Team VIP Training

1. Welcome to
VIP Pet Services

2. Congratulations and welcome to our company. You have just joined the staff of a business dedicated to excellence and quality in pet
services. We are excited to have you on our team! We look forward to a long and mutually beneficial relationship.
The mission of our company is to provide the highest quality of professional pet services available at a competitive rate. We strive to
achieve a service that is unsurpassed in honesty, integrity, caring and reliability.
It is our goal to offer the absolute best in pet care, one visit at a time. This means that every single visit that you are entrusted with is
of singular importance. We need our clients to know that they can leave their pets in our care — worry free!
Our company’s vision is to be the leader in the pet services industry. We want to set the bar that other firms strive to reach. We are
in an industry that has huge potential for growth and we want to pioneer that development. You are a part of that plan, as we need a
staff that is second to none in order to reach this vision.
Our expectation of our staff is that they conduct themselves in a professional manner at all times. We expect them to always live up
to our company standards. We expect our staff to communicate effectively with their clients, their peers, and management. We
expect our staff to be team players and strive to accomplish greatness together.
So, as one pet lover to another, welcome to a very personally rewarding profession! Please know that you can contact the office
staff if you have any questions, problems, suggestions, or concerns. I look forward to getting to know you in the months and years to
come.
Sincerely,
Robin

3. What will you learn today:
➢ Who makes up VIP Pet Services (4)
➢ VIP Mission and Vision (5)
➢ VIP Core Values (6-7)
➢ Policies & Procedures (8)
➢ Leave Behind Notes (9)
➢ Office Hours & Pet Sitting Hours (10)
➢ Service Hour Blocks & Service Types (11-14)
➢ Communication (15-18)
➢ Caring for Our Customers (19)
➢ LeashTime Web App (20-21)
➢ LeashTime Mobile Site (22)
➢ First Aid & Safety (23-26)
➢ Tips from our Veterans (27)
➢ New Clients & Marketing (28-29)
➢ Social Media Sites (30)

4. Who makes up VIP Pet
Services:
Karen -
Lead
Ruth -
Lead
Jamie -
Lead
Niki – Office
Staff
Robin -
Owner
Deja – Office
Staff
Stacy -
HR

5. Our Mission
To provide the highest quality of professional pet services available at a competitive rate.
We strive to be a service that is unsurpassed in honesty, integrity, caring and reliability.
Our Vision
To be the leader in the pet services industry. We want to set the bar and are in an
industry that has huge potential for growth and we want to pioneer that development.

6. Our Core Values
1. Think Like a Pro (Professionalism)
❑Our clients, the human ones, expect the “WOW” factor when we work with them. We count on you to
provide a high-level of customer service at each and every visit. The humans and the pets will recognize
that you go above and beyond, striving not only to meet, but rather to exceed their every expectation. And
just as your mother may remind you, don’t forget to always be mindful of your professional manners and
dress for success!
2. When in Doubt Communicate Out (Communication)
❑VIP pet sitters are always effective, prompt communicators. Clients, fellow sitters, prospective clients, office
staff and, let’s face it, the pets themselves, all expect that you will respond quickly to their inquiries. We
here at VIP strive to build open and honest relationships and we can’t stress enough how important
communication is among our entire team.
3. You’ve Gotta Own It (Accountability)
❑Yes, that’s right, you need to be accountable for your actions! The mere foundation of client/sitter
relationships is built upon trust so we need you to be true to your word and diligently follow through.
4. Spread the VIP Love (Be Involved)
❑You need to have a passion for our industry! That includes: pursuing growth opportunities to advance your
industry knowledge, participating in conference calls, contests, online communities and spreading the VIP
love to local businesses. But most of all, we want you to give back. Volunteer your time and passion at a
shelter or other charitable organization.
5. Put on a Happy Face (Be Positive)
❑Here at VIP we value a “glass is half full” mentality and would love you to convey that positive energy in all
that you do. But above all else you must possess a caring and compassionate spirit towards both animals
and humans. We know that the pets are the easy ones to make happy…it’s the humans (clients in this

