENCE

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What Is Emotional Intelligence
• Ability to:
 Recognize, understand and manage our own emotions.
 Recognize, understand and influence the emotions of
others.
• People Smarts

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What Is Emotional Intelligence
•Empathy
•Organizational awareness
•Service orientation
•Developing others
•Inspirational leadership
•Influence
•Communication
•Change catalyst
•Conflict management
•Building bonds
•Teamwork and collaboration
•Emotional self-control
•Trustworthiness
•Consciousness
•Adaptability
•Optimism
•Initiative
•Emotional self awareness
•Accurate self-assessment
•Self confidence
Self
Awareness
Self
Management
Social
Awareness
Social Skills

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Why Is Emotional Intelligence Important
• Critical factor that sets great leaders apart from
the rest of the pack.
 Direct impact on professional and personal success.
 Strongest predictor of performance.
 90% of top performers have high EI.
 High EI = Higher earnings (29% more per year).

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Why Is Emotional Intelligence Important
More important to leadership success than IQ.

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Why Is Emotional Intelligence Important
• Have you met a highly intelligent
individual who does not
command respect or work well
with the team?
• Have you met a manger who is
not “technically gifted”, but is
respected?

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Why Is Emotional Intelligence Important
HIGH IQ High EI
• Critical
• Condescending
• Inhibited
• Insensitive
• Emotionally bland
• Poised
• Outgoing
• Committed to
people and
causes
• Sympathetic and
caring
• Comfortable with
themselves

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How To Improve Emotional Intelligence
• Self Awareness
 Pay attention to your physical reactions, inner feelings and behavior
during stress.
 Ask for constructive feedback about your actions and behaviors.
 Identify strengths and opportunities for improvement.
 Act decisively.

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How To Improve Emotional Intelligence
• Self Management
 Identify things that trigger you to lose self control and develop a strategy to maintain
self control.
 Build trustworthiness by being true to your beliefs.
 Ensure devotion to deadlines, policies and standards.
 Adapt by making necessary changes when strategies are not working.
 Change thoughts from negative to positive.
 Take initiative to capitalize on opportunities and take actions to prevent problems.

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How To Improve Emotional Intelligence
• Social Awareness
 Pay attention to critical interactions with others to identify moods
and nonverbal cues.
 Understand organizational influences, policies and activities.
 Obtain perspectives of others.
 Improve the level of service you provide to others.

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How To Improve Emotional Intelligence
• Social Skills
 Take time to talk to others about their aspirations.
 Focus on inspirational leadership by spending time with the team to create a vision and
commitment to move forward.
 Engage through communication.
 Be the change catalyst.
 Bring disagreement into the open before it turns into conflict.
 Build bonds with the team to strengthen relationships.
 Be a part of the team and work to collaborate.

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Questions/Answers