1. Robert L. Swoboda
Quality Assurance Specialist
Cell: 480.234.7548, Email: firstname.lastname@example.org, Linked In http://www.linkedin.com/pub/rob-swoboda/2/78/a9a
I have a passion for quality in all things, a love of effective processes/practices and continuous
improvement of myself, my team and processes/practices we use.
To build or work with a dedicated and knowledgeable team on dynamic Software Development projects.
To create and lead QA teams that achieves maximum product quality at minimum cost in time, cash,resources and effort.
To enhance my depth of knowledge and skill in the areas of Software Quality Assurance,Product Quality Management and
Directing 55 resources in locations across 6 departments (Intel)
Directed the development, implementation, and maintenance of mid to large size organizations QA and QC Program (34 direct
reports with all associated management task),
StarEast Testing Conference speaker 2010 for the “Keys to a Successful Beta Testing Program”.
Over 15 years of software Quality Management and Quality Assurance success in the Medical claims/billing, Energy sector,
Education, Insurance,and Financial/Banking (credit card online payment systems), and governmentally regulated industries.
Developed and implemented Acceptance and Beta Testing methodology, strategy,documentation, and artifacts for K-12
education systems product lines resulting in a repeatable, dependable and flexible quality processes forVP of Product Support
Services, the Director of Engineering Technology and the Director of Quality Assurance.Also research and present test tool a nd
methodologies to the VP and Director level stakeholders.
Devised, implemented, and delivered to VP and Director of department new strategic processes and changes to the business
model to enhance speed,reliability and supportability of client on boarding, support and test effort management.
Directed or participated software design, reviews and test strategy sessions forall phases of the project life-cycle, test planning,
and post-implementation support.
Reporting to Director of department on Key Performance Indicators (KPI’s) for all projects and resources,team and project status
reports, and managed department website, DB test and production servers.
Creation of the Systems Integration Testing team and Systems Integration Testing methodology including
planning/estimating/scheduling of all Systems Integration Testing QA activities for department reporting to the Director of Online
Payment Systems OPS.
Quality Center (QC) 9.0 to HP ALM QC-11, HP-QTP, Test Director, and Performance Center/Loadrunner CBT’s. QC 10.1 CBT.
Experienced Quality Management Engineer with experience /expertise in:
o Test Coordinationand Systems Development LifeCycle (SDLC).
o Quality Best Practices andtestingmethodologies.
o Product andProject Management,workingclosely/collaborativelywith cross-functional teams.
o Provide resource analysis andplanningforthe test efforts
o Client Management andRisk Assessment. Abilitytoeffectively communicate with all levels of employees/stakeholders.
o Systems andNetwork Administration.
o Defect Management procedures andtools.
o Webapplicationsoftware.security testing
o Agile development.
o Test Automation/VB Scripting /C#, Selenium WebDriver,code reviews
o eCommerce Web/Mobile testing, Search Engine Optimization (Seo)
o Use of Google Analytics for Usage Metrics foreCommerce applications
Unix/Mainframe and Windows/Client Server reporting applications.
Migration and testing of proprietary/legacy systems and applications.
Pearson “Gate keeper of product quality”.
Managed teams of up to 34 Direct Reports (Participate in all aspects offunctional, regression,user acceptance and load testing,
QA, UAT, and Beta Testers).
Experience in black box test cases designing,in context-based, exploratory, scenario testing,web services testing,GUI testing,
backend testing,understands data mapping, ETL and write complex SQL/Procs
Exceptional decision-making/analytical ability.
Excellent written/interpersonal communication and organizational skills.
Issue identification and problem solving skills.
Extensive leadership and management and negotiation experience. Myers-Briggs Type Indicator ENTJ.
Strong leadership/teamwork facilitation and customer service skills.
Excellent communication with all levels of management (clients, development, and business personnel).
Application of these skills has resulted in a reduction of product delivery time by 50% to 66% with a corresponding reduction in
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Quality Management Quality Effort Coordination
QA methodology, process and leadership.
QA metrics creation and management.
Risk Assessment and Management.
