Oracle Retail Cloud Services Blueprint 2022

2. Oracle Retail Cloud Services | Next Generation
Cloud Services Blueprint 2022
Copyright © 2021 Oracle and/or its affiliates
2

3. Safe harbor statement
The following is intended to outline our general product direction. It is intended for information
purposes only and may not be incorporated into any contract. It is not a commitment to deliver any
material, code, or functionality, and should not be relied upon in making purchasing decisions.
The development, release, timing, and pricing of any features or functionality described for Oracle’s
products may change and remains at the sole discretion of Oracle Corporation.
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4. Agenda
1 Overview
2
Cloud Operations
3
Appendix
4
4 Copyright © 2021 Oracle and/or its affiliates
Continuous Delivery

5. Oracle Retail Cloud Services
Overview
Continuous Delivery
Continuous Delivery is the ongoing deployment of cloud
updates to progressively increase security, performance,
and productivity levels of your cloud service subscriptions
in order to maximize your return on investment in Oracle
Retail Cloud Services.
Cloud Operations
Oracle Retail Cloud Operations is the management of the
cloud service infrastructure and processes to monitor and
protect your business should unexpected events occur.
5 Copyright © 2021 Oracle and/or its affiliates

6. Oracle Retail Cloud Services
Cloud Services Supported by Continuous Delivery
6 Copyright © 2021 Oracle and/or its affiliates
Brand Compliance
• Oracle Retail Brand Compliance Cloud Service
Customer Engagement
• Oracle Retail Customer Management and
Segmentation Foundation Cloud Service
• Oracle Retail Campaign and Deal Management
Cloud Service
• Oracle Retail Loyalty and Awards Cloud Service
• Oracle Retail Gift Cards Cloud Service
Insights & Science
• Oracle Retail Merchandising Insights Cloud
Service
• Oracle Retail Customer Insights Cloud Service
• Oracle Retail Insights Cloud Service Suite
• Oracle Retail Science Cloud Services
• Oracle Retail Promotion and Markdown
Optimization Cloud Service
• Oracle Retail Offer Optimization Cloud Service
• Oracle Retail Assortment and Space Optimization
Cloud Service
• Oracle Retail Advanced Clustering Cloud Service
Order Management System
• Oracle Retail Order Management System Cloud
Service
Store Inventory Operations
• Oracle Retail Store Inventory Operations Cloud
Service
• Oracle Retail Enterprise Inventory Cloud Service
• Oracle Retail Store Operations Cloud Service
Xstore Office
• Oracle Retail Xstore Office Cloud Service
Retail Home
• Retail Home Cloud Service
Process Orchestration & Monitoring
• Process Orchestration & Monitoring Cloud Service
Merchandising
• Oracle Merchandising Foundation Cloud Service
• Oracle Retail Allocation Cloud Service
• Oracle Retail Integration Cloud Service
• Oracle Retail Invoice Matching Cloud Service
• Oracle Retail Pricing Cloud Service
Planning & Optimization, and
Retail Demand Forecasting
• Oracle Retail Merchandise Financial Planning
Cloud Service
• Oracle Retail Merchandise Financial Planning
Enterprise Edition Cloud Service
• Oracle Retail Assortment Planning & Optimization
for GHL Cloud Service
• Oracle Retail Assortment and Item Planning FSL
Cloud Service
• Oracle Retail Assortment and Item Planning Cloud
Service
• Oracle Retail Demand Forecasting Cloud Service
Order Broker
• Oracle Retail Order Broker Cloud Service

7. Continuous Delivery
7 Copyright © 2021 Oracle and/or its affiliates

8. Continuous Delivery
8 Copyright © 2021 Oracle and/or its affiliates
•To ensure Customer Success, Oracle is committed to providing continuous improvement of our Cloud Service
security, performance, availability and functionality through the Continuous Delivery process.
•Oracle requires all Cloud Services customers to keep their Cloud Services current with the software versions
that Oracle designates as generally available (GA) for such Cloud Services.
•The update process detailed in this document outlines cloud update delivery cycles that our Cloud Services
customers can plan for with confidence.
•Cloud Updates are not upgrades. They require minimal investment while business continuity is maintained.
•Most new features are disabled. You choose if/when to enable them.

