1. Rockey L. Pulley
Currently employed as a systems administrator with 4+ years of hands on IT experience with a management background
seeking full time position. Comes with impeccable references, and a track record of being given increasing amounts of
Hardware: Dell (workstations, SonicWALL, and servers), HP (workstations, thin clients, and servers), Cisco,
Brocade, Simplivity hyper converged. KM Printers
Software: Windows Server 2003/8/12, Active Directory, Exchange 2007, O365, MS Office, Windows OS,
RDS, Brocade FastIron, Cisco IOS, various Linux OS, Syncrify/Delta Copy, ShoreTel Sky systems, Acrobat,
Network: LAN/WAN Routing/Switching, Ethernet, SonicWALL VPN, WAPs, Telephony.
Languages: C++, C#, Java, SQL, Shell Scripting
Other: Facilities management, Incident Response and Disaster Recovery, Information security Policy and procedures,
Project Management, User Training/Support.
DCSE, CompTIA A+ , CompTIA Network+, MCSA 70-411
Complete green field network and systems planning, configuration, user training, and deployment.
Telephony systems migration planning, project management, configuration, user training, and deployment.
Proprietary application development,testing/troubleshooting,andprojectmanagement.
Ensuredprecise andtimely handlingof service requests.
Promoted to Systems Admin where I consistently meet or exceed management and customer expectations.
Developed procedures to reduce breakage,wear,and loss of drilling equipment by proactively mapping and
testing potential drill routes.
2. Systems Administrator 2015-Present
Priority Care Solutions
Technical Support Specialist 2014-2015
Priority Care Solutions
Dell Client Support Technician 2012-2014
Responds to customer technical problems/issues related to hardware,software and networking via e-mail and
Assists customers by diagnosing problems and providing resolutions for technical and service issues.
Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in
issuing service calls/contacts.
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or
Monitors and tracks issues to ensure accurate resolution
Participates with managers to determine focus areas for technical improvements. (E.g. establishes targeted
mentoring programs, consults on incentives related to technical performance)
Excels at tolerance for processes and people
Excels at recognizing internal and external customer's needs and expectations
Learns the full range of technology, products, and services and is able to identify how these products and
services align to customer needs
Explains technical, industry, and market facts to position the organization as a competitive solution
Project Manager/Operating Engineer 2004-2012
Rylie Equipment/Howco Utilities
Promoted After the first year to field foreman, then on to managing projects Two years later.
Managed teams up to 20 members, as well as Contractors for the completion of fiber optic and copper
network installation projects for companies such as AT&T and Sprint.
Communicated daily objectives to team members while remaining flexible and adaptable to changes that
Worked directly with the customer representatives to ensure infrastructure integrity, timetables, and budget
were satisfied completely and on time.
Maintained strict compliance to the budgetary guidelines, quality and safety standards.
Superintendent, Project Management 2001-2004
Coordinated Contractors and Team Members on tenant completion projects for Radio Shack, Supercuts, and
Oversaw the construction project from start to finish.
Troubleshot and resolved technical and contractual difficulties, throughout the construction process,in order
to meet or exceed designated completion dates and customer expectations.
Performed project accounting functions, including managing the budget, tracking team expenses and
minimizing risk in the project.
Coordinated the efforts of all parties involved in the project, which included the customer, Architects,
Consultants, Contractors,Sub-Contractors and Laborers.
3. DeVry University, Tampa, FL
Bachelor of Science in Computer Information Systems Projected Graduation Date: August 2014
Concentration: Information Systems Security Current GPA: 3.3