7. 6. Show Your Team Spirit (Teamwork)
❑So much of our success here at VIP can be attributed to teamwork. We consider ourselves a big family
and when one of us is in need, there is always someone there to help. No one is in this alone. We ask
you, as part of our VIP family, to always be ready and willing to offer support and guidance to newer
members. Consider yourself a mentor!
7. It’s All About Respect (Respect)
❑Respect is one of those all-encompassing values. Without respect, what do we have? Know that your
VIP coworkers and office staff are here to support you. Value them because they certainly value you!
Respect our clients and their time, busy schedules, homes and quirky requests. Most obviously, respect
our little 4 legged clients as well! We are one big family, the VIP team, clients and their pets.
8. Integrity is the Key to Success (Integrity)
❑Honesty is another key value we insist upon here at VIP. No one likes admitting to mistakes but we all
make them. So be willing to admit them. Learn from them. Grow from them. After all, nobody is perfect.
Take pride in knowing that you are doing a job well done.
9. Laugh and the World Laughs With You (Sense of Humor)
❑There is no greater gift in the pet-sitting world than having a hearty sense of humor. Remember to travel
through life with a light step and a smile on your face as often as possible. Our clients will feel it and
love you all the more for it!
10. We Are Committed to You (Commitment)
❑VIP is unique and one of a kind. We are not comparable to Rover.com or Dogvacay.com. We are a
family of professionals who know and care about each other. If you are just in search of a pit-stop
between career changes we respect that, but we are not the company for you. We, yes we mean you,
too, are all in this for the long haul, the only true way that real relationships can develop.

8. ✓ VIP is an equal opportunity employer and does not discriminate on the basis of age, sex, race, color,
religion, disability or national origin.
✓ VIP is a drug, tobacco and alcohol free workplace.
✓ VIP has a zero tolerance policy for any form of harassment (sexual or otherwise).
✓ VIP and all pet sitters must ensure the privacy and security of our client’s and their homes.
▪ No friends or children are allowed in a client’s home
▪ All doors must be kept closed, locked and keys must be kept in a secure place
▪ Clients homes should be treated with the same respect and consideration that you would treat
your own.
✓ VIP requires all pet sitters to scoop out litter boxes on a daily basis whether it looks like it needs it or
not. Some cats refuse to use a dirty litter box, this is required to avoid urinary tract infections and/or
soiled carpets
✓ VIP requires all pet sitters to leave an upbeat message on your Petsitting Checklist or My Pet
Progress Report after each visit for the client to review upon arriving home
✓ VIP requires all pet sitters to leave a Welcome Home card for the client which will alert them to call
the office to verify their safe return home (you will receive a welcome package via US Mail from VIP
with various supplies)
Policies & Procedures

9. Leave Behind Notes
• Pet Sitting Checklist: Provides an overview of all services performed; used for ALL Pet Sitting visits;
one day and multiple days; must be completed and put out during the 1st day of the visit and then
updated each day.
• My Pet Progress Report: Provides more information than my Pet Sitting Checklist; can be used in
addition.
• Daily Notes: Provides an update for each day; sitter or client preference
• Table-top Tent: Thank you card for using VIP; always sign and date on last visit.
• Note Cards: Use to write a personalized note to your clients (tip, gift, no reason).
• Client Contact Card: Give to client during registration or if client needs your info; be sure to complete
the card with your information.
• Daily Dog Walking Notes: From the Pet and to be used for ongoing dog walking clients; feel free to
write an additional note on the back.

10. Office Hours & Pet Sitting Hours
• Office hours are Monday through Friday 9 AM to 6 PM
• Email, phone, and text messages are monitored during this time.
• All communications coming in outside of these times will not be responded to
until the next business day (unless it’s an emergency and needs immediate
attention)
• All urgent requests need to be called in if it is after office hours.
• Text messages and emails are checked periodically on the weekends to ensure
there are no urgent issues.
• Pet sitting hours are every day 7 AM to 9 PM
• One hour window on either side of appointment allows for flexibility with multiple services
Emergency Number for Clients and Sitters General Phone Numbers for Clients
General Sitter Number
469-215-7387 Austin 512-275-6701 214-550-0701
Dallas 972-416-0861

11. Service Hour Blocks:
We operate on service hour blocks to give you flexibility while still meeting our client’s wants
and needs. Clients may request specific times for the visits and we should accommodate if
possible. Pets needing medicine at a certain time should be top priority. These policies allow
you to handle multiple clients in a particular time frame.
Service Time Blocks are as follows:
• Morning 7am-9am
• Mid-Morning 9am-10:30am
• Midday 11am-2pm
• Late Afternoon 3pm-5:30pm
• Evening 7pm-8:30pm
• After Hours 9pm-11:59pm (client pays an additional late night charge)
• Anytime 8am-8:30pm
• Overnight 9-9:30pm-7-7:30am

12. Service Types
It is our goal to provide a high level of service. Aside from our hourly service, you are not
required to be in a client’s home for a specific time frame. You are expected to take your
time and fulfill all client requests. Your focus should be on the pet’s well-being. Our
client’s home should be kept neat and tidy. This includes walking the dogs, feeding the
animals, cleaning up any messes you or they have made (counter and spoons cleaned),
administering medication (if needed), scooping the litter box daily, mail and paper
pickup, and doing any light watering for indoor/outdoor plants.

13. Types of Services
Registration Visit/Play Date: Pet sitter meets the client and the pets at the home and becomes familiar with the home. They will
pick up keys, go over customized pet care and answer any questions. This is a required visit and includes a one-time fee. We also
do these visits when we switch sitters. You will be paid a flat fee of $8.50 for each of these visits.
Drop-In Service: A quick check-in or potty break. Top off the water, give a treat, open/close doggy doors, quick belly rub, and a
kiss.
Standard Service: Cover the essentials such as food, water, treats, short walk, scoop the litter box, and clean up any messes and
lots of TLC.
Premium Service: Standard Service to include an extra-long walk or play time, extensive clean up, administering meds or
injections, multiple pet care (4-6 pets), bedding washed, litter boxes dumped and refreshed, small animal cages cleaned.
Recurring Weekly Service: Discounted rates for services booked on an ongoing basis. Must be scheduled at least 4x a week,
same day/time.
Hourly Services: Good for elderly, puppy or special needs pet, similar to a baby sitter.
Overnight Services: Pet sitter goes to the client’s home. Hours are from 9-9:30 PM to 7-7:30 AM (10 total hours.) Since you stay
overnight in the client’s home, we have some additional procedures. No one else may visit you while you are at the client’s home
and you may not bring your own pets. During the stay, you will be expected to feed and care for the pets, walk the dog (if
requested) and maintain the home in a clean and responsible manner. As an overnight pet/house sitter, you may begin an
assignment without meeting the pets in advance. Rest assured, someone from our staff has already met and screened the pets and
home environment. We would NEVER send you into an environment where a dog or cat may be aggressive toward you or the
home could be deemed unsafe.

14. Additional Service
TypesPet Camp: Client’s pet will stay in the home of the sitter.
Pet Taxi and Errands: Grooming appointments, a trip to and from the vet, day care, the airport, you name it. Pet sitter transports the
pet(s).
Holiday Visits: Pet sitters are compensated more during holidays.
A holiday charge is assessed for each of the following days:
New Year’s Eve and New Year’s Day
Easter
Memorial Day
Independence Day
Labor Day
Thanksgiving Day and the Day After Thanksgiving
Christmas Eve and Christmas Day
Waste Removal: VIP offers one-time scoops, a puppy program, call ahead service and weekly poop scooping.
Cats Anytime: This service is for clients who have cats that can be done as your schedule permits. You are able to visit the cat(s)
between 8am-8:30pm. We do ask that you remain consistent when you do stop in, but you are able to have a little more flexibility with
times. Many cats refuse to use a dirty litter box. To avoid urinary tract infections and/or soiled carpets, scoop out the litter box daily
whether it looks like it needs it or not.

15. COMMUNICAT
E!
“COMMUNICATION - the human connection - is the key to personal and career success.” ~Paul J. Meyer
You must learn, know, and understand how to :
➢ Communicate with your Team
➢ Communicate with your Clients
➢ Communicate with the Office

16. Communication with your Team
COMMUNICATE on a daily basis with the office and other sitters. This is vital for VIP Pet Services to run
smoothly.
• Sitters will need to help other sitters
• When covering for another sitter, the client should have an updated profile with plenty of notes, however,
you should COMMUNICATE with your co-worker and obtain any additional information on that client, their
pets, and their routines.
• Just as you need the profile to be up to date when you fill in, you are required to do the same for your
clients. All information must be current. Review profiles often. Client’s profiles are your responsibility, it
ensures proper pet care for all pets and supports the office in assisting clients.
• Keys will need to be handed off when helping out a fellow sitter. COMMUNICATE. We cannot stress this
enough. Following proper procedures ensures we always know where keys are and our clients and pets are
taken care of.
• Share tips and advice. We all need help along the way. Having good open communication can only make
us better. Rely on your TEAM. Go to our Team VIP Facebook page, it is a great tool to use to learn and
share.