Government industry Regulations.
Systems & Issue Documentation.
SDLC best practices and principles.
Continuously testing life cycle improvement.
Team Foundation Server (TFS)
Experience working on an Agile/Scrum teams
Search Engine Optimization (Seo)
Ensure team performance by coaching, training,
mentoring team members and leading/participating in
Reporting and Communication of testing progress to
all levels of management.
Coordination of Quality Goals with Development and
Product management teams to ensure project
In depth problem solving.
Current Passport-IndiaVisa (2010-2020)
Test Tools Development Tools
Experience with QA & Automation test tools:
Quality Center 9.2 to HP ALM QC-11
Quick Test Pro-10, Loadrunner (vugenlauncher.exe),
SilkTest and Silk Performer,
Clear Quest, Clear Case, Sang-It, Selenium, Jira.
ETL data warehouse, extract, transform and load
(ETL) software (Informatica)
Experience with programming languages: C++, Java/
Experience with Databases: SQL Server 6.5 – 2003, Query
Analyzer, EnterpriseManager, Informix DB 7.4, Informix
ISQL, SQL Plus, Oracle 9i-10g, Toad 7.2-8.2, Postgres
XMLSpy, SOAP UI, Git Hub
Education/ Certifications Professional Training
Arizona State University, BA candidate (24 credits
remaining) 2001 to 2005
University of Advancing Computer Technology, Degree in
Software Engineering 1999
Borough of Manhattan Community College, Associate
Degree in Fine Arts - Graduated with Honors Magna Cum
Laude 4.0 GPA 1992
ASTQB/ISTQB Certified Tester, Advanced Level Test
Manager CERT#: 07-CTALTM-00030-USA
ASTQB/ISTQB Certified Tester Foundation Level
Capability Maturity Model(CMM level 3)
ISO 9000-3, BSEE BSCE BSCS
HP-QTP, Test Director, Quality Center and Performance
Center Loadrunner CBT’s
SOAP UI (API &REST)
QMO QA Process Manager (Consultant)
Employer: American Airlines QMO August 2016 to Present
Providing leadership and expertise on complex test concepts relating to Agile and DevOps as well as traditional testing
methodologies to the QA community in a large scale organization. Creating process artifacts, training classes and coaching
programs for the QA community and organization including: Planning, driving, managing, and coordinating testing activities
through all phases ofthe software development lifecycle. Personal interaction/mentoring with/of leading QA, Dev and Businesses
across the organization.
Created and maintains quality assurance standards and processes
Created common business specific quality measurement frameworks that tracks improvement against predefined metrics
Planed and deployed software testing and project management processes based on the current methodologies of the company
Creates quality assurance related activities at both the program and project level
Assesses riskto quality based upon results of verification and validation
Coordinates activities across multiple teams, including but not limited to development and project management
Focused on guiding and education the QA community on Agile and DevOps concepts such as TDR,TDD, CI Co ntinuous
Delivery and Deployment, SOAP UI (API &REST) for automated testing of web services, HP ALM, Rally
SIT Manager (Consultant)
Employer: CoreALM(client-InEight) April 2016 to August 2016
Initially responsible for coordinating the System Integration Test effort for the company’s flagship Construction Management
software. Transitioned to hands on lead of the functional test team for the reporting application and secondary support for t he
Control test team
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Testing was performed in an Agile BDD/Gherkin development environment.
Involved in Agile SDLC specifics to Backlog Grooming, Sprint Planning with regards to User Stories details daily Stand
Up’s and retrospectives.
Create, maintain and execute Task, test cases and defects in TFS/MTM.
Backend QA Testing – MS SQL Server via SQL.
Mentor and lead otherQA resources and project team members
QA Anchor (Consultant)
Employer: Eteam (client-AAA) September 2015 to March 2016
As QA AnchorI helped in developing an Extreme programming, Java-Test Driven Development Agile DevOps environment.
