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CV

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CV

  1. 1. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Curriculum Vitae xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Name : RASHID Surname : ABDUL RAHIM Summary Over Fifteen years of experience in the Hospitality Industry. An established record of decision making and experience in all phases of management systems, guest service and overall support functions/facilities, particularly strong in attaining goals, cost control, and building strong customer relationships to ensure repeat and referral business. CAREER OBJECTIVE Change is the only constant, be it in everyday life or in a profession. With the change and growth in business, it is only natural that one would have to constantly upgrade and enhance their knowledge and resources that he or she offers to the business or to the client. Therefore, upgrading one’s knowledge and resources to grow as a professional is another important career goal that one should pursue. Prof. Qualifications: Post Graduation Diploma in Accommodation Operation and Management from IHMCT&AN Bhopal (Affiliated to NCHMCT, New Delhi) Total Experience : 15 Years Jun 2010 to till date: K K ROYAL HOTEL (Current Job) Position: Front Office Manager (HOD)
  2. 2. Hotel Information 4 Star Deluxe Hotel with 111 Room located in heart of Aravalli Hills near international Monument AMER FORT on NH-8 with 08 F & B point of sales. Official residence for select few of the business and corporate world while in Jaipur. Duties & Responsibilities: Reporting to the G M & M D the job Involves the following responsibilities As Front Office Manager  Lead and manage all aspects of the Front Office department and ensure all service standards are followed  Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash & Room inventory controls.  Handle guest concerns and react quickly, logging and notifying proper areas  Conduct regularly scheduled departmental meeting  Balance operational, administrative and Colleague needs  Motivate and inspire colleagues to give best experiences to guests.  Train colleagues in all aspects of FO operations for highest efficiency  Assist guests regarding hotel facilities in an informative and helpful way  Follow department policies, procedures and service standards  Follow all safety policies Other roles  Handling Group bookings, Residential conferences & Wedding, direct guest queries and managing room inventory, Handel all Domestic online portals.  Take care of local sales ( Travel agents) +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
  3. 3. Oct 2008 to May 2010: 5 STAR DELUXE SHIV VILAS Resort Kukas, Jaipur Position: Duty Manager Hotel Information 5 Star Deluxe Hotel with 78 Room located in heart of Aravalli Hills on NH-8 with 13 F & B point of sales. Official residence for select few of the business and corporate world while in Jaipur. Duties & Responsibilities: Reporting to the FOM the job Involves the following responsibilities.  Responsible for all guest area/public area maintaining the discipline in the lobby.  Generating weekly and monthly forecast report for the hotel.  Ensure all guests receive immediate and personalized service from the staff.  Personally welcome and bid farewell to all VIP’s & VVIPS as well as regular guests.  Ensure the smooth operation of the team during each shift.  Liaises with house keeping , f & b services, F & B production and security communicate with them as per the guest request or any change.  Attend to all guests needs. Gather guest feedback by talking and interacting with guests and to implement improvements from the information gathered.  Ensure the delivery of the highest quality service and focuses on making every guest stay a memorable experience as per company laid policies and standards.  Complaint handling.  Verification of all folios and GRC's for the day.  Authorization for Scanty Baggage.  Room blocking and checks for expected arrivals.  Staffing: Duty Roasters, Leave applications etc. Other roles  Handling FIT reservation and group reservation, through travel agents, direct guest queries, pre registration details.
  4. 4. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ At NOOR-US-SABAH PALACE (I T C), BHOPAL An ITC Heritage hotel, worked as F.O.EXECUTIVE from 05TH of July 2004 till 30TH September 2008 in the following job profile:  Reporting to the FOM, the job involved coordinating and managing Front Office operations. The job mainly comprised of the following:  Handling Guest Relations, Complaint handling and Service Recovery.  Guest Interaction.  Verification of all folios and GRC's for the day.  Annual Requisitions for Room Division.  Staffing: Duty Roasters, Leave applications etc.  Generate productivity reports. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ At HOLIDAY INN, SURAT A HOLIDAY INN (5 Star Group hotel) with 132 rooms and 6 F&B Outlets, worked as F.O.EXECUTIVE from 16th JAN 2003 till 30TH JUNE 2004 in the following job profile: Duties & Responsibilities:  Handling FIT reservation and group reservation, through travel agents, direct guest queries, pre registration details. Managing room inventory  Concierge services – handling guest quire, planning itinerary, handling guest tickets etc.  Handling hotel cash as Front desk cahier and operational as Guest relation Executive.  Other responsibilities undertaken:  Responsible for all night auditingfunction as Night auditor.  Making analysis report with contrast to various competition hotels, to be forwarded to corporate and various sales offices India and abroad on monthly basis. ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
  5. 5. At JEHAN NUMA PALACE, BHOPAL A luxurious 100 rooms Grand Heritage hotel, worked as F.O. Assistant from 01st of June 2002 till 05TH January 2003 in the following job profile:  Reporting to the FOM, the job involved coordinating and managing Front Office operations. The job mainly comprised of the following.  Handling FITs, GITs and Conferences.  Handling Guest Relations, Complaint handling and Service Recovery.  Guest Interaction.  Verification of all folios and GRC's for the day.  Annual Requisitions for Room Division.  The Front Office team was also trained to be the Unit’s local Marketing team.  Staffing: Duty Roasters, Leave applications etc. ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ At SURYA PALACE, VADODARA A Business hotel with 121 rooms and 5 F&B Outlets ,worked as F.O. Assistant , worked from 01st July 2001 till 31TH July 2002 in the following job profile: Duties & Responsibilities:  Handling FIT reservation and group reservation, through travel agents, direct guest queries, pre registration details. Managing room inventory  Concierge services – handling guest quire, planning itinerary, handling guest tickets etc.  Handling hotel cash as Front desk cahier and operational as Guest relation Executive.  Other responsibilities undertaken:  Responsible for all night auditingfunction as Night auditor.  Making analysis report with contrast to various competition hotels, to be forwarded to corporate and various sales offices India and abroad on monthly basis.
  6. 6. PERSONAL Info Father’s Name: Mr. Abdul Rahim Permanent Address: House No.16, Behind GPO, Royal Market, Bhopal -462001(MP) Contact No. : 093529 57223 Email ID : rashid_rn717@yahoo.com Marital Status : Married Date of Birth : 07th March 1975 Educational Qualification: B. Com. Prof. Qualifications: Post Graduation Diploma in Accommodation Operation and Management from IHMCT&AN Bhopal (Affiliated to NCHMCT, New Delhi) ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

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