17. Communication with your Client
COMMUNICATE with the client. It is necessary, required and critical.
• You can COMMUNICATE with clients by phone, text or email.
• The New Client Meeting is the first face to face meeting with a member of the VIP Pet Services Team. You
will be representing the trust and reliability of the company during your first meeting with clients. You will
also be meeting and getting to know our furry clients too. Owners want to make sure they know who is
coming into their home and have the peace of mind that their pets will be taken care of with the same love
and dedication that they give. You only have one chance to make a first impression. MAKE IT GREAT!
• Once that initial meeting is done, its show time. Exceptional service is the only option. Our goal is to
establish a lasting relationship with your clients.
• Expect your clients to text, call, or email you at the last minute to schedule a visit or cancel. Kindly remind
your clients that all bookings and cancellations need to be done through the office. Try to accommodate
after hours last minute bookings. Leave a text message for the office and we will take it from there.
• Communications with the client must always be professional.
• How you COMMUNICATE reflects upon the business.

18. Communication with our Office
COMMUNICATE with the office daily, every other day, multiple times of day, when you need it.
The staff is here for you!
• The office communicates via text message with sitters to book visits and assign new clients.
• Timely responses are required and will ensure you get bookings. If you don’t respond, that client will go to another
sitter.
• Contact the Sitter Help Desk via email at help@vippets.net for non-urgent administrative needs. We receive several
emails a day, be patient and allow time to respond before following up.
• Sitter Help Desk (help@vippets.net) should be used for the following requests/questions:
• Your pay
• Tax questions
• Supply requests
• Scheduling training
• Login instructions
• Other general question.
• We have 4 different telephone lines; all have different uses.
Client Lines: Austin 516-275-6701
Dallas 972-416-0861
• Sitter Lines: 469-215-7387 – texting M-F 9-6. Call only for emergencies and leave a message.
214-550-0701 – M-F 9-6 sitter questions/assistance
• If you have a situation that needs immediate attention- and it is after hours, call the text line (469-215-7387) and leave a
voice message. This will send a text alert out to the manager on call.

19. Caring for our Customers
• Customer care is caring for our furry clients and our human clients too.
• Showing interest, love and concern for their pets is the best way to win clients over.
• Clients love to know and see their pets while they are away! Some clients may want you
to text and/or send pictures (discuss this in your client meetings and add to their profile).
• You will soon receive “Leave Behind Notes”, these are non-negotiable, part of our contract, and our
clients love and appreciate to be kept informed after every visit.
• Failure to leave a note:
• May cause the client to wonder if we were even there
• Results in not being able to guarantee the services were provided which can lead to the client not being
billed and you not getting paid.
• We want to “WOW” our clients. It's those little extras that can make a lasting impression.
• You should accommodate any reasonable requests, i.e. bringing in the mail, watering the plants.
• Constant client requests that require more time than usual can warrant a change in the service type. Let the
office know!
• Not providing the services you’ve been contracted to provide is one of the quickest ways to ruin your reputation
and VIP’s.
• And what about our furry clients?
Our founder says it best, "We have a passion for pets that embraces all the little ways that makes yours
different. Funny. Affirming. Quirky. Loving. Playful. From the moment we are introduced, we offer
personalized attention with impeccable follow up. You can be rest assured that while you are away, your
pet is in good hands.”

20. LeashTime
LeashTime is a program we use to manage clients, services and sitter schedules.
Log into Leashtime.com: Username: personal email address; Password: must create at first login
The program provides the following services:
• For our clients:
• Clients have their own profile and have the ability to request services, edit or change
information and contact the office.
• Please view the following to see what our clients see:
• http://prezi.com/3x6y3pq4h_bs/?utm_campaign=share&utm_medium=copy
• For you (7 drop down functions):
• Home
• Your schedule (view visits, mark visits complete)
• Your pay (current pay, pay history)
• Payroll is done bi-weekly
• Pay Periods are the 1st thru 15th = Paid on the 22nd; 16th thru end of the month = Paid on the 7th
• Your clients (client contact info, service, pet’s names) CLIENTS SEE THIS
INFORMATION!
• Admin (send emails, change password, schedule time off, mobile sitter app & sitter guide)
• Key log (logging keys is mandatory)

