This document provides tips for optimizing selling skills such as having product knowledge, building rapport, active listening, communication, time management, understanding customer needs, preventing and handling objections, closing techniques, and post-sale relationship management. It discusses how customers buy by analyzing leads, exploring options, eliminating doubts, gaining trust, and making decisions. It also outlines how to sell through greeting, understanding customer needs, probing with customers, presenting plans, overcoming objections, giving assurances to build trust, and closing the sale. The document also provides tips for effective product presentations and skills of super salespeople such as being risk-taking, confident, keeping targets in mind, being a team player, solving problems, and learning from rejections.
2. How to optimize the
Selling Skills?
1. Product Knowledge
2. Rapport Building on the Call
3. Active Listening
4. Communication
5. Time Management
6. Understand customer needs
7. Objection Prevention
8. Objection Handling
9. Closing Techniques
10. Post-Sale Relationship Management
3. How do
customers Buy?
• Lead Analysis.
• Exploring options
• Eliminating doubts
• Gaining the trust.
• Decision Making
How do we sell?
• Greeting
•Understanding the
Customer needs.
•Probing with the
customer.
•Presenting the Plans
•Overcoming the
objections
•Giving the security
make them trusworthy
•Close the sale
4. Product Presentation
• Explain the benefits with features.
• Explain the product as SOLUTION rather than just a
plans
• Do not show too many or less plans.
• Be smart enough to give answers of any customer
query.
• Be confident and knowledgeable.
• As many customers doubts will get cleared we are
more nearer to the sale.
5. Super Sales Person Skill
• Risk taking ability and Confident
• Keeping target in mind
• Team Player
• Solving Problems
• Learning from rejections.
Thanking You
