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Semelhante a Government and Contractors Working Together to Modernize Digital Services
Semelhante a Government and Contractors Working Together to Modernize Digital Services (20)
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Government and Contractors Working Together to Modernize Digital Services
- 1. Government and Contractors Working Together
- 2. Associate Director of Technology, Rock Creek JOHN SERRAO Public Affairs Specialist, Social Security Administration (OIG) ANDREW CANNARSA Senior Project Manager, Rock Creek STEPHANIE SCHREIBMAN Web Developer, Rock Creek LAUREN BYRWA
- 3. It All Started With a MISSION
- 5. Redesign
- 6. Risk & Pressure + Tech & Design + The Unknown…
- 7. The Moment of Truth
- 9. But It All Started With a COMPROMISE
- 10. HELP!
- 11. Let’s Go On a Journey…
- 12. FORMAT Step 1: Problem Step 2: Solution Step 3: Example End: Q&A Session
- 13. QUESTION #1
- 14. Your Agency/Office Asks You to Take Lead on a Website Redesign Projec But You’re Non-Technical. Problem:
- 15. EDUCATE Yourself
- 17. RFI BEFORE RFP!
- 18. Don’t ask for the WORLD
- 19. Seek Help From Other Government Agencies and Contractors in the Open Source Community BEFORE Issuing an RFP. Try an RFI First! Solution:
- 20. Did We Do This? But HOW
- 26. Example: OIG’s Drupal Site
- 27. QUESTION #2
- 28. Your Agency Wants to Explore Integrating Social Media into Your Digita Strategy But Two-Way Communication Channels Are Hard to Justify. Problem:
- 29. SLOWLY Start
- 33. Start with GSA-approved solutions like Facebook, Twitter and YouTube with guidance from http://www.howto.gov. Don’t try and do it all at once. Patience, plant the seed. Solution:
- 34. Did We Do This? HOW
- 35. Example: OIG’s Blog: Beyond the Numbers
- 37. Is SSA Stockpiling Ammo? WHY
- 38. RESPONDSWith Social Media SSA OIG
- 40. Response is Picked Up By MEDIA
- 42. QUESTION #3
- 43. You are Given an OMB Directive to Make Your Website Accessible to Mobil Devices Like Smartphone and Tablets. Problem:
- 44. APPS? Do We Build Costly
- 46. Instead of making costly apps, add another phase onto your Drupal site project and make your content responsive to any size device. Solution:
- 47. Example: OIG Responsive Website
- 48. THE DATA So How Is All This Working?
- 49. New Site is Launched, Late 2011: 35,437 visits/mont h 74,407 Post Phase 3 Responsive, July 2013: visits/mont h Traffic Up ~110% in 18 months
- 50. Mobile Traffic, Late 2011: 3,299 visits/month (9.7%) 17,239 Post Phase 3 Responsive, July 2013: visits/month (23.1%) Mobile Traffic Up ~550% in 18 Months
- 51. THIS WORKSAnd You Can Do It Too!
Notas do Editor
- Stephanie – lead introductions
- STEPH SLIDE – lead introductions
- ANDREW SLIDE:you should start and explain what exactly your agency was trying to accomplish.
- ANDREW SLIDE: talk about first redesign.
- ANDREW: talk about second redesign.
- ANDREW: Talk about pressures faced
- ANDREW SLIDE: When OIG decided they could no longer stay within the SSA umbrella, and they were going off the reservation.
- JOHN SLIDE: Talk about the options out there, drop some terms in here.
- JOHN: < cut to picture of fraud reporting form here >ANDREW SLIDE:you should explain how this was agreed to
- ANDREW: things weren’t working, we needed to go outside the agency.
- TRANSITION SLIDE
- LAUREN SLIDE: Explain format of the rest of the presentation from here on out: problem/solution/OIG example, and how Q&A will work.
- ANDREW SLIDE - Andrew to talk about listening to suggestions from the contractor who’s subject matter expertise is in this field. Andrew to talk about selling this internally on his end.
- JOHN SLIDE:Simply start a conversation, ask people. Open source communities will answer questions.
- JOHN SLIDE:Simply start a conversation, ask people. Open source communities will answer questions. Explore what Drupal can do – modules, etc.
- JOHN SLIDE: Reach out to experts, get their opinions before you solicit services.
- JOHN SLIDE:Simply start a conversation, ask people. Open source communities will answer questions. Explore what Drupal can do – modules, etc.
- JOHN SLIDE– talk about resources in the government + contractor community.
- TRANSITIONARY SLIDE > JOHN TO LAUREN HANDOFF
- LAUREN SLIDE: talk about process
- LAUREN SLIDE: talk about 508 compliance
- LAUREN: talk about launch
- ANDREW: talk about second redesign.
- TRANSITIONARY SLIDE, Lauren still talking here. John: < cut to OIG.SSA.GOV >
- TRANSITIONARY SLIDE
- Andrew – this is your slide. You want to introduce the problem from the government perspective (change as necessary)..
- ANDREW: talk about the build up with social media. Main agency already wanted to go social. Andrew to talk with head people at head office if they were ok with this. Experiential stuff from the IG got people convinced they need social media.
- ANDREW: what you did on TwitterJohn to pull up twitter page
- JOHN: OIG did a great job of ramping up content and then asking for the youtube player on the site.
- JOHN: show YouTube channel, talk about using the media module here
- JOHN: talk about taking it slow a lot.
- TRANSITIONARY SLIDE
- Lauren – talk about building out blog, talk about building out Youtube Channel with Media module.
- ANDREW: Example of blog in use
- ANDREW: Start talking about the ammo story
- ANDREW – how the response was mounted.
- ANDREW SLIDE: How we responded. Disqus commenting.
- TRANSITIONARY SLIDE
- ANDREW SLIDE: How we responded. Disqus commenting.
- TRANSITIONARY SLIDE
- Andrew – this is your slide. You want to introduce the problem from the government perspective (change as necessary)..
- ANDREW: talk about internal decision
- John will talk about the merits of responsive design, economic and otherwise.
- John to talk about the benefits of responsive here. Phased approach, you don’t have to procure all services at once.
- Lauren to talk about making the site responsive. Drupal’s Zen theme, some other stuff.
- TRANSITIONARY SLIDE
- ANDREW – talk up stats
- ANDREW – talk up stats
- Stephanie + John, Andrew and Lauren – closing thoughts here.
- Andrew, John and Lauren introduce themselves.