Why do some IT leaders seem prone to disaster, where others learn to control their destiny? The success of any leader is largely determined by the success of their projects and initiatives. Business Service Reliability is a mechanism that IT leaders can use to improve the outcomes of their projects and initiatives. This presentation outlines a form of Predictive Reliability - how an IT leader can track and manage the "risk margin" in their operational and transitional services. Predictive Reliability is a concept based on data mining from systems monitoring, and correlation with capacity data to provide the idea of "headroom". Service headroom is unused capacity - kept spare for availability or reliability reasons. Balancing the cost of this "risk margin" against Business Service Reliability? That's where this Predictive Reliability function comes in..

1. Disastrous Decision Making in IT
They Didn’t See It Coming

2. Steering Into Disaster
Lack of understanding
about current
conditions
No idea of weather
forecast
No idea of what the
ship can handle
Insufficient forward
planning
The signs of poor Captaincy

3. Where do IT Leaders Go Wrong?
What demands are
being made on my
service?
What demands can I
expect?
What headroom do I
have across my service
infrastructure?
How should I best
respond to difficult
situations?
Four unanswered questions in IT

4. Predictive Reliability
Business Service Headroom
Management

5. Avoiding Disaster
Track Usage Patterns
Forecast Change
Monitor Service Headroom
Plan ahead
Applying intelligence and insight

6. Essential Techniques for
Predictive Reliability
Plan ahead for
service upgrade
Plan ahead for
surging demand
Governance in
capacity provisioning
Plan ahead for
infrastructure
upgrades
Continually align
resources with
demand
Compute service
headroom
Monitor Service
Demand
Monitoring
Infrastructure
Performance

7. Predictive Reliability
Getting It Right Feels Good