SlideShare uma empresa Scribd logo
1 de 6
Baixar para ler offline
CUSTOMER EXPERIENCE AND ENGAGEMENT 
enliven CEM® 
Enterprise CEM Solution
“Understand the Needs 
and Wants of Each and 
Every Customer” 
enliven CEM®, Ramyam’s Customer Experience Management 
solution analyzes millions of Profiles, usage Transactions and 
touch point Interactions to create insight and apply actionable 
intelligence to continuously improve customer experience, 
resulting in customer loyalty and higher profits 
Customer Engagement - 
last mile delivery at touch 
points 
Situation based 
proactive service response 
and recommendations 
Consistent Multichannel 360 
degree View 
Existing : 
Customer equation 
Failure to Understand 
Customer and their preferences 
Inability to retain under 
fierce Competition 
No realtime 
personalized action 
No long term engagement 
A closed loop end to end customer 
engagement solution 
Ramyam’s enliven CEM® empowers you by profiling your millions 
of customers and their billions of transactions creating single 
point of truth about each of your customers. The profile and 
dimensional cube of each and every customer is further enriched 
with analytics to gain deepest insight. Enliven engine moves a 
step ahead to deliver actions from these derived insights at 
relevant touchpoints, be it at the contact center, stores, online or 
the social media - Last Mile Delivery. 
The response from the customer is further processed and used 
to deliver next set of actions closing the loop delivering 
comprehensive customer engagement. 
To Transform-not just improve – Customer Experience 
Enliven : 
Filling in the Gaps 
Effective: 
Customer equation 
Real Time personalized 
Experience and Response 
Our Differentiator 
Improved Revenue per customer 
Cross Channel Communication 
consistency 
Customer Advocacy
How to differentiate when 
your business is heading 
towards commodification 
You don’t face customer challenges as everyone else. 
So why use one-size-fits-all kind of solutions? 
Ramyam’s enliven CEM® customer experience management 
applications are powerful and easy to configure and use, and 
they scale to support the customer needs of all sizes. 
Capabilities of our engine 
Pioneer in CEM 
The system uses advanced 
statistical and prediction 
methodologies to offer a 
thorough understanding of 
transactional and interactional 
activities by the customer with 
the business and enables 
organizations to gain key 
insight on the customer profile 
and build specific engagement 
plans which accelerate 
customer experience. 
Tight Integration with enterprise Systems and external data 
sources for both north bound and south bound integration 
High speed Transaction processing Engine Benchmarked, 
both structured and unstructured data for handling High 
Volume Data running into hundreds of millions deriving 
insight – BIG DATA PROCESSING & ANALYSIS 
Configurable Engine to define Complex Algorithms and 
Business Logic 
Can fit into the enterprise IT strategy for business intelligence, 
analytics, integration, decisioning and action-ability; 
Compliments existing investments 
Built in Actionable Intelligence with technologically proven 
predictive modeling capabilities 
Next Best Action( NBA ) delivered to relevant touch points 
NBAs delivered in Real-Time( Dynamic Analytics )
• Customer Experience Acceleration 
• Personalization of Services 
• Continuous Engagement 
• Quality of Experience monitoring 
• Proactive Service Response 
• Targeted Campaigns 
• Increase in Profits 
• Actionable Intelligence 
• Revenue Maximization 
“Continuous engagement 
and personalization 
brings more customers 
and much more profits” 
Optimize Investment and Increase 
Loyalty with enliven CEM® Solution 
Business benefits using enliven CEM® solution 
• Improve Customer Visibility 
• Dynamic insight (profile, interac 
tions and transactions) 
• Unified view of customer across 
LOBs 
• Best Fit Analysis for each customer 
• Engagement Model for each and 
every customer 
• Sustain Customers 
• Key Experience Indicators 
• Cross channel consistent experience 
• Increased Customer Lifecycle Value 
• Churn Prediction & Retention 
Winning loyalty and advocacy of large customer base, by efficiently 
managing the customer experience and engagement, keeps profits soaring
Ramyam Intelligence Lab 
Ramyam Intelligence Lab is a next generation analytics driven actionability company, 
enabling service providers to deliver superior experience and engagement to their customers. 
Processing billions of transactions from variety of data sources internal and external to the 
enterprise, our innovative platform uses behavioral modeling to revolutionalize the way 
customer engagement is managed. 
Our mission is to help organize, customer engagement and actionability as business process 
for service providers world wide. Our product is deployed and being tried by leading Retailers, 
Telcos, Banks worldwide.
ramyam 
Intelligence Lab 
Experience Delight 
www.ramyamlab.com 
Ramyam Intelligence Lab Pvt. Ltd., 
3rd Floor, Mitra Towers, 
10/4, Kasturba Road, 
Bangalore – 560001 
Karnataka, India. 
+91-80-67269266 
sales@ramyamlab.com

