This document is a resume for Ann A. Howard. It summarizes her contact information, skills including customer service experience and proficiency with Microsoft Office programs, and professional experience working in reception and customer service roles over 15 years. Her experience includes working as a receptionist at a continuing education department and medical center, as well as a customer service operator and executive receptionist for financial companies.

1. Ann A. Howard
1234 Jump Street,  Douglasville, GA 30122  Cell:
(678) 569-0990  Email: aa_howard@yahoo.com

2. Receptionist
Customer Service Expert
MS Office “Power User”
Adept Written/Verbal Communicator

3. KEY SKILLS
Office Skills:
 Telephone & Front Desk Reception
 Customer Service
 Filing Database & Records Management
 Executive & Administrative Support

4. Computer Skills:
 Microsoft Word
 Excel
 PowerPoint
 Access
 Outlook
 Windows Vista/XP

5. PROFESSIONAL EXPERIENCE
Atlanta Technical College Continuing
Education Department (Atlanta, GA) 
Receptionist/Clerical, 2/11 to Present
 First point of contact for potential students, faculty and staff calling or
visiting the Continuing Education office
 Efficiently assists as a work-study student within the department
 Assist department Secretary with administrative duties such as;
returning phone calls to potential students, filing, faxing, emailing,
Scanning, copying, and data entry

6. Concentra Medical Center (Marietta, GA)
 Patient Processor 10/07 to 11/08
 Served as first point of contact for Medical Center
 Processed Patient paper work and scheduled
appointments
 Answered phone, filed and pulled medical charts
 Verified Patient Insurance and set up referrals
 Assisted as backup Receptionist in Urgent Care and
Physical Therapy department.

7. Deutsche Bank/Pitney Bowes (New York,
NY)  Customer Service/Switchboard
Operator 12/00 to 08/07
 First point of contact for the Bank, handled multiple phone lines for a
busy corporation on a daily basis
 Routed and directed calls to employees and various departments
accordingly
 Provided Directory lookup, researched various departments and
account numbers for clients and customers
 Monitored and screened calls for the CEO and Directors of the Bank
 Excelled in role requiring the ability to handle a variety of customer,
client and employee issues with expediency

8. Mitchell Hutchins/PaineWebber Asset
Management (New York, NY),  Executive
Receptionist 04/1999 to 10/2000
 First point of contact to the Company
 Meet and greet all who called or visited the Company
 Monitored and screened all incoming calls for the CEO of the Company
 Typed memos and Correspondences, acted as backup assistance for the CEO and other
departments within the company
 Scheduled and booked Conferences and Conference Rooms for Directors and
employees
 Entered information in Company’s’ directory and distributed mail and conveyed
messages to employees
 Demonstrated proficiencies in telephone and front-desk reception within a high-volume
environment.
 Consistently praised by management for the quality and timeliness of reports, attention
to detail, exemplary customer service delivery and team-player attitude.

9. SUMMARY OF
ACHIEVEMENTS:
Acquired several years of work experience in Corporate America, and one year in the
medical environment. Received numerous spot awards; in the amount of $250-$500, for
service excellence, employee of the month, and outstanding customer service. Interact
well with other people of all levels including professionals, clients and customers.
Excellent communication and Interpersonal skills

10. HONORS AND ACTIVITIES:
National Technical Honor Society (3.5 GPA or higher Atlanta Technical College, 2010-
2011 school year.
Parliamentarian for Collegiate Deca, 2010-2011.
Placed second in the “Business Ethics” category, Georgia Collegiate Deca Career
Development Conference Competition February 2011.