21. Key Points in LeashTime
➢Your Availability
➢ Availability must be current in LeashTime at all times. Please notify us of any changes. All time off MUST be recorded in LeashTime.
➢Scheduling Time Off
➢ Time off should be scheduled as soon as you know you need it. This is critical. Failing to schedule time off wastes office time and
affects our service to our clients. Done timely, other sitters will be able to cover your visits.
➢ Watch the following presentation: http://prezi.com/pzhhyvojsg5d/?utm_campaign=share&utm_medium=copy
➢Check Your Schedule Daily (adjust the format for your preferred viewing)
➢Visit Arrival Time and Completion
➢ Each visit must show your arrival and be marked complete within 2 hours of completion. The mobile app is the easiest method to
complete this.
➢ Failure to do this affects client billing, payment to you and the assurance that the visit was ever done
➢Read/Update Client Profile
➢ All client and pet information should be displayed. Add additional information, photos, etc. to assist yourself
and other sitters. It your responsibility to manage your client profiles.
➢Maps
➢ Client addresses will be listed
➢ You can “Set up route” to route your entire day of visits
➢Keys
➢ We request 2 sets of keys from our clients; 1 key for you and 1 key for the office (Team Lead holds this key); Some clients may prefer
to leave the key under the mat or provide an alarm code
➢ If the client does not provide 2 sets of keys, make a copy, test it on your next visit and email the receipt of the expense to
help@vippets.net and you will be reimbursed
➢ All keys must be logged into LeashTime at the time of receipt; the photo displayed identifies the proper way to tag and label the keys
(pet name and client initials)
➢ When transferring keys to another sitter, you must record this transfer in LeashTime by doing a “key transfer” from yourself to the new
sitter
➢ If another sitter was covering your visits while away, you must obtain the client keys back immediately upon your return

22. LeashTime Mobile Site
Watch the following presentation:
http://prezi.com/khnbc1w9rr-b/?utm_campaign=share&utm_medium=copy
• To download the app:
• Go to the internet from your mobile device and go to LeashTime.com
• The home screen looks the same as the web version, type in your Username and Password. This automatically converts to the mobile
version.
• The banner features LeashTime Larry and today’s calendar date (both clickable to return to the home page for the
current day), and an options drop down. Your options are:
• Hide Completed Visits/Show All Visits (home page only)
• Past Visits
• My Clients
• My Key Ring
• My Password
• My Pay
• Show Visit Count (home page only)
• Switch to Web App
• Find a Vet
• Logout
• Below the banner is a list of today’s visits. You can click the arrow buttons to go to a future or previous day’s visits.
Each visit line shows:
• Time Window - click to open the visit view, showing details for this particular visit
• Client Name/Pets – click to view the visit sheet, which will show details of the day’s visits for the client and the entire client profile.
• Key ID – red indicates that the sitter does not have the key or has not entered one yet
• Mark Complete – opens a dialog where you can enter a note and mark the visit complete. This can record sitter arrival time and GPS

23. First Aid
Pet First Aid by American Red Cross App is a great resource. Please download
this App, it costs $.99. Send your receipt to help@vippets.net, you will be
reimbursed.
• Features include:
• Information for dogs and cats is separated into two sections
• Both have an alphabetized table of contents to quickly and easily find the information
needed
• Each topic contains subsections, details, and easy-to-follow instructions
• Video demonstrations
• Variety of categories such as Toxic Substances, Traveling with Pets, Giving Medication,
Pet-friendly Hotels, Emergencies, etc.
• You can add your pets information to have readily on-hand
• Vet locator to find the closest emergency hospital, but also lists options for different vets in
the area

24. Dogs Body Language Methods:
• Ears
• Mouth
• Tail
• Postures
Signs of Fear and Anxiety in Dogs
• Licking lips when no food is nearby
• Panting when not hot or thirsty
• Brows furrowed, ears to the side
• Moving in slow motion walking slow on floor
• Acting sleepy or yawning when they shouldn’t be tired
• Hyper vigilant looking in many directions
• Suddenly won’t eat but was hungry earlier
• Moving away
• Pacing
Dog Aggression:
Dogs are still animals and animals are not rational thinkers. Dog’s
instincts can often override any training or conditioning. Dogs are
predators and are hard wired for certain attributes. All animals
have instinctive behaviors and responses that are embedded in
their DNA. Not all dogs are bad, and for the most part, they are
just being dogs. They can’t use hands to push someone away, or
grab something back, or vigorously shake their finger as a
warning when they are upset, they do, however, have mouths
that nip, snap, and bite.
• Most frequent reasons dogs bite are:
• Possessiveness
• Fear
• Dominance
• Neutering and maternal instincts
• Breed
• Illness/Pain
Safety
Body language is the primary communication method for dogs. While humans greet each other head on; dogs
generally approach from the side.