Mais conteúdo relacionado

Mais procurados

Skyward Products
Skyward  ProductsSkyward  Products
Skyward Productskshukla5
 
Zanibal Financial Services Solutions
Zanibal Financial Services SolutionsZanibal Financial Services Solutions
Zanibal Financial Services SolutionsZanibal LLC
 
CRM at Oracle: Real-Time Decisions
CRM at Oracle: Real-Time DecisionsCRM at Oracle: Real-Time Decisions
CRM at Oracle: Real-Time DecisionstbOracleCRM
 
Sage CRM And SageCRM.Com Overview
Sage CRM And SageCRM.Com OverviewSage CRM And SageCRM.Com Overview
Sage CRM And SageCRM.Com OverviewSage India
 
Business and Data in motion
Business and Data in motionBusiness and Data in motion
Business and Data in motionBearingPoint
 
Sage CRM v7.3 -- Summary
Sage CRM v7.3 -- SummarySage CRM v7.3 -- Summary
Sage CRM v7.3 -- SummaryDavid Beard
 
CRM at Oracle: Self Service Sales Campaigns
CRM at Oracle: Self Service Sales Campaigns CRM at Oracle: Self Service Sales Campaigns
CRM at Oracle: Self Service Sales Campaigns tbOracleCRM
 
Configure Price Quote as an Agent for Change
Configure Price Quote as an Agent for ChangeConfigure Price Quote as an Agent for Change
Configure Price Quote as an Agent for ChangeApttus
 
360° B2B Sales Management
360° B2B Sales Management360° B2B Sales Management
360° B2B Sales ManagementBearingPoint
 
Higher Revenue with Renewals for Sales VPs
Higher Revenue with Renewals for Sales VPsHigher Revenue with Renewals for Sales VPs
Higher Revenue with Renewals for Sales VPsServiceSource
 
BAASS Connect 2013 Why More Than Ever, CRM Matters For Every Business
BAASS Connect 2013 Why More Than Ever, CRM Matters For Every BusinessBAASS Connect 2013 Why More Than Ever, CRM Matters For Every Business
BAASS Connect 2013 Why More Than Ever, CRM Matters For Every BusinessBAASS Business Solutions Inc.
 
Fast Is The New Big: Turbocharged E-Commerce on Salesforce
Fast Is The New Big: Turbocharged E-Commerce on SalesforceFast Is The New Big: Turbocharged E-Commerce on Salesforce
Fast Is The New Big: Turbocharged E-Commerce on SalesforceApttus
 
Siebel System: Anatomy of a Sale, Part 1
Siebel System:  Anatomy of a Sale, Part 1Siebel System:  Anatomy of a Sale, Part 1
Siebel System: Anatomy of a Sale, Part 1Anant Lodha
 

Mais procurados (20)

CRM Solution Blueprint
CRM Solution BlueprintCRM Solution Blueprint
CRM Solution Blueprint
 
Skyward Products
Skyward  ProductsSkyward  Products
Skyward Products
 
Zanibal Financial Services Solutions
Zanibal Financial Services SolutionsZanibal Financial Services Solutions
Zanibal Financial Services Solutions
 
Enliven CEM Banking Brochure
Enliven CEM Banking BrochureEnliven CEM Banking Brochure
Enliven CEM Banking Brochure
 
CRM at Oracle: Real-Time Decisions
CRM at Oracle: Real-Time DecisionsCRM at Oracle: Real-Time Decisions
CRM at Oracle: Real-Time Decisions
 
Sage CRM And SageCRM.Com Overview
Sage CRM And SageCRM.Com OverviewSage CRM And SageCRM.Com Overview
Sage CRM And SageCRM.Com Overview
 
Business and Data in motion
Business and Data in motionBusiness and Data in motion
Business and Data in motion
 
Factory Navigator
Factory NavigatorFactory Navigator
Factory Navigator
 
Profit Hunters
Profit HuntersProfit Hunters
Profit Hunters
 
Sage CRM v7.3 -- Summary
Sage CRM v7.3 -- SummarySage CRM v7.3 -- Summary
Sage CRM v7.3 -- Summary
 
CRM at Oracle: Self Service Sales Campaigns
CRM at Oracle: Self Service Sales Campaigns CRM at Oracle: Self Service Sales Campaigns
CRM at Oracle: Self Service Sales Campaigns
 
The W5 of Sales Analytics
The W5 of Sales AnalyticsThe W5 of Sales Analytics
The W5 of Sales Analytics
 
Configure Price Quote as an Agent for Change
Configure Price Quote as an Agent for ChangeConfigure Price Quote as an Agent for Change
Configure Price Quote as an Agent for Change
 
360° B2B Sales Management
360° B2B Sales Management360° B2B Sales Management
360° B2B Sales Management
 
Higher Revenue with Renewals for Sales VPs
Higher Revenue with Renewals for Sales VPsHigher Revenue with Renewals for Sales VPs
Higher Revenue with Renewals for Sales VPs
 
Crm12
Crm12Crm12
Crm12
 
Crm1
Crm1Crm1
Crm1
 
BAASS Connect 2013 Why More Than Ever, CRM Matters For Every Business
BAASS Connect 2013 Why More Than Ever, CRM Matters For Every BusinessBAASS Connect 2013 Why More Than Ever, CRM Matters For Every Business
BAASS Connect 2013 Why More Than Ever, CRM Matters For Every Business
 
Fast Is The New Big: Turbocharged E-Commerce on Salesforce
Fast Is The New Big: Turbocharged E-Commerce on SalesforceFast Is The New Big: Turbocharged E-Commerce on Salesforce
Fast Is The New Big: Turbocharged E-Commerce on Salesforce
 
Siebel System: Anatomy of a Sale, Part 1
Siebel System:  Anatomy of a Sale, Part 1Siebel System:  Anatomy of a Sale, Part 1
Siebel System: Anatomy of a Sale, Part 1
 

Destaque

Customer Experience Management for CSPs
Customer Experience Management for CSPsCustomer Experience Management for CSPs
Customer Experience Management for CSPsKedar Thakar
 
CEM local conference
CEM local conferenceCEM local conference
CEM local conferenceAIESECGreece
 
Ramyam Intelligence Lab in Indian Analytics Products Report
Ramyam Intelligence Lab in Indian Analytics Products ReportRamyam Intelligence Lab in Indian Analytics Products Report
Ramyam Intelligence Lab in Indian Analytics Products ReportRamyam Intelligence Lab
 
Top B2B Purple Goldfish Examples
Top B2B Purple Goldfish ExamplesTop B2B Purple Goldfish Examples
Top B2B Purple Goldfish ExamplesStan Phelps
 
Business Process Management CEM Method (update at http://www.slideshare.net/s...
Business Process Management CEM Method (update at http://www.slideshare.net/s...Business Process Management CEM Method (update at http://www.slideshare.net/s...
Business Process Management CEM Method (update at http://www.slideshare.net/s...Steve Towers, CEO and CPP Champion
 
Traditional Marketing is Dead... Long Live the Customer
Traditional Marketing is Dead... Long Live the CustomerTraditional Marketing is Dead... Long Live the Customer
Traditional Marketing is Dead... Long Live the CustomerStan Phelps
 
Blue Goldfish - Using Technology, Data and Analytics to Drive Both Profits an...
Blue Goldfish - Using Technology, Data and Analytics to Drive Both Profits an...Blue Goldfish - Using Technology, Data and Analytics to Drive Both Profits an...
Blue Goldfish - Using Technology, Data and Analytics to Drive Both Profits an...Stan Phelps
 
Customer experience management (cem)
Customer experience management (cem)Customer experience management (cem)
Customer experience management (cem)Saurabh Sawhney
 
B2B Customer Experience Management Best Practice Study PREVIEW SAMPLE
B2B Customer Experience Management Best Practice Study PREVIEW SAMPLEB2B Customer Experience Management Best Practice Study PREVIEW SAMPLE
B2B Customer Experience Management Best Practice Study PREVIEW SAMPLEClearAction
 
What is Customer Experience?
What is Customer Experience?What is Customer Experience?
What is Customer Experience?ClearAction
 
How Emotions Drive Customer Experience Webinar
How Emotions Drive Customer Experience WebinarHow Emotions Drive Customer Experience Webinar
How Emotions Drive Customer Experience WebinarGavin McMahon
 

Destaque (12)

Enliven CEM Telecom brochure
Enliven CEM  Telecom  brochureEnliven CEM  Telecom  brochure
Enliven CEM Telecom brochure
 
Customer Experience Management for CSPs
Customer Experience Management for CSPsCustomer Experience Management for CSPs
Customer Experience Management for CSPs
 
CEM local conference
CEM local conferenceCEM local conference
CEM local conference
 
Ramyam Intelligence Lab in Indian Analytics Products Report
Ramyam Intelligence Lab in Indian Analytics Products ReportRamyam Intelligence Lab in Indian Analytics Products Report
Ramyam Intelligence Lab in Indian Analytics Products Report
 
Top B2B Purple Goldfish Examples
Top B2B Purple Goldfish ExamplesTop B2B Purple Goldfish Examples
Top B2B Purple Goldfish Examples
 
Business Process Management CEM Method (update at http://www.slideshare.net/s...
Business Process Management CEM Method (update at http://www.slideshare.net/s...Business Process Management CEM Method (update at http://www.slideshare.net/s...
Business Process Management CEM Method (update at http://www.slideshare.net/s...
 
Traditional Marketing is Dead... Long Live the Customer
Traditional Marketing is Dead... Long Live the CustomerTraditional Marketing is Dead... Long Live the Customer
Traditional Marketing is Dead... Long Live the Customer
 
Blue Goldfish - Using Technology, Data and Analytics to Drive Both Profits an...
Blue Goldfish - Using Technology, Data and Analytics to Drive Both Profits an...Blue Goldfish - Using Technology, Data and Analytics to Drive Both Profits an...
Blue Goldfish - Using Technology, Data and Analytics to Drive Both Profits an...
 
Customer experience management (cem)
Customer experience management (cem)Customer experience management (cem)
Customer experience management (cem)
 
B2B Customer Experience Management Best Practice Study PREVIEW SAMPLE
B2B Customer Experience Management Best Practice Study PREVIEW SAMPLEB2B Customer Experience Management Best Practice Study PREVIEW SAMPLE
B2B Customer Experience Management Best Practice Study PREVIEW SAMPLE
 
What is Customer Experience?
What is Customer Experience?What is Customer Experience?
What is Customer Experience?
 
How Emotions Drive Customer Experience Webinar
How Emotions Drive Customer Experience WebinarHow Emotions Drive Customer Experience Webinar
How Emotions Drive Customer Experience Webinar
 

Semelhante a Enliven CEM Brochure

ecrm-120514081421-phpapp02.pdf
ecrm-120514081421-phpapp02.pdfecrm-120514081421-phpapp02.pdf
ecrm-120514081421-phpapp02.pdfetebarkhmichale
 
What are the best retail crm software solutions to manage retail customers
What are the best retail crm software solutions to manage retail customersWhat are the best retail crm software solutions to manage retail customers
What are the best retail crm software solutions to manage retail customersSpontaneous Enterprise
 
CRMNEXT Insurance Platform
CRMNEXT Insurance PlatformCRMNEXT Insurance Platform
CRMNEXT Insurance PlatformCRMNEXT
 
Customer Relationship Management (Crm) By Ravinder Tulsiani
Customer Relationship Management (Crm) By Ravinder TulsianiCustomer Relationship Management (Crm) By Ravinder Tulsiani
Customer Relationship Management (Crm) By Ravinder TulsianiRavinder Tulsiani
 
Mobile Application Development India
Mobile Application Development IndiaMobile Application Development India
Mobile Application Development IndiaBhupendra (Bob)
 
How to Achieve World Class Customer Experience through Insightful IT
How to Achieve World Class Customer Experience through Insightful IT How to Achieve World Class Customer Experience through Insightful IT
How to Achieve World Class Customer Experience through Insightful IT Bobhallahan
 
