With every version the on-premise products offer great new functionality and state of the art technology. After release most IT departments are in doubt: when do we upgrade to this 'latest and greatest' version. Is there budget, when do we plan the downtime and will the end-users 'get it'. Isn't change the only constant factor in life? With cloud offerings you are no longer in control when which function will be released to your end users. In this session Duco Bergsma will explain the pro's and con's of directing the change with on-premises installations versus auto-pilot with cloud deployments from a technical push perspective. Roland Driesen will guide you through the impact of both scenarios on the user acceptance from a psychological pull perspective. Roland and Duco will share their cloud decision matrix to advice when to use cloud or on-premise and how to implement it with maximum user adoption.

1. Session #EngageUG – 30/03/2015 – Ghent
Change to the cloud:
by psychology pull
or technology push

3. Change Management
Technical push
Psychological pull
Cloud Decision

4. Change Management
Technical push
Psychological pull
Cloud Decision

5. 5

6. 6

7. 7
I have a tool!

8. 8
I have a plan!

9. 9
I have a dream ...

10. 3G

11. 11

12. Company
Employee
Thinking versus Feeling
Universal Contrast

13. BYOD
Workplace
Company
Employee
Thinking versus Feeling
Universal Contrast

14. 14
Secure

15. 15
User Friendly

16. Trust
Rules
Company
Employee
Thinking versus Feeling
Universal Contrast

17. 17
Strict Regulations

18. 18
Acceptable Risk

19. Internal External
Inside-Out or Outside-In
Universal Contrast

20. Pay Per Use
Invest Per Year
Inside-Out or Outside-In
Universal Contrast
Internal External

21. Long term investment

22. 22
Direct purchase

23. Adapt
Control
Inside-Out or Outside-In
Universal Contrast
Internal External

24. The man with the plan

25. 25
Go with the flow

26. Company
Employee
Internal External
2 main axes
Universal Contrast

27. Innovation
Positive vibe
Everybody onboard
Trust
Rich functionality
Speed of delivery
Secure
Quality
Company
Employee
Internal External
2 main axes = 4 quadrants
Universal Contrast

28. Chaotic
Change to change
Too slow
Emotional
Vendor Lock-in
Costly
Fort Knox
10
Company
Employee
Internal External
2 main axes = 4 quadrants
Universal Contrast

29. 29

30. Change Management
Technical push
Psychological pull
Cloud Decision

32. 32

33. Considerations On-prem vs. Cloud
• Kind of organization [small, medium, large]
• Existing situation
– Infrastructure, lan, wan
– licenses
– it staff, experienced with
– Level of customization and integration
• Financial, emotional or rational driven
• Who should be in control of changes?

34. Small / start-up organisation
Small / start-up company
• No office building
• No IT-staff
• No data center

35. Medium size organisation
Medium company
• Office building
• Part-time IT guy
• Server “closet”
• Some integration
between apps
?

36. Large organisation
Large company
• Office building(s)
• Fulltime IT staff
• Server room
• Integration
between apps
?

37. Financial
• Get your figures right ! - Domino ≠ Exchange
– Cloud cheaper over approx. 3 years
– On-prem may break even at approx. 3.5 years
– IBM Domino upgrades / migrations are easy (low cost)
– IBM Domino hardware demands are relatively low
– IBM Domino is scalable; add extra storage as you go
– Do not discount your Domino applications
Don’t end up with two environments for years to come
– Buying vs. Renting: You can’t pause cloud payments
Cloud: invest at fixed rate / On-prem your choice
*
* Your mileage may vary

38. Emotional / Rational
• What you’ll save
– Hardware
– Server maintenance
• Left with
– User administration
– Helpdesk
• What you add
– Complexity
– Expensive back-up /
restore
– Dependency of
• Monthly payments
• External party (lock-in)
• Connectivity

39. What are your options?
• Rip & replace everything
– Really feasible?
– What about applications?
• Side by side - Hybrid
– Major part in cloud / on-prem
– Mixed / Homogeneous brand

40. Mixed Hybrid
• Adds complexity
• Double administration
• May double license costs
• Training required
• Different UI’s in same org.
• Integration challenges
?

