employee emotions

1. Unit Outline
1. Employee Personality
2. Perception
3. Employee Learning
4. Emotions atWork
5. Positive Employee Attitudes & Behaviours
6. Worker Stress & Negative Employee Attitudes –Worker stress &
Sources.
7. Motivation - Needs, Drives & Employee Motivation.

2. Topic Outline (Part A)
1. Attitude Meaning and Components
2. Cognitive Dissonance
3. Positive Employee Attitudes & Behaviours
1. Job Satisfaction
2. Organizational Commitment
3. Employee Attitudes & Attendance
4. OCB
5. EmployeeWellbeing
6. Work Ethics
7. Psychological Contracts

3. Topic Outline (Part B)
1. Worker Stress
2. Negative Employee Behaviours and Attitudes.
3. Worker stress & Sources
4. Measurement of Stress
5. Individual Differences in Stress
6. Impact of Stress
7. Coping with Stress

4. PART A

5. Attitude -
Concept
• Attitudes are
evaluative
statements – either
favourable or
unfavourable – about
objects, people or
events

6. Cognitive dissonance
• In psychology, cognitive dissonance is the mental
stress or discomfort experienced by an individual
who holds two or more contradictory beliefs, ideas,
or values at the same time; performs an action that is
contradictory to their beliefs, ideas, or values; or is
confronted by new information that conflicts with
existing beliefs, ideas or values
• Assumptions
– Humans are sensitive to inconsistencies
between actions and beliefs.
– Recognition of this inconsistency will cause
dissonance, and will motivate an individual to
resolve the dissonance.
– Dissonance will be resolved in one of three basic
ways:
• Change beliefs
• Change actions
• Change perception of action

7. Stress and
job
satisfaction
+ Direct Relationship
- Inverse Relationship