9. Continuous Delivery Process
9 Copyright © 2021 Oracle and/or its affiliates
The following describes the cloud update process for Major, Service, Critical, and Hot Fix updates.
•Email notification to
Customer of
scheduled update
Schedule
•Lock access
•Execute backup
Prepare
•Apply update
•Validate update
•Unlock access
Apply
•Email notification to
Customer of update
completion
Notify
•Execute MAT
•If issues, log SR
Verify
Oracle Customer

10. Continuous Delivery Calendar
10 Copyright © 2021 Oracle and/or its affiliates
October
July
April
January
Cloud Update Availability
All Oracle Retail Cloud Services deliver Cloud Updates on a quarterly basis in
the months of January, April, July, and October.
Cloud Update Scheduling
Cloud Updates are automatically scheduled when all environments have
completed provisioning, including Stage, Production, and other Non-
Production environments.
Cloud Update Deployment
Non-Production Stage environments are updated within 60 days after the
month of availability. Production environments are updated following the
defined verification period. Dev environments are updated prior to Stage.
Test environments are updated after Production.

11. Continuous Delivery Calendar
The Cloud Update Calendar is
standardized across all Oracle
Retail Cloud Services.
All Cloud Updates are mandatory
and must be applied to maintain
security and performance levels
while delivering ongoing
enhancements to maximize
Customers’ return on investment.
Cloud updates cannot be
rescheduled.
Customers should plan to
integrate the Cloud Update
Calendar into their business and
project plans.
Customers are responsible for
staffing resources to complete
verification, as well as for the
creation and completion of
detailed Minimal Acceptance
Testing (MAT) plans.
Cloud updates are scheduled
Monday-Friday between the
hours of 10pm-6am local
customer time, unless Scheduling
Preferences can be
accommodated. Scheduling
preferences are not guaranteed.
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12. Cloud Update Types
12 Copyright © 2021 Oracle and/or its affiliates
Major Update Service Update Critical Update Hot Fix
Contents
• New features
• Architecture and configuration
changes
• Integration changes
• Defect fixes
• Change management
• Translations
• Critical Patch Update
• Admin features
• Operational changes
• Defect fixes
• Minor UI enhancements
• Translations
• Critical Patch Update
• Critical fixes
• Critical Patch Update
Ad hoc urgent defect fixes
released between Cloud
Update intervals. Hot Fixes
are included in the next Cloud
Update.
Minimal
Acceptance
Testing
Complete MAT recommended.
• Resources may include
business/end-user, system
administrator, and system
integrator.
Selective MAT recommended.
• Resources may include
business/end-user and system
administrator.
Verification of fixes
recommended.
• Resources include a system
administrator.
Verification of fixes
recommended.
• Resources include a system
administrator.
Verification
Period
• 4 Weeks • 2 Weeks • 2 Weeks • As determined
Documentation
• Full updates to solution
documentation
• Advance Release Notification
• Release Notes
• Enablement material
• Minor updates to solution
documentation
• Advance Release Notification
• Release Notes
• Enablement material
• Release Notes only • Release notes only

13. Continuous Delivery Calendar
13 Copyright © 2021 Oracle and/or its affiliates
Merch /
RICS
Store
Inventory
Operations
P&O &
RDF
Insights &
Science
Xstore
Office
Order Mgt
System
Order
Broker
Customer
Engagement
Brand
Compliance
Retail
Home
POM
January Service Major Major Major Major Major Major Service Service Major Major
April Major Service Service Service Critical Service Service Service Major Service Service
July Service Service Major Major Service Major Major Major Service Service Service
October Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical
**All Calendars and Policies are reviewed annually and subject to change.**
2022 Continuous Delivery Portfolio Calendar

14. Notifications
Advance Release Notification
10 business days
prior to Cloud Update Availability
Published to My Oracle Support
Cloud Update Notification
10 business days
prior to Scheduled Cloud Update
Emailed to Customer
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15. Verification
A verification period allows the
Customer time to test a new
cloud update in the Non-
Production Stage environment
before it is applied to the
Production environment.
Verification periods are defined
by Cloud Update type (that is,
Major, Service, and Critical).
Verification should commence as
soon as the Cloud Update is
applied to the Non-Production
Stage environment to allow time
to report and resolve issues if
needed.
Minimal Acceptance Testing
(MAT) Guidelines are available
for each Cloud Service on My
Oracle Support to provide
Customers with
recommendations to create a
more detailed MAT Plan.
The actual time period between
environments may vary +/- a few
days from the defined
verification period due to
scheduling factors.
The verification period cannot be
shortened or extended.
15 Copyright © 2021 Oracle and/or its affiliates