41. Homogeneous Hybrid
• Single point of administration
• No double license costs
• No training needed
• Familiar UI experience
• Less integration challenges

42. Other cloud providers
• Standardized “One size fits all”
• Provider controls changes
Think: Office ribbon, Windows 8 tiles
• Functions get added / removed
But not to everyone at the same time
• Rebuild existing integrations
“Any customer can have a car
painted any colour that he wants
so long as it is black.”
Henry Ford, 1920

43. • Integrates with your existing on-prem
environment
• Central, familiar administration methods
• Familiar Notes UI / web-interface
• Familiar, secure nsf storage (64GB+ / mailbox)
• Mail-template customizations possible
• Controlled enrolment of new versions
• Secure offline
IBM SmartCloud Notes

44. Change is the only constant
• The outside world is in motion
– Mobile device updates
– Browser updates
– New vulnerabilities (poodle)
• Updates are essential
– Must not hinder productivity by surprise
– Review impact in your environment

45. • E-mail is commodity
• But your organization is unique!
• Cloud: Commodity out of your hands
• IBM SmartCloud Notes Hybrid offers both;
on-prem & cloud

46. Change Management
Technical push
Psychological pull
Cloud Decision

47. 47

48. 48

49. 49

50. 50

51. 51

52. 52
• Communication
• Create personas and
scenarios
• Imagine WII4M / WII4U
• Develop step-by-step
cards
• Plan Small, Medium and
Large trainings
• Distribute step-by-step cards
• Learning platform available
(wiki’s, presentations, step-
by-step)
• Educate service desk
• Educate key users
• 1-on-1 support
• Tiny habits: Continues tips
for changing behaviour

53. Psychology or technology?
3G Implementation

54. 8 types from the 4 quadrants
3G Implementation
©AndrewLothian,Insights,Dundee,Scotland,2006.Allrightsreserved.
INSIGHTS,INSIGHTSDISCOVERYandINSIGHTSWHEELareregisteredTradeMarks.

55. Learning products Preference Personality
Focussed training Preference for practical action Director
Test environment Preference to experiment themself Motivator
Creative workshops Preference for interaction during sessions Inspirator
Open sessions Preference to be attached in the change Helper
Complete syllabus Preference for detailed output Supporter
Computer Based Training Preference for logical systematical approach Coordinator
Extensive documentation Preference for objective information Observator
Testing and certifications Preference to focus and achieve goals Reformer
Tailor made learning
3G Implementation

56. Light users
Power users
Key users / Secretaries
Group 1 50
Group 18 50
… 50
Group 2 50
Group
1 25
Getting Things
Done with IBM
Verse
10
Groups / day Max. participants Groeps / day Max. participants Groups / day Max. participants
Group
2
25
Group
3
25
Agenda-
management
with IBM Notes
10
Group
4
Group
5
Group
6
Small per city Large centralMedium per region
Trainings capacity
3G Implementation

57. 57

58. Change Management
Technical push
Psychological pull
Cloud Decision

59. Start with Why! - Simon Sinek
3G Implementation

60. Why
How
What
Start with Why! - Simon Sinek
3G Implementation

61. Why
How
What
1. Start with Why!
Cloud Decision

62. Fixed
Flexible
On premise Cloud
2. Plot your requirements
Cloud Decision
email
wiki
case
management
projects
chat
blog

63. IBM Connections
Cloud
IBM Connections
IBM VerseIBM Notes
Fixed
Flexible
On premise Cloud
3. Select your tooling
Cloud Decision

64. External users
Adaptable
Evolve people
Community support
Improve ROI
Deeper functionality
Increase security
More stable
64
Fixed
Flexible
On premise Cloud
Cloud unless approach
Cloud Decision
Gain

65. Own flexibilityLet go of people
Vendor contractCompany policy
65
Fixed
Flexible
On premise Cloud
Cloud unless approach
Cloud Decision
Block

66. GainBlock
Functional
commodity
Technical viable
Organisational
policies

67. GainBlock
Functional
commodity
Technical viable
Organisational
policies
GainBlock
Functional
commodity
Technical viable
Organisational
policies
GainBlock
Functional
commodity
Technical viable
Organisational
policies

68. Change Management
Technical push
Psychological pull
Cloud Decision