1. Richard J. Denker 503-956-3791
10812 NW HardingCt, Portland OR 97229
Sr. Quality Assurance Analyst
with QA Manager, Project Management & Business Analyst Skills
Goal: To help companies improve their software production and quality through improving their agile
Season Quality Assurance Analyst/Consultant knowledgeable in quality assurance methodologies and
processes. Experienced in Change Management, especially moving from waterfall to an agile process. Intelligent
enough to know that a method or process that works for one company or product may or may not work with
another. Able brainstorm for new and creative ways to bring higher quality to the development process and the
product. Specializing in user interface/experience and data base testing. Including twenty years as a black box
tester, five years producing test automation test cases, ten years as a QA Lead/acting manager.
Quality Manager: Managed QA teams up to eight Engineers. Develop testing strategies for the department.
Integrated the quality testing into an agile process. Develop individual plans to help them achieve their personal
Project Manager: Experience in managing maintenance and feature enhancement projects. Coordinate the
development work of six developers and five testers.
Business Analyst: Work with end users and stakeholders in development business requirements.
Observant – able to observe patterns and details at the same time able to keep the “big picture” in sight.
Analytical – able to analyze complex scenarios and problems and build solutions based on them.
Creative – able to think of different ways to solveproblems, extremely great at brainstorming.
Organized – able to keep processes on track and keep priorities in perspective.
Quick Study – able to pick up new concepts and techniques.
Experience in determining requirements, creating specifications, testing objects, measuring quality, and
producing thorough documentation.
A track record of exceeding project expectations and excelling in high pressure, deadline driven
Experienced in managing a QA Team and as sustaining Project Manager.
Proficient in software development and technical problem solving.
Ability to turn around challenged projects and operations.
Quality Assurance Methodologies: Black Box, White Box, Unit Testing, System Testing, Integration Testing, User
Acceptance Testing, Software Validation, Regression, ETL (Extract Transformation and Load) Testing and
Quality Assurance Tools and Languages: HP’s Application Lifecycle Management (ALM, formally Quality
Center), Sprinter, User Productivity Kit (UPK), QuickTest Pro, Pivotal Tracker, Version One, Rally, VisualBasic
(VB and VBA), VBScript, Ruby, TOAD, pgAdmin III and SQL (Oracle 11g & SQL Server 2008).
Wrote test for applications in: Desktop (PCs and Macintosh), Web based and Client-Server. Windows
NT/2000/System 7 and Mac OS X, Oracle SQL, Microsoft SQL, Greenplum, FileMaker Pro and Swift.
Process/Development Techniques: Agile: Scrum & Extreme Programming, Waterfall including: IEEE Standards.
2. Richard J. Denker 503-956-3791
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Jan-2014 – Present
Studying and preparing for Scrum Master Certification.
Developing mobile apps for iPads and iPhones.
Language Swift and development tool Xcode.
Feb-2014 – present independent consultant
Project: Advising executives and development teams n the following:
Testing theory, practice and realities in an agile environment.
Test automation: what should be automated, what should not be automated.
Converting from the waterfall to agile, focusing on documentation, roles and quality.
Aug-2013 – Dec-2013 Senior Test Analyst
Cambia (Contract thru Apex Systems)
Project: Implement database changes so that Cambia can comply with the new healthcare law in Oregon.
Test data extracted from a Greenplum database and transformed and loaded into an Oracle database to
run analysts for insurance reporting (ETL Testing).
Apr-2013 – Aug-2013 Senior Test Analyst / Group Lead
State of Oregon DHS (Contract thru TekSystems)
Project: Implement the new healthcare law, Health Insurance Exchange (HIX, a.k.a. Cover Oregon) in Oregon.
Group Lead for testing the Account Management portion of the HIX.
Develop test automation in QTP.
Jan-2012 – Feb-2013 Senior Test Analyst / Quality Assurance Lead
Nike (Contract thru Kelly)
Project: Develop software to support the process in import and export through the various custom rules and
Convert from Quality Center to Version One for both recording test cases and regression test suites.
Explored automating the QA Testing with tools and languages: QuickTestPro, Ruby and Perl.
Worked as Team Lead in guiding the quality team to improved testing practices.
Transform their quality testing from a waterfall process to an agile process.
Feb-2011 – Jun-2011 Senior Test Analyst
Multnomah County (Contract thru Multnomah County)
Project: Convert SQL reports from Crystal to SSRS (SQL Server Reporting Services).
Jul-2010 – Sep-2010 Senior Test Analyst
GE Healthcare (Contract thru Mainz Brady)
Project: Testing user interface for care alerts, sharing medical records and other medical information
concerning the care of a patient.
3. Richard J. Denker 503-956-3791
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Mar-2007 – Jan-2010 Risk Analyst / Senior Quality Assurance Analyst / Quality Assurance Manager
Bonneville Power Administration (Contract thru TekSystems)
Project: ADC (Alternate Data Center) develop a means to keep the critical business software running through
and after a major system failure with the network and/or servers (failover event) or during an orderly
switching from one critical network component to another (switchover event).
Identify the single points of failure in the greater BPA network and computer system and measured the
significance of such failures.
Develop the testing strategies to test network switchover and failover.
Project: ALF (Agency Load Forecasting) a program to determine the demands of energy throughout the
Manage the testing team for three releases of the project.
Project: SDLC (Software Development Life Cycle) – Worked with the committee in developing the SDLC by
present insights gain through my quality experience and to express concerns over life cycleissues.
Project: BPA SQA Group – Organize and manage a lunch and learn program to disseminate knowledge
Mar-2006 – Sep-2006 Senior Quality Assurance Tester
ADP (Contractor thru Excell)
Project: Develop the testing strategies for testing a new web-based Credit Check and Credit Application
Apr-2005 – Jan-2006 Senior Quality Assurance Tester
Rensselaer, New York
Project: Autotask product is an Internet service, which a small to medium IT service companies would use to
keep track of project, task and time spent on other issues to better keep track of their expense and for proper
billing of clients.
Feb-2004 – Mar-2004 Quality Assurance Consultant
Project: Symantec hired a third party to develop a web page for them. Symantec’s internal staff was to test the
web page before releasing it. When hired, the project was already way over budget and well behind schedule.
The task was to analyze the state of the quality effort and to suggest possible strategies to achieve their goals.
If possible, to present a plan which would have them completing the project in four months and hiring no
more then three temporary entry-level Testers. Best solution for them was a seven-month time line hiring an
additional six highly specialized web Quality Assurance Engineers.
Mar-2002 – Apr-2003 Quality Assurance Coordinator / Quality Assurance Lead
PacifiCorp (Contract thru DB Professionals)
Project: The project was to develop GRID v.2 with some mathematical corrections and a better user interface.
GRID v.1was developed by a third party and had a limited scope and user ability. My job was to develop ways
to test the mathematical model to determine present and future energy production needs in the Pacific
Environment: Extreme Programming and JUnit.
B.S., Mathematics, Rochester Institute of Technology, Rochester, New York.
4. Richard J. Denker 503-956-3791
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EXTENDED RÉSUMÉ, REFERENCES AND OTHER DOCUMENTS OF INTERESTED may be found at: