2. Why explore new tools?
Time to market – an increasing
challenge and issue
A flood of new web-based tools over the
past two years
The traditional lab ‘is not dead’
3. 4 types of tools
Heat Mapping
Click location – recording the user clicks and creating a visual
activity map
Screen Recording
Tracking individual users – and creating a video for their session
User Testing
User testing tools that simulate traditional tasked based testing
tools
User Feedback
Tools that provide ability to solicit direct feedback from users
4. Screen Recording Tool
• Free single test
• $49/per month
• Direct access to user desktop
• Https: Yes