26. Cats Aggression:
Cats might act out of fear, as in being backed into a corner. They also might be trying to intimidate
another animal. Cats can suffer from anxiety or tension. Cats may even lash out when pet so be
aware of body language.
If you are injured by an animal, notify the office first. We will be able to assess the situation and figure out the
next best step.

27. Tips from our Veteran Sitters
• Always keep the client’s keys on you, this will prevent losing them, misplacing
them, or the animal getting to them. Some client’s doors automatically lock and
you may end up stranded outside.
• Always lock the door behind you and never answer if someone approaches.
• No matter what the client says, a dog leash must always be used before you
open the door unless the client has a fenced yard and you are not leaving the
yard.
• Always check all gates are closed before you let an animal out without a leash.
• Remember that dogs may behave differently with you than they may with their owner.
• Once you are outside, leash on, key with you, make sure the door is locked, even if it is just a short walk
around the block.
• Always have your phone with you.
• Keep in mind that you may encounter other animals and people along the way. Think ahead. Try to avoid
encounters by crossing the street. You never know how the dog will react.
• You should also keep an eye on your surroundings. Be vigilant of events going on around you and your
pets. If you feel uncomfortable at any time, please notify the office immediately so we can help you
decide what to do.
• If an animal is injured in your care, evaluate the pet’s condition and if life threatening, call 911. Call the

28. New Clients How We Acquire New Clients:
http://prezi.com/xexumccu9y-n/?utm_campaign=share&utm_medium=copy
How to Conduct a New Client Meeting:
➢ Always arrive on time. If you are early, wait in your car. Do not arrive late. You should plan ahead to avoid heavy traffic, construction, poor weather,
etc.
➢ Turn off your cell phone. You have 30 minutes with this new client, and your focus needs to be on them.
➢ Look professional. If necessary, bring a change of clothing.
➢ Bring a notepad or clipboard, writing utensil and take notes. The New Client Meeting Checklist will be provided (can also be found on our Team
Facebook page)
➢ The New Client Meeting is approximately 30 minutes. Your checklist will help guide the meeting and help you capture the important information.
➢ All information obtained in the New Client Meeting must be entered in LeashTime within 2 hours of your client meeting to ensure all information is
accurate and nothing important is forgotten.
➢Here are the basic questions to make sure you always ask when conducting the meeting:
➢ Food – what kind, where is it, how much, how often
➢ Treats – what kind, where are they, how much, how often
➢ Water
➢ Meds – what kind, when to be administered
➢ Walk and Leash Location
➢ Favorite Hiding Places
➢ Litter Box
➢ Security System (test while owner is there)
➢ Lights
➢ Keys (test while owner is there)
➢ Preferred Times – pets with medications often need them at specific times
➢ Confirm Visits – aside from the Leave Behind Notes, would they like a text

29. Marketing
We do market on your behalf on CraigsList and also on numerous pet related web sites.
There are a couple of ways you can help yourself out as well:
✓Promote your VIP page on social media (Facebook, Twitter, Pinterest, YouTube etc.).
✓We will put your profile on our web site. You may use the URL for your page to share
with friends and families. Make sure you let everyone know that they should mention
your name if they decide to use us. You may be in line for a bonus!
✓Visit pet establishments to drop off coupons and business cards (pet stores, vet offices,
groomers, pet resorts etc.).
✓Spread the VIP word throughout your community to friends, family, and co-workers
using your business cards. You can hand them out anywhere there are pets and
people.
✓Volunteer at rescue shelters or pet organizations.
✓Providing exceptional service = positive feedback. This will be posted to your profile
and positive reviews on web sites such as Angie’s List, Yelp or Google will earn you a
bonus as well.
✓You can also earn $$ for pictures and videos of your furry friends. You get $$ if we use
them on the VIP web site, our FaceBook, Pinterest and other social media platforms

30. Social Media
Facebook: https://www.facebook.com/groups/vippets
Twitter: https://twitter.com/VIPpets
Pinterest:
http://www.pinterest.com/vippets/
Instagram :
http://instagram.com/vippetslove/

31. Additional Attachments:
❑New Client Meeting Checklist
❑The Survival Bag
❑The Yellow Dog Project
❑ Adding & Transferring Keys
Any additional questions regarding this Training, please contact Stacy at
530.941.0545, hr@vippets.net
Thank you and WELCOME TO VIP!