1. MUHAMMAD RAHEEL PERVAIZ
FLAT#B-306 GRACE TOWER GULISTAN-E-JOHAR BLOCK-17 KARACHI
CELL : 0346-2780902
EMAIL : raheelparvaiz@hotmail.com
raheelparvaiz@yahoo.com
 OBJECTIVE
To prove my abilities by working in an organization that provides a competitive environment, growth,
opportunities & enhances my potential in contributing to the organization goal.
 EDUCATION
 CERTIFICATE
 Call Center Agent from Ensign Communiqué (Pvt.) Ltd
 WORKING EXPERIENCE
 Working in E.B.A.S Customer Service department Phoenix Armour (Pvt.) Ltd (formally Brinks)
(September 2010-till date)
 Main responsibilities:
 Attracts potential customers by answering product and service questions, suggesting
information about other products and services.
 Opens customer accounts by recording account information.
 Maintains customer records by updating account information.
 Resolves product or service problems by clarifying the customer's complaint,
determining the cause of the problem, selecting and explaining the best solution to
solve the problem, expediting correction or adjustment, following up to ensure
resolution.
 Financial accounts by processing customer adjustments.
 Recommends potential products or services to management by collecting customer
information and analyzing customer needs.
 Prepares product or service reports by collecting and analyzing customer information.
 Contributes to team effort by accomplishing related results as needed
Certifications Year Institution Remarks /
Achievements
Bachelor (Commerce) 2015
Dadabhoy Institute of
Higher Education
Karachi.
1st Division
Intermediate (Commerce) 2010 Govt. College National
College, Karachi Grade “B”
Matriculation (Science) 2008
The American
Foundation Secondary
School, Karachi
Grade “B”

2.  Main achievements:
 Successfully managed a diverse range of projects from conception through
implementation.
 Effectively prioritized and organized workloads in a constantly changing environment
to meet daily and weekly schedules.
 Commended by management on numerous occasions for the quality and consistency
of my performance.
 Created and presented an excellent image of the company and its services to
customers, and coordinated and communicated well with client and management at all
levels.
 Commended by supervisor/management for the quality and consistency of my
performance.
 Made significant contributions to in the production of.
 Was awarded Certificate of Excellence for my performance.
 Reorganized department for more productive operation, including providing faster
service with less returns.
 Organized and implemented and efficient work flow system that resulted in
significant cost savings.
 MY STRENGHTS:
 Career reflecting hard work, attention to detail and the ability to meet exact
specifications as well as cost, quality and time objectives.
 Positive and enthusiastic, able to communicate effectively with management at all
levels and direct workers in a manner insuring maximum efficiency.
 High motivational level, excellence of leadership technique, and professional
attention to detail supplemented by the ability to influence and stimulate others.
 Ability to create and present an excellent image of the company and its service to
customers, and to coordinate and communicate well with client and management at all
levels.
 Expert organizer and energetic, communicator with a proven ability to accomplish the
most detailed, sensitive activity while remaining with the prescribed policy.
 Creative and energetic, capable of sustained effort necessary to see a project through
from conception to completion.
 Career reflecting total involvement, high motivation, persuasive interaction and
communication with people, eagerness to work, and proven leadership qualities.
 Disciplined and well organized in work habit, with ability to function smoothly in
pressure situations.
 PERSONAL SKILLS
 Effective Communication Skills
 Optimist
 Achieving Target
 Good & Quick Learner
 Work well in a team as well as an individual

3.  COMPUTER SKILLS
 MS Word
 MS Excel
 Power Point
 Internet & Emails
 Hardware & Software
 Networking
 Windows OS Installation
 Tracking Software Installation
 Firewall & Security Software Installation
 Trouble shooting & Support
 PERSONAL DETAILS
 Father Name : Pervaiz Gul
 Date of Birth : 21st November -1990
 NIC : 42201-7032838-9
 Religion : Islam
 Languages : English, Urdu
 REFERENCE
Will Be Provided On Demand.