Genesys and Microsoft CRM: Pre-Packaged Customer Service Integration
Genesys and Microsoft CRM: Pre-Packaged Customer Service IntegrationGenesys and Microsoft CRM: Pre-Packaged Customer Service Integration
Genesys and Microsoft CRM: Pre-Packaged Customer Service IntegrationSean O'Connell
 
Enterprise Marketing Management (EMM) Overview
Enterprise Marketing Management (EMM) OverviewEnterprise Marketing Management (EMM) Overview
Enterprise Marketing Management (EMM) OverviewRussellRosen
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship managementTayyba Noreen
 
CRMNEXT Corporate Banking Platform
CRMNEXT Corporate Banking PlatformCRMNEXT Corporate Banking Platform
CRMNEXT Corporate Banking PlatformCRMNEXT
 
Electronic Customer Relationship Management (E-CRM)
Electronic Customer Relationship Management (E-CRM)Electronic Customer Relationship Management (E-CRM)
Electronic Customer Relationship Management (E-CRM)Aldwin John Sicapiro
 
ecrm-true-180221061404.pdf
ecrm-true-180221061404.pdfecrm-true-180221061404.pdf
ecrm-true-180221061404.pdfetebarkhmichale
 
Deloitte salesforce 30062014
Deloitte salesforce 30062014Deloitte salesforce 30062014
Deloitte salesforce 30062014Mullrich1012
 

Semelhante a Enliven CEM Brochure (20)

ecrm-120514081421-phpapp02.pdf
ecrm-120514081421-phpapp02.pdfecrm-120514081421-phpapp02.pdf
ecrm-120514081421-phpapp02.pdf
 
What are the best retail crm software solutions to manage retail customers
What are the best retail crm software solutions to manage retail customersWhat are the best retail crm software solutions to manage retail customers
What are the best retail crm software solutions to manage retail customers
 
E-CRM
E-CRME-CRM
E-CRM
 
OPTIMOVE.pptx
OPTIMOVE.pptxOPTIMOVE.pptx
OPTIMOVE.pptx
 
Ril enliven cem__banking_presentation
Ril enliven cem__banking_presentationRil enliven cem__banking_presentation
Ril enliven cem__banking_presentation
 
CRMNEXT Insurance Platform
CRMNEXT Insurance PlatformCRMNEXT Insurance Platform
CRMNEXT Insurance Platform
 
Customer Relationship Management (Crm) By Ravinder Tulsiani
Customer Relationship Management (Crm) By Ravinder TulsianiCustomer Relationship Management (Crm) By Ravinder Tulsiani
Customer Relationship Management (Crm) By Ravinder Tulsiani
 
Mobile Application Development India
Mobile Application Development IndiaMobile Application Development India
Mobile Application Development India
 
BAASS Connect 2013 - CRM Beyond Sales and Marketing
BAASS Connect 2013 - CRM Beyond Sales and MarketingBAASS Connect 2013 - CRM Beyond Sales and Marketing
BAASS Connect 2013 - CRM Beyond Sales and Marketing
 
How to Achieve World Class Customer Experience through Insightful IT
How to Achieve World Class Customer Experience through Insightful IT How to Achieve World Class Customer Experience through Insightful IT
How to Achieve World Class Customer Experience through Insightful IT
 
The Ultimate How-To CRM Guide
The Ultimate How-To CRM GuideThe Ultimate How-To CRM Guide
The Ultimate How-To CRM Guide
 
Genesys and Microsoft CRM: Pre-Packaged Customer Service Integration
Genesys and Microsoft CRM: Pre-Packaged Customer Service IntegrationGenesys and Microsoft CRM: Pre-Packaged Customer Service Integration
Genesys and Microsoft CRM: Pre-Packaged Customer Service Integration
 
Clarabridge Brochure
Clarabridge BrochureClarabridge Brochure
Clarabridge Brochure
 
Introduction To CRM
Introduction To CRMIntroduction To CRM
Introduction To CRM
 
Enterprise Marketing Management (EMM) Overview
Enterprise Marketing Management (EMM) OverviewEnterprise Marketing Management (EMM) Overview
Enterprise Marketing Management (EMM) Overview
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship management
 
CRMNEXT Corporate Banking Platform
CRMNEXT Corporate Banking PlatformCRMNEXT Corporate Banking Platform
CRMNEXT Corporate Banking Platform
 
