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ELEMENT 1
LIAISE BETWEEN
KITCHEN AND
SERVICE AREAS
STAFF INVOLVED
• WHEN RELAYING INFORMATION AND
LIAISING BETWEEN KITCHEN AND
SERVICE ARESA YOU WILL NEED TO
INTERACT WITH:
• CHEF & COOKS, DISHWASHING STAFF,
STILLROOM STAFF, CLEANERS,FOOD
WAITERS, SERVER-STAFF,BEVERAGE
WAITERS AND SUPERVISORS.
CHEFS AND COOKS
• WHO CAN SEEK CLARIFICATION OF ORDERS
AND/OR ASK YOU TO PASS ON DIRECTIONS TO
WAITERS
DISHWASHING STAFF
• WHO CAN ASK
FORNOMINATED ( used)
CROCKERY AND CUTLERY
TO BE RETURNED
IMMEDIATELY
FROMSERVICE TO THE
DISHWASHING AREA SO
THEY CAN BE CLEANED
AND RE-USED OR
RETURNED TO SERVICE
STILLROOM STAFF
• WHO YOU MAY NEED TO ASK FOR EXTRA
BUTTER,ROOLS AND CONDIMENTS
CLEANERS
• WHO YOU MAY HAVE
ASK TO PERFORM
CLEAN-UP DUTIES IN
THE EVENT OF AMAJOR
SPILL OR CLEANING-
RELATED NEED IN THE
ENTRANCE,
WASHROOM,OR AREAOF
THE KITCHEN
FOOD WAITERS
• WHOSE
DIRECTIONS AND
REQUESTS YOU
WILL NEED TOPASS
ON TO THE
KITCHEN OR
RELEVANT OTHERS
SERVERS- STAFF
• WHO ARE INVOLVED
IN SERVING FAST
FOOD TO
CUSTOMERS
BEVERAGE WAITERS
• APPLIES DIRECTLY TO
FOOD IT IS A REALITY
THAT IN THE
WORKPLACE YOU
WORK AS PART OF A
TEAM AND NEED TO
BE PREPARED TO
ASSIST ANY OTHER
STAFF MEMBER AS
REQUIRED
DINING ROOM/ RESTAUTANT
SUPERVISOR, MANAGER OR OWNER
• THIS PERSON HAS OVERALL CONTROL OF
SERVICE AND MAY ASK YOU UNDERTAKE
CERTAIN TASKS TO OPTIMISE SERVICE,
PREPARE FOR RESERVATIONS WHICH HAVE
BEEN RECEIVED OR ENABLE SERVICE
RECOVERY AFTER AN INCIDENT OR PROBLEM.

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Lesson 1.1- Liaise with kitchen and service areas

  • 2. STAFF INVOLVED • WHEN RELAYING INFORMATION AND LIAISING BETWEEN KITCHEN AND SERVICE ARESA YOU WILL NEED TO INTERACT WITH: • CHEF & COOKS, DISHWASHING STAFF, STILLROOM STAFF, CLEANERS,FOOD WAITERS, SERVER-STAFF,BEVERAGE WAITERS AND SUPERVISORS.
  • 3. CHEFS AND COOKS • WHO CAN SEEK CLARIFICATION OF ORDERS AND/OR ASK YOU TO PASS ON DIRECTIONS TO WAITERS
  • 4. DISHWASHING STAFF • WHO CAN ASK FORNOMINATED ( used) CROCKERY AND CUTLERY TO BE RETURNED IMMEDIATELY FROMSERVICE TO THE DISHWASHING AREA SO THEY CAN BE CLEANED AND RE-USED OR RETURNED TO SERVICE
  • 5. STILLROOM STAFF • WHO YOU MAY NEED TO ASK FOR EXTRA BUTTER,ROOLS AND CONDIMENTS
  • 6. CLEANERS • WHO YOU MAY HAVE ASK TO PERFORM CLEAN-UP DUTIES IN THE EVENT OF AMAJOR SPILL OR CLEANING- RELATED NEED IN THE ENTRANCE, WASHROOM,OR AREAOF THE KITCHEN
  • 7. FOOD WAITERS • WHOSE DIRECTIONS AND REQUESTS YOU WILL NEED TOPASS ON TO THE KITCHEN OR RELEVANT OTHERS
  • 8. SERVERS- STAFF • WHO ARE INVOLVED IN SERVING FAST FOOD TO CUSTOMERS
  • 9. BEVERAGE WAITERS • APPLIES DIRECTLY TO FOOD IT IS A REALITY THAT IN THE WORKPLACE YOU WORK AS PART OF A TEAM AND NEED TO BE PREPARED TO ASSIST ANY OTHER STAFF MEMBER AS REQUIRED
  • 10. DINING ROOM/ RESTAUTANT SUPERVISOR, MANAGER OR OWNER • THIS PERSON HAS OVERALL CONTROL OF SERVICE AND MAY ASK YOU UNDERTAKE CERTAIN TASKS TO OPTIMISE SERVICE, PREPARE FOR RESERVATIONS WHICH HAVE BEEN RECEIVED OR ENABLE SERVICE RECOVERY AFTER AN INCIDENT OR PROBLEM.