Deze T-Mobile praktijkcase is gegeven in de leergang e-Adviseur voor de Kamer van Koophandel op 17 februari in Amsterdam. De presentatie geeft inzicht in digitaal contact en innovatie bij T-Mobile en hoe dit ons gedrag en organisatie verandert.
20. Happy employees
We take responsibility and
aim for collective success.
We learn by doing,
experiment, make mistakes
& stimulate customer contact
for all colleagues
Happy Customers
We enable best service = no
service, we collaborate with
our customers, actively listen
and follow up
Happy Shareholder
We grow the share and
value of Digital contacts
ONZE âDIGITALâ MANIER VAN WERKEN
UNLEASHING GREATER HUMAN POTENTIAL
BOTTOM UP
INITIATIVE
LEARNING BY
EXPERIMENT
MAKE & SHARE
MISTAKES
ALL CUSTOMER
CONTACT
TRANSPARANT
IN = OUT