18. Source: Joseph M. Firestone in “On Doing Knowledge Management,” Knowledge Management Research & Practice (2008) 6, p.17. Adapted from Firestone and McElroy, 2007.
35. Back to the Future? Source: Dave Pollard, How to Save the World, KM 0.0 - Simply Enabling Trusted Context-Rich Conversations Among Communities That Care, 6 December 2007
36.
37.
38.
39.
40.
41.
42.
43. Source: Chris Rasmussen at US National Geospatial Intelligence Agency (via http://www.wikinomics.com/blog/index.php/2008/03/26/wiki-collaboration-leads-to-happiness/ )
44. Lightweight and Open Source: Matt Moore, Engineers without Fear blog (30 March 2008) See http://www.slideshare.net/engineerswithoutfears/peak-email for fuller details