Electronic Customer Relationship Management (E-CRM)
Electronic Customer Relationship Management (E-CRM)Electronic Customer Relationship Management (E-CRM)
Electronic Customer Relationship Management (E-CRM)
 
ecrm-true-180221061404.pdf
ecrm-true-180221061404.pdfecrm-true-180221061404.pdf
ecrm-true-180221061404.pdf
 
Deloitte salesforce 30062014
Deloitte salesforce 30062014Deloitte salesforce 30062014
Deloitte salesforce 30062014
 

Mais de Ramyam Intelligence Lab

Mais de Ramyam Intelligence Lab (6)

Ramyam Intelligence Lab - 20 Most Promising Enterprise Software Companies 2016
Ramyam Intelligence Lab - 20 Most Promising Enterprise Software Companies 2016Ramyam Intelligence Lab - 20 Most Promising Enterprise Software Companies 2016
Ramyam Intelligence Lab - 20 Most Promising Enterprise Software Companies 2016
 
Ramyam intelligence in silicon india
Ramyam intelligence in silicon indiaRamyam intelligence in silicon india
Ramyam intelligence in silicon india
 
Jd dba - 007
Jd   dba - 007Jd   dba - 007
Jd dba - 007
 
Jd sse testing - 002
Jd   sse testing - 002Jd   sse testing - 002
Jd sse testing - 002
 
Ramyamlab in PEM enterprise software_products-2014
Ramyamlab in PEM enterprise software_products-2014Ramyamlab in PEM enterprise software_products-2014
Ramyamlab in PEM enterprise software_products-2014
 
Enliven cem clickstream solution
Enliven cem clickstream solutionEnliven cem clickstream solution
Enliven cem clickstream solution
 

Último

AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesAI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesMd Hossain Ali
 
UiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPathCommunity
 
Machine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfMachine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfAijun Zhang
 
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintEmpowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintMahmoud Rabie
 
Cybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxCybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxGDSC PJATK
 
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDEADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDELiveplex
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8DianaGray10
 
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfIaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfDaniel Santiago Silva Capera
 
Igniting Next Level Productivity with AI-Infused Data Integration Workflows
Igniting Next Level Productivity with AI-Infused Data Integration WorkflowsIgniting Next Level Productivity with AI-Infused Data Integration Workflows
Igniting Next Level Productivity with AI-Infused Data Integration WorkflowsSafe Software
 
How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?IES VE
 
20230202 - Introduction to tis-py
20230202 - Introduction to tis-py20230202 - Introduction to tis-py
20230202 - Introduction to tis-pyJamie (Taka) Wang
 
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online CollaborationCOMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online Collaborationbruanjhuli
 
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Will Schroeder
 
Building AI-Driven Apps Using Semantic Kernel.pptx
Building AI-Driven Apps Using Semantic Kernel.pptxBuilding AI-Driven Apps Using Semantic Kernel.pptx
Building AI-Driven Apps Using Semantic Kernel.pptxUdaiappa Ramachandran
 
Videogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfVideogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfinfogdgmi
 
UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1DianaGray10
 
COMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a WebsiteCOMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a Websitedgelyza
 
UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6DianaGray10
 
Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024SkyPlanner
 

Último (20)

AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesAI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
 
UiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation Developers
 
Machine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfMachine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdf
 
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintEmpowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership Blueprint
 
Cybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxCybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptx
 
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDEADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8
 
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfIaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
 
Igniting Next Level Productivity with AI-Infused Data Integration Workflows
Igniting Next Level Productivity with AI-Infused Data Integration WorkflowsIgniting Next Level Productivity with AI-Infused Data Integration Workflows
Igniting Next Level Productivity with AI-Infused Data Integration Workflows
 
201610817 - edge part1
201610817 - edge part1201610817 - edge part1
201610817 - edge part1
 
How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?
 