16. Verification Approach
10 Days Prior
Review Cloud Update Notification
(email) for details
Read Advance Release Notification,
Release Notes, and Minimal
Acceptance Testing Guidelines
Prepare Minimal Acceptance Testing
plan and allocate resources
Communicate environment update
schedule to end users
1 Day Prior
Save/Commit all data
Suspend batch jobs
1 Day After
Complete Minimal Acceptance Testing
Report any issues immediately by
submitting a Support Request
Resume batch jobs
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17. Cloud Operations
17 Copyright © 2021 Oracle and/or its affiliates

18. Cloud Environments
Non-Production Stage
• Used cyclically for rollout / minimum acceptance
testing (MAT) of updates
• Resides in the same data center as Production
• Additional Non-Production environment(s) (NPE)
can be purchased
Production
• Sized for expected growth
• Fully monitored
• Full high availability (HA)/disaster recovery* (DR)
Disaster Recovery*
• Fully sized Standby environment
• Active-Active Model
• Interconnected by a low-latency, encrypted
network
• Fully mirrors Production
Break/Fix
• Non-production environment for development,
testing and other customer-led activities
• *Only applicable to Merchandising Foundation
Cloud Service
18 Copyright © 2021 Oracle and/or its affiliates

19. Monitoring & Management
19
Monitored
Components
• Oracle monitors hardware that
supports the Cloud Services, and
generates alerts for monitored
network components, such as
CPU, memory, storage, database,
and others.
Capacity
Management
• Oracle reviews Cloud Service
usage on a regular basis.
• Some Cloud Services provide
usage metrics from within the
application. (See Cloud Service
guide for available self-service
utilities.)
Copyright © 2021 Oracle and/or its affiliates

20. Backup Strategy
20 Copyright © 2021 Oracle and/or its affiliates
Backups are completed for
Oracle’s use to minimize risk
of data loss.
Oracle performs a
combination of incremental
and full backups of
production data.
Oracle’s backup strategy
varies by cloud service (for
example, nightly backups,
incremental), but the
approach ensures Oracle
meets the Service Level
Objectives as defined in the
specific service description.
Backups are stored at the
primary site used to provide
the Cloud Services, and also
stored at an alternate
location for retention
purposes.
A backup is typically
retained online or offline for
a period of at least 60 days
after the date that the
backup is made.

21. Business Continuity
RECOVERY POINT
OBJECTIVE (RPO) :
1 HOUR
RECOVERY TIME
OBJECTIVE (RTO) :
12 HOURS
TARGET SYSTEM
AVAILABILITY:
99.5%
21 Copyright © 2021 Oracle and/or its affiliates
Service Level Metrics
Disaster Recovery
Installed &
Patched Code
in Production
Standby
environment -
interconnected
low-latency,
encrypted
network
Data Guard,
Rsync, Active-
Active Model
For more information: Oracle Retail Cloud Services – Services Descriptions & Metrics

22. Planned Maintenance
22 Copyright © 2021 Oracle and/or its affiliates
Frequency
Occurs quarterly
*See Cloud Service Pillar document
for Cloud Service specifics.
Notifications
System administrators receive
notifications 10 business days in
advance through email. All
maintenance is conducted in an
expeditious manner to maintain
business continuity.
Contents
Security Patches to address
common vulnerabilities and
exposures (CVE)
Operating system patching
Database maintenance
Password rotations

23. Environment Refresh
23 Copyright © 2021 Oracle and/or its affiliates
Environment
refresh options
and approaches
can vary by Cloud
Service.
Service Requests
to refresh a Non-
Production
environment
(NPE) require a 14-
day lead time.
Refreshes are
limited to once per
quarter per Non-
Production
environment
(NPE).
Refreshes require
downtime for the
destination.
Downtime varies
by Cloud Service
and volume of
data.
Merch
Store
Inventory
Retail
Integration
P&O
& RDF
Insights &
Science
Brand
Comp
Customer
Engagement
Copies Data From Production → Non-Production
Copies Data From Non-Production → Non-Production n/a
Service Request (SR) Required
Xstore Office Order Management System Order Broker
APIs allow customers to refresh
seed data in Production and Non-
Production on their own schedule.
Service Requests cannot be
submitted for this activity.
Not Available due to Personal
Identifiable Information (PII).
Not Available due to Personal
Identifiable Information (PII).
Cloud Service Approach
For more information: How to Request an Environment Refresh for Retail Cloud Services

