This presentation covers best practices and tips and tricks to assist you with planning your upgrade to Dispatch. It discusses everything you need to know to make the jump, including preparing your Perspective administration tasks, setting up Dispatch and go-live procedures while providing key tips to save you time and effort along the way. It also touches on new tools for migration of key data from Perspective to Dispatch. Presentation by: Brad Rooke, Solution Consultant, Resolver Inc.

2. I am a Solution Consultant at Resolver.
@rookieb73
brad.rooke@resolver.com

3. ActPlanAssess

4. The first administrative-level user to log into
Dispatch 5 becomes the Master Admin.
Choose wisely.

6. ▪ Operational and Working Zones
▪ Teams
▪ Users
▪ What’s managed where?

7. Operating Zones are best defined as a single area of operations. You cannot cross-
pollinate resources between operating zones.
You can have resources available for multiple zones, but they can only be on duty in a
single zone at any given time.
Best question – do I need X resource to be available in both these areas at the same
time? If yes, you likely have working zones within a single operating zone.
Working zones subdivide operating zones and are a useful filter parameter.

10. Teams are groups of users that are
given access to working zones in
order to respond to Dispatch
activity.
Teams are often distributed by
shift, by qualification, or by work
area, and can be changed when an
officer is brought on duty.

12. Admin level access to
Dispatch only.
Can access all settings
within Admin.
Can see, but not do.
Access to all panels within
Dispatch, but no ability to
make changes.
Note: Great for managers!
Note 2: User is NOT a
resource for Dispatch.
A user who can dispatch
calls, and is available as a
resource in the field.
User-only access to admin
settings.
Account also allows mobile
application access.

15. Geo Mapping
▪ View active officers and open
dispatches
▪ Add map filters for a clearer
picture of your dispatch data

16. Overall site plans,
followed by multi-level
floor or location plans
Location warnings can
be set for specific areas

17. Single or multi-level plans can
be added as needed to more
accurately represent your
locations.
Picture format needed.

19. Your sites already exist in
Perspective in a 4-tiered
structure. We can leverage this
structure to migrate these sites
over, saving Administrative
work!
Every unique long/lat
coordinate in Perspective will
generate a unique location in
Dispatch.
Site values from Perspective
will be mapped accordingly.
Latitude and Longitude values
must be present for each
unique site/building
Any subordinate values
attached to a master will be
created as indoor locations.
These can be moved to their
correct position via click-drag
after migration.
Address values and Site Notes
will migrate as well.
The migration tool will supply
placeholder photos until such
time as you can get your maps
and photos imported.

20. OfficerUserPerson
Any new officers added to Dispatch from this point forward will be
created in Perspective as officers as well… in case you forget.

21. Available for iOS and Android devices,
Officer Mobile allows for real-time
response documentation and
communication in the field.

22. Update officer status
to on- or off-duty
Receive task assignment
and RTA time
View dispatch details and
assigned officer information

23. Document incident and
add relevant media
View maps and
floor plans
Instant message with
officers and dispatchers

25. Maintained in Perspective
Administration. Codes will
populate, default priorities will
not.
Standard Operating
Procedures are maintained in
Perspective Administration.
Visual alerts have been made
available and are more logically
organized.

26. A new location to document
lunches, breaks and other out-
of-service activities.
Recommended (or regulated)
Times to Act are now logically
organized within Dispatch
Administration.
Call signs can be pre-assigned
as a default to users in Dispatch
Admin.

27. Calls that are dispatched
frequently or need a set
procedure followed can be pre-
created with templates.
Windows can be docked within
the interface and on multiple
monitors!
When multiple windows are
open, each window updates
with the information from the
call or task you have selected.

28. The revised scheduling tool
allows you to schedule calls at
varying recurrences.
You can pre-set specific tasks
and then see who is doing (or
did) what!
All dispatch-related functions
can be performed using the
command line.

30. @rookieb73
brad.rooke@resolver.com