A dynamic & result oriented professional with 17 years of rich experience in Stock and Sales analysis, Strategic Planning and Management Strategic Planning & Management, Operations Management, General Administration, Infrastructure Development & Man Management. Spearheading Retail industry related operations and general administrative functions including policy implementation & facilities management across the organization. Confident and outgoing individual, with a strong track record in Retail Marketing/Customer Care in retail industry. Skilled in all aspects of customer care and in anticipating customer’s needs while visiting the Showroom.

1. RAJIV JAIN
Contact Number +91 – 11 – 6468 8744 / 98183 58669
Email: jainrajiv.delhi@gmail.com
Seeking challenging assignments to Plan & Manage Business operations (with P & L responsibilities) with an organization.
PRÉCIS
AREAS OF EXPERTISE
- Stock and Sales Analysis
- Strategic Planning & Management
- General Administration & HRD
- Liaising & Coordination
- Visual Merchandising
- Infrastructure Planning & Setup
- Inventory Management
- Management Information System
- Customer Services
- Training & Development
2001
Bachelor in Arts
University of Delhi, Delhi
ADDITIONAL QUALIFICATIONS
ξ Working knowledge of MS office,
Email, Internet

2. A dynamic & result oriented professional with 17 years of rich experience in Stock and Sales analysis, Strategic
Planning and Management Strategic Planning & Management, Operations Management, General Administration,
Infrastructure Development & Man Management. Spearheading Retail industry related operations and general
administrative functions including policy implementation & facilities management across the organization.
Confident and outgoing individual, with a strong track record in Retail Marketing/Customer Care in retail industry.
Skilled in all aspects of customer care and in anticipating customer’s needs while visiting the Showroom.
FUNCTIONAL SKILLS
 Effectuating pre-planned sales strategies for accomplishment of performance milestones.
 Networking with prospective clients generates business from the existing accounts & achieve profitability &
increased sales growth.
 Implementing quality improvement measures for continual improvement in services, identifying improvement
areas and implementing adequate measures to maximize customer satisfaction
 Building cordial relations with customers to sustain of the profitability the business.
 Managing a team of associates and monitoring their performance to ensure efficiency in process operations &
ensure meeting of individual / group targets.
 Mentoring process teams; allocating specific targets after considering the competency level.
 Arranging trainings for new recruits for improving their performance levels; updating them latest developments
& modifications and inspire individuals to strive for excellence.
 Handling complete facilities & infrastructure set up involving Showrooms, Conference and Training Facilities.
 Ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs
(Service Level Agreement) and work processes and thus managing cost-effective operations.
 Setting out quality standards for various operational areas & ensuring adherence to quality standards.
OCCUPATIONAL CONTOUR
Tenure Organization Designation
ξ Aug’1998 – Dec’2001 Hindustan Times Ltd, New Delhi Team Leader.
Managing the team of 15 members, trained for direct sales to achieving the target.
ξ Jan’2002 – Jan’2004 Westside (A Tata Retail Enterprises Ltd) Sales Officer.
Taken care of Customers, Visual Merchandise, Customer service desk, on floor activities, Inventory
management.
ξ Feb’ 2004 – Nov’2004 Vibe Retail Store Manager.
Handling the Customers and store independently with compiling all daily reports.
ξ Nov’2004 – Oct’2006 Aditya Birla Nuvo Ltd. (Madura Garments) Store Manager.
MIS reports, Visual Merchandising, People Management, Inventory control, To convey all new
targets, Store related task, New merchandise related information to all team members.
ξ Oct’2006 – Dec’2009 Reid & Taylor Store Manager.
Handling retail Store in Delhi. Need to handle all their MIS, HRD, Merchandising, Accounts related,
Visual Merchandising and all daily basis related issues.
Launched 10 new stores in Delhi and national capital region.
ξ April2010-Dec2011 VASARI India (P) Ltd. Area Manager
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3. Vasari is Men and Women Ethnic Wear Brand. Handling 8 Stores in Delhi & Jaipur (Rajasthan).
ξ April 2012- Feb 2013 Reid & Taylor Marketing Manager- Retail
Handling Retails Stores of Reid & Taylor India Ltd in Delhi
ξ Feb 2013- Till date Ess Gee Trendz Pvt. Ltd Distribution Head
Handling Sales,distribution,MBO Channel and marketing for entire north India for
brands(UCB,PEPE(Delhi),ADIDAS, REEBOK,Global Desi & AND) E-commerce(Snap
Deal,Fashion&You,jabong,Flipkart)
TRAINING ATTENDED
ξ Undergone several of specialized training in All the Major Departments of the Retail.
ACHIEVMENTS
ξ Recipient of numerous customers Appreciations for excellent customer service in all organizations.
Hindustan Times (Leading News Paper in Delhi)
ξ Promoted as a Team leader in very short term.
Westside (A Tata Retail Enterprises)
ξ Recognized as The Team Leader for visual merchandising of the store.
Reid &Taylor
ξ Looked after 4-5 Retail Store.
ξ Launched new stores in due time at different parts of Delhi ( Reid&Taylor, Dunhill, Escada,
Belmonte, Stephens Brother& Carmichael House)
PERSONAL DETAILS
Date of Birth : 22nd
of January’ 1980
Address : Flat No-6, Pocket -3, Sector-2,
Rohini, New Delhi – 110085. INDIA.
______________________
RAJIV JAIN