As QA AnchorI mentored pairs of Developers (24) in Unit Testing (Junit & React) and functionally testing of their code
before deployment. Introduced Defect Management and Defect procedures, Testing approaches & techniques.As QA Anchor
I helped to create Digital Way Testing methodology utilizing Test Driven Development (TDD) Behavior-Driven
Development (BDD) testing in conjunction with a Context Driven approach with the primary Test Method/ Techniques being
Exploratory Paired Testing in Session-Based Test Management framework. I was responsible for creating the QA Anchor
engagement process as well as the Exploratory Test Charted and Exploratory testing techniques for the Digital Way.
As QA anchorI performed hands on Exploratory testing of Mobile & Web Apps.I was Responsible for leading the team in
the Functional, UX, Non-Functional, testing efforts. Utilize CrossBrowserTesting platform(Tool) for testing the following
configurations: Nexus 4-9 4.2-5.0, Galaxy S3-S6 4.1-5.0, Galaxy Tab S 4.4, Galaxy Tab 2 4.1, Galaxy Note 3 4.4, iPad Air 2
8.1, iPad Mini 7.0, iPad 1-4 4.1-6.0, iPhone 3GS-6 Plus 4.1-8.3, Win Phone 8.1, Android 2.2-4.0.
Other tools used include:
GitHub,Android Studio, Genymotion 2.4.5, GitHub, Ellipse, Selenium, InteliJ IDEA 15.0.2 , SOAP UI 5.2.1.
Participated in helping to incorporated existing Selenium scripts into the new test process and creating new Selenium scripts
as needed and Junit for helping developers with Unit testing.Using SOAPUI API and REST for testing web services.
Sr. Quality Assurance Analyst
Employer: Pulte Group June 2013 to July 2015
Achievements: Migration of CRM systemfrom Siebel to MS Dynamic CRM, Introduced formalized build and deployment
process to the QA environment for CRM Dynamics resulting in approximately 75% reduction of deployment failures and
regression issues.These practices & process were also applied to the staging and production deployments with corresponding
results.The number and severity of defects found also was substantially reduced. Help CRM team develop a hybrid agile
methodology which increases productivity approximately 200%. Responsible for developing and executes test plans to
identify software issues and their causes.Working closely with developers, product/project managers and project
stakeholders to define, prioritize and communicate testing requirements
Achievements: eCommerce Application suite
Tested and report test results and QA status for all formal Quality Assurance Testing efforts such as
(Regression/Functional/Automation) for Business Web Solutions Application (Internal and customer facing) with focus on
WEB/OUTLOOK/MOBILE clients. I worked with all members of the project team to ensure project time tables were met.
Created and implemented QA processes for:
Introduce and implemented Defect Management/ Methodology,Naming Conventions, Triage, and Defect workflow, initiated
Test coordination and Test script Peer review resulting in approximately 50% reduction in script creation time.
Story team test case review resulting in approximately 50% reduction in rework.
Introduced Test script naming conventions which provided consistency across all test case creation.
Created CRM Testerbest practices and procedures Document to guide all testers (QA, SA, Dev, Other) in a common
standard for story kickoff entry into and exit (COA) out of test.
Manual and Automated testing of complex software integrations in both CRM and CMS environment including Third Party
and Customapplication (.NET and Java application platforms).
Install, Uninstall and Troubleshoot of Windows Azure for Cloud Services
Development and Troubleshooting Agile and QA process
Deployments and Troubleshooting all Application Sites
Involved in Agile SDLC specifics to Backlog Grooming and Sprint Planning with regards to User Stories details.
Create, maintain and execute test plans and test cases(MTM)
Microsoft Visual Studio 2010 –13, TFS, MTM, Coded UI code reviews.
Deployment of QA Process and artifacts
Mentor and lead otherQA resources and project team members
Lead and maintaining automated testing framework for use in User Stories specifics and Product/Integration Testing.
Guided project teams in the progression form manual testing to automate testing with an N +1 sprint automation approach.
Director creation of CRM automation regression framework and all automation scripts created and reviewed for all
functionalities except leads testing.
o Directed the automation approach to be “smart” and clean up all data created during automation script runs. Directed
the script creation of security testing and web service testing.