24. Summary
24 Copyright © 2021 Oracle and/or its affiliates
Merch
Store
Inventory
Retail
Integration
P&O &
RDF
Demand
Forecasting
Insights &
Science
Xstore
Office
Order Mgt
System
Order
Broker
Customer
Engagement
Brand
Compliance
Retail
Home
POM
Prod Vs Non-Prod
Environment
Sizing
Equal Equal Equal Equal Equal Equal Equal
Non-prod
sized smaller
Non-prod
sized smaller
Non-prod
sized smaller
Non-prod
sized smaller
Equal Equal
Monitoring
Available -
standard
Available -
standard
Available -
standard
Available -
standard
Available -
standard
Available -
standard
Available -
standard
Available -
standard
Available -
standard
Available -
standard
Available -
standard
Available -
standard
Available -
standard
Backup Policy
Standard per
contract
Standard per
contract
Standard per
contract
Standard per
contract
Standard per
contract
Standard per
contract
Standard per
contract
Standard per
contract
Standard per
contract
Standard per
contract
Standard per
contract
Standard per
contract
Standard per
contract
Environment
Refresh Policy
Prod to Non-
prod, allow
one per
quarter
Prod to Non-
prod, allow
one per
quarter
Prod to Non-
prod, allow
one per
quarter
Prod to Non-
prod, allow
one per
quarter
Prod to Non-
prod, allow
one per
quarter
Prod to Non-
prod, allow
one per
quarter
APIs allow
Customers to
update
databases on
own schedule.
Not currently
available -
PCI
restrictions
Not currently
available -
PCI
restrictions
Prod to Non-
prod, allow one
per quarter
Prod to Non-
prod, allow
one per
quarter
Not currently
available
Not currently
available
Standard
Maintenance
Required Required Required Required Required Required Required Required Required Required Required Required Required
2022 Cloud Services Operations

25. Appendix
25 Copyright © 2021 Oracle and/or its affiliates

26. Cloud Service Libraries
26 Copyright © 2021 Oracle and/or its affiliates
Libraries contain Blueprints, Advance Release
Notifications, Minimal Acceptance Testing (MAT)
Guidelines, and more.
Brand Compliance Cloud Service Planning & Optimization Cloud
Service
Customer Engagement Cloud Service Retail Home
Insights & Science Cloud Service Retail Integration Cloud Service
Merchandising Cloud Service Store Inventory Operations Cloud
Service
Order Broker Cloud Service Supply Chain Cloud Service
Order Management Cloud Service Xstore Cloud Service

27. Cloud Service Resources
27 Copyright © 2021 Oracle and/or its affiliates
Oracle Retail Cloud Services Frequently Asked Questions
My Oracle Support Portal
Oracle Support Contacts – Global Directory
Retail Reference Library
Retail Product End User Documentation
Retail Learning Subscriptions
Retail Suite Information Center

28. Contracts & Policy Documents
28 Copyright © 2021 Oracle and/or its affiliates
Oracle Retail Cloud Service
Descriptions and Metrics
Documents the standard Oracle Retail Cloud Services Service Descriptions
and Metrics.
Global Business Units Cloud Services Contractual
Documentation
Supplemental document to the Oracle Cloud Hosting & Delivery Policies
and Oracle Practice documents. Includes service availability, Oracle cloud
security policy, change management, disaster recovery, information
transfer, and compliance.
Oracle Cloud Hosting and Delivery Policies Documents the Oracle cloud services policies applicable throughout Oracle.
Contracts – Oracle Cloud Services Additional contract documents referenced in your Oracle Cloud Ordering
Document or your Oracle cloud services agreement.
Cloud Service Pillar Document A supplement to the Oracle Cloud Hosting and Delivery Policies. Its
purpose is to account for exceptions and additional terms specific to the
Oracle Global Business Units. The content of this
document takes precedence over the Oracle Cloud Hosting and Delivery
Policies.

29. Cloud Update Notification | Sample
29 Copyright © 2021 Oracle and/or its affiliates

30. XBRi Cloud Service
30 Copyright © 2021 Oracle and/or its affiliates
**Policies and processes are consistent with Continuous Delivery.
Calendars and Policies are reviewed annually and subject to change.**
2022 Continuous Delivery Calendar
January April July October
XBRi Critical Critical Service Critical
XBRi Cloud Service Library Contains Advance Release Notifications, Minimal Acceptance Testing (MAT)
Guidelines and more.
XBRi Cloud Service - Decommission Announcement Contains Decommission Statement including FAQ’s.