1. Desamparados
San Jose – Costa Rica 88332517
onlycr@yahoo.com
cr.linkedin.com/pub/ricardo-narvaez/67/255/58
RICARDO NARVÁEZ VARGAS
SKILLS & ABILITIES A highly motivated and ambitious individual able to give timely and accurate advice, guidance,support and
training to team members and individuals. Possessing excellent management skills and having the ability to
work with the minimum of supervision while leading a team of twelve or more. Having a proven ability to lead
by example, consistently hit targets, improve best practices and organize time efficiently. Development and
implementation of practical continuous improvement processes, resolution of critical issues in a time-
sensitive environment using excellent analytical skills, strong decision making and problem solving skills,
excellent communication skills, both written and verbal,ability to build rapport and trust quickly with work
colleagues, able to prioritize tasks and workloads in order of importance. Accounting basic knowledge,
EXPERIENCE  PRIVATE PORTUGUESE TEACHER (2013 – CURRENTLY)
 GRAPHIC ARTIST AT RIC-ARTS (2014 – CURRENTLY)
Drawing, Painting, Soft pastels, Mural,Graphic Design, Caricature, and more…
 NETWORKING SUPPORT FOR LAC, HEWLETT PACKARD COSTA RICA (2014 – CURRENTLY)
RESPONSIBILITIES
Support hardware such as switches, routers, servers and cabling.
Support desk software and ticket tracking systems.
Install, configure and maintain software applications, operating systems, administration and network
monitoring.
Diagnose and repair internet service. LAN networks, wireless and email failures.
Manage migrations of major business applications.
Oversee backup and recovery of critical data.
To have the ability to configure new and existing network systems and hardware.
Train staff members on productivity software and proprietary applications.
Set up administrative passwords and directory permissions.
 PRODUCTION LEAD GBS CSSO AMS BRASZIL, HEWLETT PACKARD COSTA RICA (2010 – 2014)
RESPONSIBILITIES
Prepare daily workloads for staff & coordinate the daily allocation of work.
Motivate the team to achieve high standards and KPI targets.
Handle new client enquiries and acting as the face of the business.
Deal with and resolve problems and issues that arise.
Monitor & report standards & performance targets.
Arrange weekly team meetings, focus on targets & achievements.
Implement new initiatives.
Ensure all administrative and IT records are entered and updated correctly.
Provide prompt and accurate information on individual performance.
Analyzed the assigned projects and distributed tasks to the members as per their area of expertise.
Reported any problem or fault in the project to the project manager or supervisor.
Offered solutions to the top management regarding project-related queries
 FRONTLINE CUSTOMER SUPPORT AGENT FOR INTEL, SYKES LATIN AMERICA (2006 – 2010)
RESPONSIBILITIES
Listen and respond tocustomer inquiries on the telephone,through on-line networks, by mail, chat and forums.
Perform advanced trouble-shooting and problem resolution.
Participate in Change Control and Quality Assurance activities.
Follow up on the customer’s issue until it is solved.

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Provide training to new colleges.
 AUTOCAD DESIGNER &IT DEPARTMENT, FURSYS COSTA RICA (1998 – 2006)
RESPONSIBILITIES
Perform ECA changes to existing drawings as necessary.
Draft drawings according to industry standards.
Provide support for component selections, specification generations, and vendor communication.
Develop detailed designs for integrated systems in coordination with engineers and customer requirements.
Draft the engineering Bill of Materials for development projects
ACHIVEMENTS
EDUCATION
Earned leadership status by setting inspirational goals and setting examples – Superb organizational,
motivational, management and time management skills.
Maximized team performance – Exceled at identifying,developing and using strengths of team members,as well
as locating, detecting and resolving problems and weaknesses of each team individual.
Promote teamwork that motivated employees to achieve their highest potential.
Increased word processing productivity by creating macros and using customized abbreviation software.
Initiated a comprehensive issue tracking process that improved communication and issue resolution for cross-
functional teams and senior management.
Cultivated excellent long-term relationships with clients, maintaining ongoing communication and facilitating
solutions to address concerns.
2015 – Currently Web Based Accounting Technical course.
2014 – Currently Hewlett-Packard Heredia ATP Certification.
2008 – 2009 INLINGUA San José English advanced level Diploma.
2004 – 2005 UTEC. San José Technical Computer Maintenance & Networking Diploma
1999 – 2001 Fund. Centro de Est. Brasileiros. San José Portuguese language Diploma.
1997 – 1998 Instituto Nacional de Aprendizaje. San José AutoCAD AutoDesk 2D and 3D. Technical Diploma
1992 – 1997 Liceo de Aserrí High School Diploma.
TOOLS  Microsoft Windows,
 Microsoft Office package(Word, PowerPoint, OneNote, Excel - Macro VB),
 Adobe CS3 (Photoshop, Illustrator, Fireworks),
 OPT (One Page Tool),
 SAP
 Provision,
 Comware 5,
 SharePoint,
 Eclipse,
 Outlook,
 PATSY.
LANGUAGES  Spanish native speaker
 Portuguese 100%
 English 85%-90%
REFERENCES Guillermo Díaz Flores Leonardo Fonseca Becker. Ana Beatriz Quesada
WW Partner Portal Team Lead BR Manager GBS CSSO AMS Sales Department
2508-3606 ext 3606 (phone) 2508-6000 (phone) 2298-2222 (phone)
6059-2974 (mobile) 7012-8564 (mobile) 8381-7257 (mobile)
Hewlett Packard Costa Rica Hewlett Packard Costa Rica Sykes Costa Rica