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o Additional to the main automation scripts I instructed the automation team to create an automated smoke test that
was bases on the manually CRM smoke test I had created.
QA Leadership – Introduce and support Quality Assurance Process Improvements, Standards
QA Leadership – BRAID (Blocks, Risk, Action, Issues and Decision’s)
QA Testing - ODS Data Via SQL
Worked with Search Engine Optimization (Seo) , Google Analytics, usage Metrics for eCommerce applications
Client: Wells Fargo October 2012 to June 2013
Senior Quality Assurance (Consultant)
Responsible for all formal Quality Assurance Testing (Regression/Functional/Automation/Security/userlevel testing) for
Business Web Solutions Application Suite (72 Apps across TECH & OPS, INFO SVCS, CORP TECH DATA, CORP SERV
TECH departments) with focus on TREx and Workers Compensation. I worked with all members of the project team to ensure
project time tables were met. I worked with clients and project teams to establish to resolve questions during the testing process.
Coordinator for all testing activities on specific projects. Analyzed, tested,and certified application functionality and
enhancements,Review of business requirements and functional specification documents.
Modified and enhanced Defect Management, Naming Conventions, Triage practices, and Defect workflow, Logged, tracked,
and verified resolution of software specification and defects (Share Point, Excel and Quality Center HP ALM QC-11 QTP
11- VB Scripting, code reviews)
Provided technical assistance in identifying, evaluating, and resolving complex testing issues.
Facilitated the development of new concepts,techniques,and standards.Created Test template documentation and processes
including team and project reporting metric and project status reports,training and procedural documentation for the
department and configuration and management of these items on the departmental Share Point site
Created Projects in HP ALM QC-11. Utilizing Management, Dashboard, Requirements, Testing and Defects. Modules tying
Requirements through Releases, Test Cycles, Test Plan and test Lab test set.
Client: Dignity Health February 2012 to July 2012
Manager Quality Center (HP ALM-QC 11) (Consultant)
As the Quality Center ALM 11 Managerof Administration, Tools &Training my task was the creation of a Quality Center (QC)
Center of Excellence (CoE) for the entire IT department (1200 resources). This entailed the creation of all processes and
procedures to provide the most effectively use this product and to maximize ROI. Presentation to VP level stakeholder. Resource
management entailed the creation of a team of 5 QC experts to train and support the entire organization in the Custom QC
Framework designed for the organizations’ unique industry needs.
All QC Tool administration for all medical claims applications.
Support requests for setup ofnew projects in QC, Supports set-up and maintenance of users/permissions for projects,
Supports closing project in QC.
QC Tool Training methodology
Created and educated the organization in QC CoE level Defect Methodology, Management,Triage, Naming Conventions and
Deliver training program to all members of the organization that require QC 11 access .
QC Tool support process support strategy.
Support Tools changes go request,Define SLA's and Response procedures,and metrics.
Client: Wells Fargo November 2010 to December 2011
Senior Quality Assurance (Consultant)
Lead the Quality Assurance Testing for a team of 20. Implemented enterprise wide request fulfillment application (F4RM),
Messaging Compliance Archive and Supervision Application Validation, Testing of the mobile apps and internal messaging
hardware and software used by the organization. Implemented new departmental reporting metrics and processes using MS Share
Point. Sizing of test efforts resource assignment and course correction of test efforts as needed.
Participated in the migration from QC 9.2 to HP ALM QC-11 and script code reviews
Lead in the creation, preparation and execution of QA reviews, the development and execution of test plans/scripts
Worked with clients and project teams to establish and maintain a consistent test methodology
Coordinator for all testing activities on multiple projects.
Tested software for adherence to business requirements and functional and security specifications.
Planed & directed quality assurance schedules,and monitored projects in comparison to cost/time projections.
Logged, tracked, and verified resolution of software specification and provided technical assistance in identifying and
resolving highly complex test,resource and project issues.
Documents all phases ofQA process.Directed and serves as a mentor to less experienced staff
Researches new products and industry methodologies created and managed VM test Lab.
