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How to provide 24/7 support in a 9-5
work day: the benefit of e-mental
health tools for young people in
rural areas.
Noni ...
The problem
Young people in rural and remote Australia:
• Report poorer mental health outcomes
• Have limited access to su...
Available 24/7
Evidence-based
Rural and remote
access
e-Mental health services can extend the
reach and impact of face-to-...
What we know
... about young people who use ReachOut.com
1.2 million Australian visitors (60% are young people) in
the pas...
What we know
... about young people in rural and remote areas.
60% report “very high distress” on K10
Distance from major ...
Access anytime
Tools for self-help
Easy to find
Access anywhere
Free or low cost
Pathways to support
Benefits of e-mental ...
Resources are limited
• Work hours are generally Mon-Fri 9-5 but many young
people need support outside these hours
• Prac...
Extend reach and impact of face-to-face
Evidence suggests that e-mental health tools and
services can positively impact th...
Promoting the
use of e-mental
health resources
Recommending
specific e-mental
health resources
Supporting
clients to
indep...
Promotion of e-mental
health tools
● Discuss the option of e-mental health tools or services
● Encourage the client to sea...
Specific tool
recommendation
● Recommend a specific tool or service that is relevant
to their needs
● Highlight the possib...
Supported access
● Access the tool with them in a face-to-face session
● Discuss the features and options for use and expl...
In conjunction with
other therapies
● Use apps based on CBT techniques instead of paper
and pen tools
● Encourage clients ...
Useful tools for professionals
ReachOut Professionals - professionals.reachout.com
● Information about using ReachOut.com ...
Facebook: facebook.com/ReachOutPro
Twitter: @ReachOutPro
Or send an email: Professionals@reachout.com
Reference list:
1. A...
Thanks!
How to provide 24/7 support in a 9-5 work day: the benefit of e-mental health tools for young people in rural areas.
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How to provide 24/7 support in a 9-5 work day: the benefit of e-mental health tools for young people in rural areas.

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This presentation was presented by Noni Hollonds (Professionals Program Coordinator) at the Rural and Remote Mental Health Symposium in late 2015

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How to provide 24/7 support in a 9-5 work day: the benefit of e-mental health tools for young people in rural areas.

  1. 1. How to provide 24/7 support in a 9-5 work day: the benefit of e-mental health tools for young people in rural areas. Noni Hollonds Professionals Program Coordinator ReachOut Australia October 2015
  2. 2. The problem Young people in rural and remote Australia: • Report poorer mental health outcomes • Have limited access to support Professionals in rural and remote Australia: • Have limited capacity • struggle to reach all those in need
  3. 3. Available 24/7 Evidence-based Rural and remote access e-Mental health services can extend the reach and impact of face-to-face services
  4. 4. What we know ... about young people who use ReachOut.com 1.2 million Australian visitors (60% are young people) in the past year 21% of young users (150,000) live in rural, regional or remote areas 56% of users indicate they are going through a tough time Source: 2013 ReachOut.com user survey
  5. 5. What we know ... about young people in rural and remote areas. 60% report “very high distress” on K10 Distance from major cities positively correlates with choosing “tough time and looking for help” as a reason for visiting ReachOut Cited “couldn’t afford the cost” and “too far to travel” as main barriers to seeking help Source: 2013 ReachOut.com user survey
  6. 6. Access anytime Tools for self-help Easy to find Access anywhere Free or low cost Pathways to support Benefits of e-mental health tools and services for rural and remote young people
  7. 7. Resources are limited • Work hours are generally Mon-Fri 9-5 but many young people need support outside these hours • Practitioners in rural and remote places cover a larger geographic area and population Source: AIHW 2009
  8. 8. Extend reach and impact of face-to-face Evidence suggests that e-mental health tools and services can positively impact the mental health outcomes of users, especially when provided in conjunction with face-to-face services3 Benefits of e-mental health tools and services for professionals
  9. 9. Promoting the use of e-mental health resources Recommending specific e-mental health resources Supporting clients to independently use e-mental health resources Using e-mental health resources in conjunction with other therapies Practitioner involvement increases Using e-mental health tools in-conjunction with face-to-face sessions Clinical Practice Model4
  10. 10. Promotion of e-mental health tools ● Discuss the option of e-mental health tools or services ● Encourage the client to search for something that suits their own needs
  11. 11. Specific tool recommendation ● Recommend a specific tool or service that is relevant to their needs ● Highlight the possible benefits of the tool
  12. 12. Supported access ● Access the tool with them in a face-to-face session ● Discuss the features and options for use and explore the tool ● Fact sheets ● Personal stories ● Forums ● Apps + The Toolbox ● Pathways to support and emergency help
  13. 13. In conjunction with other therapies ● Use apps based on CBT techniques instead of paper and pen tools ● Encourage clients to use the tool outside regular session when they need a little extra support (e.g. ReachOut Breathe or ReachOut WorryTime)
  14. 14. Useful tools for professionals ReachOut Professionals - professionals.reachout.com ● Information about using ReachOut.com with young people - Stay up to date with what’s new on ReachOut ● Reviews, tips and information about e-mental health tools and services ● Online professional development training The Toolbox - reachout.com/sites/thetoolbox ● A collection of health and wellbeing apps endorsed by professionals and young people ● Using the MARS (developed by Young and Well CRC) eMHPrac - www.emhprac.org.au ● free e-mental health training and support for health practitioners
  15. 15. Facebook: facebook.com/ReachOutPro Twitter: @ReachOutPro Or send an email: Professionals@reachout.com Reference list: 1. AIHW 2009. Australia's welfare 2009. Australia's welfare no. 9. Cat. no. AUS 117. Canberra: AIHW. Viewed 21 October 2015 <http://www.aihw.gov.au/publication- detail/?id=6442468304>. 2. Metcalf, A, Blake, V., 2013. ReachOut.com Annual User Survey Results. Sydney: ReachOut Australia. 3. The Royal Australian College of General Practitioners, 2015.e-Mental health: A guide for GPs. 4. Reynolds J, Griffiths KM, Cunningham JA, Bennett K, Bennett A. Clinical practice models for the use of e-mental health resources in primary health care by health professionals and peer workers: a conceptual framework. JMIR Mental Health 2015;2(1):e6. Connect with us
  16. 16. Thanks!

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This presentation was presented by Noni Hollonds (Professionals Program Coordinator) at the Rural and Remote Mental Health Symposium in late 2015

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