2. High-class leadership means doing
both the big and little things necessary
for your employees to flourish.
Here’s where to start.
3. Extraordinary bosses seek out a variety of viewpoints
and opinions. They hire and promote in a way that avoids
uniformity of thought.
ENCOURAGE DIVERSITY OF VIEWPOINT
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4. Extraordinary bosses know that most products
and services have a relatively short lifetime.
They are willing to innovate – even if it means
tweaking an existing cash cow.
don’t rely on just one cash cow
2
5. Extraordinary bosses speak honestly, express
gratitude, admit vulnerabilities and ask for
employees’ help and understanding.
SPEAK FROM THE HEART
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6. Extraordinary bosses build a culture of
honesty, transparency and authenticity.
CREATE A CLIMATE OF TRUST
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7. Extraordinary bosses promote social
interaction – both between different
groups in the company and between
managers and employees.
ENCOURAGE FRATERNIZATION
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8. Extraordinary bosses help employees become more
focused and productive by seeking ways to help
them become better connected to their families.
BECOME MORE FAMILY FRIENDLY
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9. Extraordinary bosses encourage group activities – like
bake sales and benefit concerts – that create social
interaction. This helps to build a stronger sense of
community both inside and outside the company.
SUPPORT AND FUND
HANDS-ON VOLUNTEERISM
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10. Extraordinary bosses avoid bureaucracy,
and create organizations that are more
flat, adaptable and efficient.
REDUCE BUREAUCRACY
BY DISPERSING POWER
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