Eldorado Computing Inc. May 2010 to July 2010
Director of Quality Assurance
Director of Quality, responsible for all Quality Assurance and Quality Control functions ensuring appropriate quality standards
were met prior to the shipment of the company’s medical claims products.Ensured all operations were in compliance with
guidelines, including third party vendors and partners.Participate in providing strategic direction and overall management o f the
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Direct the development, implementation, and maintenance of QA and QC Program (34 direct reports in all).
Directed and coordinated the Quality efforts of Offshore QA Resources, Performance &Automation team, UAT team and the
Technical Writing teams
Provided technical expertise and recommendations to the COO, Executive team, on day-to-day product quality and process
Provided oversight to development to assure that the company used sound product development and design practices with an
emphasis on Quality by Design.
Reviewed all issues involving quality problems conducted by QA staff.
Provided support as needed to supervisors to ensure appropriate corrective actions are taken in a timely manner.
Provided guidance,Training and mentoring to all team and direct reports.
Coordinated offshore test team efforts to provide more efficient integrated test process in relationship to the onshore team.
Client: Systrends USA November 2009 to March 2010
QA Manager (Consultant)
Responsible for creation, improvement and management of the projects Test Process and validation of ASP.NET / SQL
Server , Web Application for Energy Sector Software. Introduction of Selenium IDE for automation of regression test.
Assure application functionality adheres to strict Federal Government Regulations (FERC). Reporting to Product VP of
development and the company owners on daily quality status ofproducts development.
Lead all QA test efforts for Systrends new eTariff product.
Developed & implemented Test Process and Filling Test Cases to satisfy Federal Government Regulations and Security
Developed & implemented Product Metric’s Dashboard
All test planning, activities and validation of failed items. Review and status customerquality issues
Validate XML packets XMLSpy
Directs Quality Standards ensures Federal Requirements are met.
Selenium IDE Automation tool for regression test and conversion to N-Unit test scripts,Code Reviews.
Back end validation can test configuration via SQL Server 2005-8.
Creation of Build Release notes and daily KPI (Key Performance Indicators) and Defect Metrics.
PEARSON April 2007 to July 2009
SI/QA Senior Systems Engineer & SMR2 Beta QA Coordinator
I was responsible for creation, improvement and management of Acceptance and Beta Test processes reporting to the VP of
Product Support Services, the Director of Engineering Technology,the Director of Quality Assurance and VP of Product
Lead Alpha, Beta and Acceptance test teams of up to 30 members in test efforts for all various PEARSON educational
Developed & implemented Beta Methodology as well as Direct all Beta activities and resources for the Waterford Early
Coordinate all UAT Test activities for company’s software products including resource planning, creation and tracking of
daily metrics on product quality.
Devised strategy to verify QA’s assessment of product quality
Produced quality reports for all products in development and ensure accurate communications between Engineering
Technology and otherproject stakeholders
JP MORGAN CHASE BANK June 2006–March 2007
Senior QA Analyst III
Responsible for Infrastructure & Operations- Application and Development Testing Support Services (ADTSS) Team QA process
methodology, project/client engagement/management, allocation and billing for teams of 2 to 6 Functional, Automation and
Hardware QA resources.
Lead QA test teams of 3-5 members in test efforts for all JP MORGAN CHASE products.
Planned, estimated, scheduled,and implemented all QA activities (manual and automated).
Performance Testing using Loadrunner, VGen script editor for JPMC products. Automation script code reviews.
Implemented and delivered to VP and Director of ADTSS strategic process changes to the business model to improve speed,
reliability and supportability of client on boarding and support.
Directed all QA and security testing efforts for Clients and Applications relating to high priority Lines Of Business including
BReWS, OneSource, online credit card payment & credit card processing systems and Disconnects.
Conducted on-boarding for Application and Development Testing Support Services (ADTSS) team.
Handled Clients/Applications Clarity, Art, and InfoVista for various Lines of Business (LOB’s).
Leveraged QTP to automate functional regression test utilizing the Keyword view to generate modular Automation.
As acting Test Director lead the successfulmigration effort for all ADTSS clients from Test Director to Quality Center.
SCOTTSDALE INSURANCE COMPANY-“Nationwide” (Consultant) June 2005– June 2006
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Senior Software QA Analyst
My primary responsibility focused on leading validation of third party .NET Web based software (Insurity's Insurance
Policy/Auto claims, generation applications “SIRIS”). At completion the SIRIS application generated approximately 10 million
Lead validation effort of third-party Web based software, including UI testing and associated artifacts.
Created and maintained the project plan for regression testing and other detailed test plans/test data.
Managed communication between SIRIS QA Team and software vendor for defect tracking.
Trained and directed junior testers and new contractors.
Documented all aspects ofthe QA validation processes and methodology.
Helped create and implement test strategies,QA processes,and testing methodology.
Created and maintained QTP automation scripts via (Keyword and Expert Views / VB Scripting) for all product lines to
automate functional regression test.Key activities consisted creation of automated test scripts,insertion of check points,
parameterization, and the use of data sheets to enable data driven test scripts. I was also responsible for manually confirming
any items that failed in the automation scripts.
WELLS FARGO BANK (Consultant) September 2004–June 2005
Senior Quality Assurance Consultant
Responsible for the creation of the Systems Integration Testing team and Systems Integration Testing methodology
including planning/estimating/scheduling of all Systems Integration Testing, Font/Backend for online credit card
payment & credit card processing systems and Data Warehousing validation, White/Gray/Black Box, QA testing
activities for the OPS department reporting to the Director of OPS.
Creation of products integration testing methodology, best practices, test metrics ,
Lead all Systems Integration Testing team members in all Test efforts for all OPS products
Planned and implemented and executed all Systems Integration. ETL processing (Informatica) testing QA
activities online payments systems (OPS).
Devised and implemented a new development and validation methodology for online payments sys tems (OPS).
Developed procedures and templates to refine the test methodology for systems integration testing.
Helped reduce development and testing cycle by 66%
Intel Chandler AZ (Consultant) January 2001to March 2001
Product Coordination Manager/Sr. QA Analyst/Source Safe Configuration Manager
Achievements/Responsibilities: Responsible for Management of infrastructure for entire project (all resources and
equipment Directing 55 resources in 18 chip fabrication locations and 6 departments ); End to end Development of
migration plan from MS SQL 6.5 to 7.0 to 2000, Creation and execution of test plans for various client server and web
applications in MS based test environments utilizing Rational Test Suite; Administration of defect-tracking system(PVCS
Tracker) and SQA via Manual testing and Mercury test tools (Test Director, LoadRunner).
QA/PM Consultant/Contractor for various firms: 1998–2004
Honeywell, Chares Schwab, Chiron corp., DHL Worldwide Express, Intel, Touch Technology International Inc and Control
Creation of comparative test methodology and best practices for Chiron corps entire application suite.
Presentations on methodology to Sr. level management.
Lead QA teams of 3-15 members in test efforts for all various DHL internal and customer facing products.
QTP automation to automate functional regression test.
Assisting Performance Tester in conversion of QTP and Manual Test in to performance test scripts for DHL
DB Testing via SQL (Oracle and MSSQL),ETL data warehouse, extract, transform and load (ETL) software
Client Account Web based Internal/External applications
Writing and executing the complete range of project test documentation.
Smart Card technology,Bio-Chemical industry,Configuration Management, Product Management.
Computer and Programmable Logic Controller (PLC) technology,control panel fabrication and electrical
ASTQB/ISTQB Certified Test Manager, ASTQB/ISTQB Certified Tester(www.astqb.org). StarWest Alumni.
BMCC Alumni, Graduated with Honors Magna Cum Laude 4.0 GPA
IEEE (2005 –2011).SQA Tester, StickyMinds.com, SQE (Software Quality Engineering).
Cub Scouts (Boy Scouts of America).
Featured speaker for the “Keys to a Successful Beta Testing Program” presentation at the StarEast Testing
Conference to be held April 2010 in Orlando, Florida. To check out the entire StarEast program, visit