2. “Understand the Needs
and Wants of Each and
Every Customer”
enliven CEM®, Ramyam’s Customer Experience Management
solution analyzes millions of Profiles, usage Transactions and
touch point Interactions to create insight and apply actionable
intelligence to continuously improve customer experience,
resulting in customer loyalty and higher profits
Customer Engagement -
last mile delivery at touch
points
Situation based
proactive service response
and recommendations
Consistent Multichannel 360
degree View
Existing :
Customer equation
Failure to Understand
Customer and their preferences
Inability to retain under
fierce Competition
No realtime
personalized action
No long term engagement
A closed loop end to end customer
engagement solution
Ramyam’s enliven CEM® empowers you by profiling your millions
of customers and their billions of transactions creating single
point of truth about each of your customers. The profile and
dimensional cube of each and every customer is further enriched
with analytics to gain deepest insight. Enliven engine moves a
step ahead to deliver actions from these derived insights at
relevant touchpoints, be it at the contact center, stores, online or
the social media - Last Mile Delivery.
The response from the customer is further processed and used
to deliver next set of actions closing the loop delivering
comprehensive customer engagement.
To Transform-not just improve – Customer Experience
Enliven :
Filling in the Gaps
Effective:
Customer equation
Real Time personalized
Experience and Response
Our Differentiator
Improved Revenue per customer
Cross Channel Communication
consistency
Customer Advocacy
3. How to differentiate when
your business is heading
towards commodification
You don’t face customer challenges as everyone else.
So why use one-size-fits-all kind of solutions?
Ramyam’s enliven CEM® customer experience management
applications are powerful and easy to configure and use, and
they scale to support the customer needs of all sizes.
Capabilities of our engine
Pioneer in CEM
The system uses advanced
statistical and prediction
methodologies to offer a
thorough understanding of
transactional and interactional
activities by the customer with
the business and enables
organizations to gain key
insight on the customer profile
and build specific engagement
plans which accelerate
customer experience.
Tight Integration with enterprise Systems and external data
sources for both north bound and south bound integration
High speed Transaction processing Engine Benchmarked,
both structured and unstructured data for handling High
Volume Data running into hundreds of millions deriving
insight – BIG DATA PROCESSING & ANALYSIS
Configurable Engine to define Complex Algorithms and
Business Logic
Can fit into the enterprise IT strategy for business intelligence,
analytics, integration, decisioning and action-ability;
Compliments existing investments
Built in Actionable Intelligence with technologically proven
predictive modeling capabilities
Next Best Action( NBA ) delivered to relevant touch points
NBAs delivered in Real-Time( Dynamic Analytics )
4. • Customer Experience Acceleration
• Personalization of Services
• Continuous Engagement
• Quality of Experience monitoring
• Proactive Service Response
• Targeted Campaigns
• Increase in Profits
• Actionable Intelligence
• Revenue Maximization
“Continuous engagement
and personalization
brings more customers
and much more profits”
Optimize Investment and Increase
Loyalty with enliven CEM® Solution
Business benefits using enliven CEM® solution
• Improve Customer Visibility
• Dynamic insight (profile, interac
tions and transactions)
• Unified view of customer across
LOBs
• Best Fit Analysis for each customer
• Engagement Model for each and
every customer
• Sustain Customers
• Key Experience Indicators
• Cross channel consistent experience
• Increased Customer Lifecycle Value
• Churn Prediction & Retention
Winning loyalty and advocacy of large customer base, by efficiently
managing the customer experience and engagement, keeps profits soaring
5. Ramyam Intelligence Lab
Ramyam Intelligence Lab is a next generation analytics driven actionability company,
enabling service providers to deliver superior experience and engagement to their customers.
Processing billions of transactions from variety of data sources internal and external to the
enterprise, our innovative platform uses behavioral modeling to revolutionalize the way
customer engagement is managed.
Our mission is to help organize, customer engagement and actionability as business process
for service providers world wide. Our product is deployed and being tried by leading Retailers,
Telcos, Banks worldwide.