See the presentation top in-plant and corporate print centers gave at this first-ever in-plant track headliner panel session. Presenters include three IPMA members and were: Jimmy Friend, UNT; Phil Larson, Shepherd OK; Gene Voekler, Parkview Health; and Debbie Gallagher, State of Oregon. These in-plant operations combined employ almost 150 people and 192 million impressions.
3. Panel Voted to Speak
Higher Ed Government Healthcare Insurance
Jimmy Friend, Debbie Gallagher, Gene Voelker, Phil Larson,
University of North Texas State of Oregon Parkview Health Shepherd OK
4. Jimmy Friend
Director of Print and Distribution Solutions, University of North Texas
Stats
40 employees in 3 locations
29,000 square feet of operating space
at main facility
300+ customers from 3 campus and
other state agencies
$5 million annual budget
95% of all print projects are digitally
produced
5. Jimmy Friend
Director of Print and Distribution Solutions, University of North Texas
Equipment & Software
Multiple printers, folders, cutters,
a coater, booklet making &
binding equipment, laminators, a
CD burner, an inserter
Software for Print MIS,
imposition, mailing, & mail
processing
6. Phil Larson
President, Shepherd Consulting OK
Former Director, AFPress and grafaccent at American Fidelity Insurance
Stats
2 million pages/month of on-demand color
2-3 million pages/month of on-demand black
50% of work delivered within the shift
ordered
100-400 orders/day
Orders tracked via bar code
Customized online ordering catalog
Customer system and production system are
the same
7. Phil Larson
President, Shepherd Consulting OK
Former Director, AFPress and grafaccent at American Fidelity Insurance
Equipment & Software
Digital black & white, color &
wide format printers & presses
Digital & variable short run
envelope press & digital MICR
printers
Programmable bindery
equipment
Xerox Free Flow Process
Manager & MakeReady, EFI
Fiery Color, WebCRD, WebCRD
Dynamics, QDirect, MIS Print,
Adobe Creative Suite, EasyPurl,
Zoho CRM
12. Our Results
Double customer base in and out of performing organization
From 120,000 to 34 million custom pages
100% online catalogue and ordering customized by branch
location and integrated into full production
Growth leadership in multi-channel
Financial support
13. Developing Your In-plant
Two additional Graph Expo sessions to help you
develop your in-plant:
This afternoon from 2-3:30 pm Session R24: Building
your company inside another
Tomorrow 10:30 - Noon R33 In-Plant Biz Development
101: „How-To‟ Build Variable & Multi-Channel offerings
14. Gene Voelker
Manager, Supply Chain Business Services, Parkview Health
Stats
13.5 Full-time equivalents
Printing Services 7.1 FTE
Postal 3.4 FTE
Records Retention 3.0 FTE
25+ million impressions per year
1,800+ customers
Over 27,000 jobs annually
Online catalogue of 8,000 print items
99% of work is on-demand, 1% is
inventory
Value added services are approximately
50% of business
15. Gene Voelker
Manager, Supply Chain Business Services, Parkview Health
Services
Services include bindery work,
lamination, inserting, variable data
printing, mailing operations, typesetting
& design, consulting
Equipment & Software
Digital black & white & color printers, a
duplicator, an envelope press
Bindery equipment, including cutters,
drills, folders, shrink wrappers
EFI Digital StoreFront, InDesign,
Illustrator, FusionPro, Fiery Central,
numbering software, Photoshop, Crystal
Reports
16. Debbie Gallagher
Senior Operations Analyst, State of Oregon Department of Administrative
Services Publishing & Distribution
Stats
86 employees - 3 locations
70,000 square feet secured facility
1,500+ customers
$15 million annual budget
7 + million impressions per month
2.3 million mail pieces – $239,000.00
postage saving / per month
12 delivery vehicles - 550 stops daily
17. Debbie Gallagher
Senior Operations Analyst, State of Oregon Department of Administrative
Services Publishing & Distribution Program
Equipment & Software
Digital printers -16, black on white and
color, perfect binder, collator, folders,
cutters, shrink wrappers, booklet makers
Continuous and cut-sheet mail inserters,
piece tracking cameras, mail pre-sorter,
move update/forward on the fly, ink-jet
addresser, meters
Software - On-line print ordering &
tracking, variable data, address
cleansing & updates, graphic design and
editing, pre-flighting, scanning,
imposition, data stream transformation,
output process management, package
tracking
18. Panel Questions
What is your biggest secret to success? What
contributes most to it? Include how you define success.
What was a “light bulb” moment for you that had the
greatest impact on the success of your operation?
What have you tried that did not work and how did you
move forward?
19. Panel Questions
How are demonstrating strategic value to your
organization so closing you is not an option?
What is your biggest issue/challenge?
What is the number one change you plan for next
year?
20. Panel Questions
What do‟s and don‟ts do you see in an ever tightening
budget/reorganizations?
If you could give just one piece of advice to other in-
plants for how they can be successful, what would it
be?
22. Closing
Keep the conversation going- join the Linked in In-
Plant Print Professionals Group
Watch for in-plant leader online and audio sessions
Notas do Editor
This is the headliner session of the in-plant track at Graph Expo 2012. It is a panel-style session of top in-plant printers voted onto the panel by in-plant and corporate print center peers.
In-plants not only chose who they would like to learn the success secrets from, they even submitted questions they wanted the panelists to answer in the session.
These are the successful in-plants and their leaders that in-plants chose to be on the tell-all panel session. Jimmy Friend of UNT, Debbie Gallagher of the State or Oregon, Gene Voelker of Parkview Health, and Phil Larson of Shepherd OK, and formerly with grafaccent and American Fidelity.
Jimmy Friend’s operation has won more awards than any other in-plant. An impressive turn around story, Jimmy is known far and wide in in-plant circles as a humble leader who gets great results. See this article to learn more about the UNT operation and the secrets of their success see: http://bit.ly/JimmyFriend
UNT uses a variety of hardware and software. See the short video highlighting UNT’s operation.
I’m Phil Larson, As Business Development VP of a large insurance in-plant in Oklahoma City, we addressed three adaptations I will mention in a moment that delivered our in-plant impressive results, some of which you see here on this slide.
And while you may have an interest in the technology and equipment we used to achieve these results, the real success story of our in-plant was our ability to make three adaptions that are essential to all in-plants today. You are all here today to learn how and why we have been successful. I would like to use my few minutes to share my philosophy for growth and change with you.
Great results have come from this process and using the tools and technology. Learn more about Phil Larson and the success of operations he has managed here: http://bit.ly/PhilPanel
Attend the Business Plan session this afternoon and the Product Expansion into Multi-Channel tomorrow where I will talk about how to put together your people, products and services, props, projects, and processes to get where you need to go. Thank you!
Gene Voelker has delivered impressive results for this healthcare in-plant operation that he turned around.
Parkview has leveraged it’s people, process and technology and growth has followed. See the short video about the Parkview Health operation and learn more here: http://bit.ly/GV_Panel
Debbie’s operation is the fourth largest government in-plant in the United States.
See the State of Oregon DAS philosophy and success secrets in this video and learn more in this article http://bit.ly/DG_panel
Watch rocsoft.com and the GASC channel for session video to see you the panelists answered these questions.
Watch rocsoft.com and the GASC channel for session video to see you the panelists answered these questions.
Watch rocsoft.com and the GASC channel for session video to see how the panelists answered these questions.
If you would like to learn from these successful in-plants and exchange ideas with other in-plants, visit the Linked in in-plant print professionals group: http://www.linkedin.com/groups/InPlant-Print-Professionals-4547760/about . Request to join today!