20230202 - Introduction to tis-py
20230202 - Introduction to tis-py20230202 - Introduction to tis-py
20230202 - Introduction to tis-py
 
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online CollaborationCOMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
 
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
 
Building AI-Driven Apps Using Semantic Kernel.pptx
Building AI-Driven Apps Using Semantic Kernel.pptxBuilding AI-Driven Apps Using Semantic Kernel.pptx
Building AI-Driven Apps Using Semantic Kernel.pptx
 
Videogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfVideogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdf
 
UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1
 
COMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a WebsiteCOMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a Website
 
UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6
 
Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024
 

Enliven CEM Brochure

  • 1. CUSTOMER EXPERIENCE AND ENGAGEMENT enliven CEM® Enterprise CEM Solution
  • 2. “Understand the Needs and Wants of Each and Every Customer” enliven CEM®, Ramyam’s Customer Experience Management solution analyzes millions of Profiles, usage Transactions and touch point Interactions to create insight and apply actionable intelligence to continuously improve customer experience, resulting in customer loyalty and higher profits Customer Engagement - last mile delivery at touch points Situation based proactive service response and recommendations Consistent Multichannel 360 degree View Existing : Customer equation Failure to Understand Customer and their preferences Inability to retain under fierce Competition No realtime personalized action No long term engagement A closed loop end to end customer engagement solution Ramyam’s enliven CEM® empowers you by profiling your millions of customers and their billions of transactions creating single point of truth about each of your customers. The profile and dimensional cube of each and every customer is further enriched with analytics to gain deepest insight. Enliven engine moves a step ahead to deliver actions from these derived insights at relevant touchpoints, be it at the contact center, stores, online or the social media - Last Mile Delivery. The response from the customer is further processed and used to deliver next set of actions closing the loop delivering comprehensive customer engagement. To Transform-not just improve – Customer Experience Enliven : Filling in the Gaps Effective: Customer equation Real Time personalized Experience and Response Our Differentiator Improved Revenue per customer Cross Channel Communication consistency Customer Advocacy
  • 3. How to differentiate when your business is heading towards commodification You don’t face customer challenges as everyone else. So why use one-size-fits-all kind of solutions? Ramyam’s enliven CEM® customer experience management applications are powerful and easy to configure and use, and they scale to support the customer needs of all sizes. Capabilities of our engine Pioneer in CEM The system uses advanced statistical and prediction methodologies to offer a thorough understanding of transactional and interactional activities by the customer with the business and enables organizations to gain key insight on the customer profile and build specific engagement plans which accelerate customer experience. Tight Integration with enterprise Systems and external data sources for both north bound and south bound integration High speed Transaction processing Engine Benchmarked, both structured and unstructured data for handling High Volume Data running into hundreds of millions deriving insight – BIG DATA PROCESSING & ANALYSIS Configurable Engine to define Complex Algorithms and Business Logic Can fit into the enterprise IT strategy for business intelligence, analytics, integration, decisioning and action-ability; Compliments existing investments Built in Actionable Intelligence with technologically proven predictive modeling capabilities Next Best Action( NBA ) delivered to relevant touch points NBAs delivered in Real-Time( Dynamic Analytics )
  • 4. • Customer Experience Acceleration • Personalization of Services • Continuous Engagement • Quality of Experience monitoring • Proactive Service Response • Targeted Campaigns • Increase in Profits • Actionable Intelligence • Revenue Maximization “Continuous engagement and personalization brings more customers and much more profits” Optimize Investment and Increase Loyalty with enliven CEM® Solution Business benefits using enliven CEM® solution • Improve Customer Visibility • Dynamic insight (profile, interac tions and transactions) • Unified view of customer across LOBs • Best Fit Analysis for each customer • Engagement Model for each and every customer • Sustain Customers • Key Experience Indicators • Cross channel consistent experience • Increased Customer Lifecycle Value • Churn Prediction & Retention Winning loyalty and advocacy of large customer base, by efficiently managing the customer experience and engagement, keeps profits soaring
  • 5. Ramyam Intelligence Lab Ramyam Intelligence Lab is a next generation analytics driven actionability company, enabling service providers to deliver superior experience and engagement to their customers. Processing billions of transactions from variety of data sources internal and external to the enterprise, our innovative platform uses behavioral modeling to revolutionalize the way customer engagement is managed. Our mission is to help organize, customer engagement and actionability as business process for service providers world wide. Our product is deployed and being tried by leading Retailers, Telcos, Banks worldwide.
  • 6. ramyam Intelligence Lab Experience Delight www.ramyamlab.com Ramyam Intelligence Lab Pvt. Ltd., 3rd Floor, Mitra Towers, 10/4, Kasturba Road, Bangalore – 560001 Karnataka, India. +91-80-67269266 sales@ramyamlab.com