1. CURRICULUM VITAE
Al Karama, Near ADCB Station - Dubai (U.A.E)
Contact No +971- 527622800 /Email ID: Shaun44.email@example.com
A result oriented professional with experience in Sales & Marketing, Retail Store Operations,
Customer Relationship Management and Team Management.
Currently employed with Landmark Group(Lifestyle) as a Sales Assistant
Out-of-the-Box thinker with a proven track record of increasing revenues, streamlining workflow
and creating a team work environment to enhance productivity.
Expertise in Customer satisfaction & product promotion to accomplish the decided targets.
An effective communicator with good presentation skills and abilities in team handling.
LANDMARK GROUP ( Lifestyle) 10Dec.2014 - Till Date
Designation: Sales Associate
Greet customer with energy and enthusiasm
Help customer to find the goods they wants and give information regarding products
Maintain eye-catching effective display of merchandise.
Build lasting relationships with customers, suggest new merchandise and invite them to upcoming
Handle the customer complaints professionally and escalate any serious issues to the Store Manager
for suitable resolution
Maintain excellent store standards with regards to service, store layouts at atmosphere.
Provide suggestive feedback to the department managers based from the customer request and
Maintaining petty cash of store
Monitoring key movement of the store/safe locker
SHOPPERS STOPLTD. 3Sep.2013 - 7Sep.2014
Designation: Fashion Assistant
Reported to Department Manager.
Achieve sales target with no shrinkage.
Responsible for ensuring the highest level of customer satisfaction.
Provide trainings to the newly joined associate for the procedures and store Policies.
To maintained the Visual merchandising of assigned private label brand.
To maintained the inventory & scheduling PICS on every Quarterly Basis
2. SHOPPERS STOPLTD.
Designation: Customer Service Desk Member
To ensure customer satisfaction through resolving customer issues.
Guide the Sales Staff in terms of product displays, product highlight areas,
Achieve the sales objectives & distribute the target and track them on daily basis and weekly basis.
To maintained customer data for making good relationship with customers
To made various reports like Sales report, Loyalty Card report and Customer Exchange report.
S.NO EXAMINATION BOARD/UNIVERSITY YEAR PERCENTAGE
1. Masterof Business
MMU University, AmbalaCity
2. Bachelor of business
MMU University , Ambala
City, Haryana ,India
3. (10+2)Commerce C.B.S.E. BOARD 2008 65%
Company Internship (MBA)
Analysis of Marketing Dynamics
Organizations IFB Co.
Deliverables In summer training apart from learning the product and basic services, I interacted
with dealers in Chandigarh Area of IFB Co. as well of other brands to probe out
their satisfaction level.
Company Internship (BBA)
Study of Marketing Mix
Organizations Viking Garments
Deliverables In my project of 45 Days I studied marketing mix i.e. Product , Price , Place
Promotion strategies of Viking Garments as well as the company internal and
MS Office & Internet.
JDA- AS400 Software.
Merchandise Management System Software
Store Inventory Management
Extra Curricular Activities:-
Active event coordinator in inter-state school event held in MMIM International School
Participated in promotion of MM hospitals in rural areas
Retails Selling Skills
Customer Relationship Management
Hard Working and Enthusiastic
Self motivated & Capable to mix with different situations & environment
Sincere & Result oriented
Father’s Name : Mr. Mohan Lal Gautam
Mother’s Name : Mrs. Rita Rani
Date of Birth : 31stMarch1991
Marital Status : Single
Language : Punjabi, Hindi, English
Nationality : Indian
Passport no : H9971994
Visa Status : Work Visa
I hereby declare that the above written particulars are true and correct to the best of my knowledge